TalkTalk Outage in Market Rasen, Lincolnshire, England

@TalkTalk I am out of contract and will be moving soon, looking for the best provider in the area, this is unlikely to be you so what number do I need to call to cancel account?

@tomaustin700 @TalkTalk Are you still having problems? We are. @TalkTalk now advising that should be fixed within 24 to 72 hours!

@TalkTalk internet down in Lincoln - seems to be a common problem looking at @DowndetectorUK

@LiamDanGeorge @TalkTalk Regardless, every provider except virgin uses the Openreach network which means an openreach engineer will need to come out. For some orders they only need to go to the exchange, for others they’ll need to go into your property. Those are the ones openreach are rejecting

@TalkTalk Appreciate the help Mike but I've been through all these tests countless times. I will be cancelling my contract.

@Carly0112 @TalkTalk @TalkTalkGroup I’ve chased them. Apparently they are looking into this from outside the property. Unfortunately they didn’t communicate this and I’ve had no apology. 20 days into the new contract and no solution. No Netflix, can’t access @TalkTalk films and a connection that repeatedly fails.

And the @talktalk saga continues....yesterday engineer number 3 simply didn’t turn up, we waited in 5 hours. No communication from @TalkTalk at all until once again I chased them. Diabolical service. Never ever switch to @TalkTalk they are the worst.

@TalkTalk I’m not calling an 0345 number which has a cost attached to it. I’ll wait to hear from the scheduled call back I have tomorrow morning. If this doesn’t happen it will be a formal complaint. I’ve wasted enough time and energy on this now.

@TalkTalk They came out this morning and were unable to fix the problem. Although I’m paying for a faster fibre service - this was never connected as per the new contract. He said it isn’t possible to connect to faster fibre at the moment but was unable to say when this will be resolved!

I cannot stress how atrocious the service from @TalkTalk is...I am currently paying for a service that isn’t being delivered. I would never recommend this provider to anyone. I have wasted hours over the last 2 weeks trying to resolve broadband/netflix problems 😡

@TalkTalk Just the TV box, my husband watched a full programme on his mobile phone yesterday with no problem

@TalkTalk Recently i’ve noticed that generally the internet browsing seems to be slower but nothing as significant as the Netflix problem.

@TalkTalk The person I spoke to from your technical team essentially said it’s not your problem and couldn’t help me

@TalkTalk Our Netflix app isn’t working through our television. This has happened before and the person I spoke to previously kindly sent us a new talktalk box. This seemed to remedy the situation - however it’s now not working again

@Markmoorhouse2 Watch the BT deal mate, it won't be as low as £25 a month for long! Go for TalkTalk it will be cheapest! At the end of the day, it's like your Gas and Electric - the pipes/cables into your house never change, it's just a choice of who you pay!

@TalkTalk what an absolute waste of time! 2hours on the phone and an entire day spent waiting for a tech person to come out only for them not to show up! Ridiculous company! Terrible customer service! Will definitely be cancelling with you! #dontuse #timewasters

Struggling with our internet #talktalk you have failed us in providing a good service or even a service

@TalkTalk @himynamesgavin So why did you sell fixed price contracts in 2021? All you have to do is honour the existing contracts until they expire, worst case 18 months from now, but again you won't. But you will however keep selling your services to new customer thus putting more strain on the network??

@TalkTalk All your DM did was send me a link, which confirmed there are apparently issues somewhere, not specifying if the known issue is affecting my area, or if I am having a separate new issue. Not very helpful.

@TalkTalk @JCAllison55 What significant investment have you made? Even your CEO was quoted as saying the network was coping well even with 40% more usage only 2 months ago and now there is a price hike. To say more devices are now connected, then maybe you want to stop new contract altogether?

@TalkTalk @JCAllison55 What significant investment have you made? Even your CEO was quoted as saying the network was coping well even with 40% more usage only 2 months ago and now theirs a price hike. To say more devices are now connected, then maybe you want to stop new contract altogether?

@Rubyflanagan27 @TalkTalk I have this issue in the Twickenham area

This is the crap you get back of @TalkTalk I am no longer a customer of theirs as far as I’m concerned I paid the final bill & cancelled the Direct Debit. I want my old account details removed from their data base. They don’t have a good history of looking after people’s data

Talktalk literally just said "its openreach's problem" and closed the chat, I'm not even joking. Had to use the local council website to figure out they're doing works in the area (big fiber upgrades everywhere, so ig someone did something stupid to the wrong wire)