Tesco Mobile outages and service status in Pontardawe, Wales

Problems in the last 24 hours in Pontardawe, Wales

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Pontardawe, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Tesco Mobile Issues Reports Near Pontardawe, Wales

Latest outage, problems and issue reports in Pontardawe and nearby locations:

• 
  Donna Mac (@DonMacWood) reported 2 minutes ago from Swansea, Wales

  @tescomobile I have tried to make a complaint regarding Tesco mobile for 3 months and still no one has called me back. Can you point me in the direction for a complaints handler ASAP apparently a manager cannot come on the phone when I call and been cut off numerous times

• 
  Deb (@DebbeeHorwood) reported 3 minutes ago from Swansea, Wales

  @SwansOfficial This is not sour grapes...would have tweeted this if we’d won and during the game but yet again no @tescomobile signal that would work in or around the stadium. But to just have 6 ladies loos in 1 corner of the away area in such a new, large stadium is shocking! 😬

• 
  master.vapour (@MartynWilliams6) reported 11 minutes ago from Maesteg, Wales

  @tescomobile I do enjoy your network, even being part of the @O2 family

• 
  Nicola Fine (@NicolaFine1) reported 20 minutes ago from Swansea, Wales

  Looking for help from phone companies @EE @VodafoneUK @giffgaff @CPWTweets @O2 @tescomobile to provide 3 smart phones with basic contracts to help the plastic surgery team at Morriston hospital in Swansea do as much work by telemedicine as possible. Please DM if you can help.

• 
  martyn.vapeman (@MartynWilliams6) reported 27 minutes ago from Maesteg, Wales

  Well, that's my Nokia 216 finally sorted out, finally received a SIM card, and requested for an e-Top Up card too. Now l need to register my clubcard and the e-Top Up card to the mobile, soon as it arrives. Thanks to @tescomobile for the help, I can't wait to use my new cellphone

• 
  master.vaper (@MartynWilliams6) reported 30 minutes ago from Maesteg, Wales

  Who would've thought l would fall in love with my new Nokia 2.2, best damn smartphone I've had since my days of the iPhone 5 and the Sony Xperia Z3, even they were great phones too, such a shame l was paying way too much for my contract on both phones @tescomobile @tescomobileire

• 
  Chloe Mastaglio-Fox (@CMastaglio_93) reported 48 minutes ago from Landore, Wales

  @tescomobile why is the signal so poor when I have 5G. Has been like it for a while now… 🙃

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ian (@iancharris) reported 6 minutes ago

  @HarrietSergeant @O2 I wonder if it is something to do with their systems? I am with @tescomobile and they piggyback on the O2 network and it is much more difficult than it used to be to top up.

• 
  Bryn Burgess (@caldicotbirder) reported 6 minutes ago

  @tescomobile Are your systems down at the moment? I am unable to make any calls. Rings out by receiver unable to hear! Thanks

• 
  Paul Dyer (@pauldyer505) reported 10 minutes ago

  @tescomobile I’ve been trying to contact you on live chat but no one is answering! Please help.

• 
  Glen Stevens (@nelgxs) reported 11 minutes ago

  @tescomobile been given a run around in your chat help. I am trying to place an order but for some reason it does not seem possible?

• 
  Webdy (@Webbdy) reported 11 minutes ago

  @tescomobile issues with my transfer to TM, did an online chat and was offered 1000 Clubcard points as compensation for the delay. When will they be added to my account? Thanks Webdy

• 
  Aaaron (@Aaronrutter9) reported 12 minutes ago

  new phone arrived and with a state of the art free ipad. not a bad week after all, @tescomobile your custom has been nothing but very brilliant!

• 
  clam (@clam70435692) reported 13 minutes ago

  @tescomobile @1pennysweet My dad’s having the same trouble apparently the phone mast is down and it’s only affecting him as he has an old SIM card but they are refusing to send him a new one

• 
  Mike Hadley (@Baggypilot) reported 15 minutes ago

  @tescomobile shocking service from this provider following a recent family bereavement. It’s nearly a week since the issue was raised with them and still no resolution (despite calling them 5 times). If you want good customer care then I would look elsewhere

• 
  Graham's RailwaySiding77 (@RailwaySiding77) reported 17 minutes ago

  @tescomobile I've been waiting unanswered in Tesco Mobile customer services queue for 52 minutes to just top up my mobile ! I am now looking at other mobile network providers as this level of service is unacceptable.

• 
  Scott Dixon (@scott_expert) reported 17 minutes ago

  @iona11011 @tescomobile Their problem, not yours. Your contract is with the retailer, not the courier. Under S29 of the Consumer Rights Act 2015, the goods remain at the traders risk until they come into your possession.