Tesco Mobile outages and service status in Swansea, Wales

Problems in the last 24 hours in Swansea, Wales

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Swansea, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Tesco Mobile Issues Reports Near Swansea, Wales

Latest outage, problems and issue reports in Swansea and nearby locations:

• 
  Richard_Sherlock (@SherlockRichard) reported 26 seconds ago from Llanelli, Wales

  @tescomobile I've had no service for 16 hours now im fuming 😤

• 
  Donna Mac (@DonMacWood) reported 8 minutes ago from Swansea, Wales

  @tescomobile I have tried to make a complaint regarding Tesco mobile for 3 months and still no one has called me back. Can you point me in the direction for a complaints handler ASAP apparently a manager cannot come on the phone when I call and been cut off numerous times

• 
  Nicola Fine (@NicolaFine1) reported 25 minutes ago from Swansea, Wales

  Looking for help from phone companies @EE @VodafoneUK @giffgaff @CPWTweets @O2 @tescomobile to provide 3 smart phones with basic contracts to help the plastic surgery team at Morriston hospital in Swansea do as much work by telemedicine as possible. Please DM if you can help.

• 
  Chloe Mastaglio-Fox (@CMastaglio_93) reported 28 minutes ago from Landore, Wales

  @tescomobile why is the signal so poor when I have 5G. Has been like it for a while now… 🙃

• 
  Deb (@DebbeeHorwood) reported 49 minutes ago from Swansea, Wales

  @SwansOfficial This is not sour grapes...would have tweeted this if we’d won and during the game but yet again no @tescomobile signal that would work in or around the stadium. But to just have 6 ladies loos in 1 corner of the away area in such a new, large stadium is shocking! 😬

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TheRealMacSween (@Dougie05957548) reported 2 minutes ago

  @tescomobile bought 4 x SIM only deals. You’ve provided 8 numbers and charged me for 8. Hours waiting on your live chat which is unattended. Went to Tesco mobile shop, guy says only the live chat can fix the problem. Dreadful. Already regretting this decision.

• 
  Dave Gander (@DaveGander) reported 2 minutes ago

  @tescomobile No I made an offer of payment you refused it. You sent me away. I’m not in a position to use an excuse line payment as explained in person and electronically. I offered cash you refused. No longer my problem.

• 
  Random Jottings of Gildersleeve (@gildy61) reported 6 minutes ago

  @BarbaraSutton15 @tescomobile they sold me one for £6. All is well. But I am thinking of switching to another new phone. Same terms and conditions. Also when/if I do I will get a upgraded model and it will contain a new battery. Good luck with your complaint.

• 
  cupcake (@cupcakecutie10) reported 7 minutes ago

  @tescomobile Hi waiting hours for my new phone to be delivered! DPD tracking useless. I'm waiting to go out. Not great first customer experience!

• 
  Jonesy (@craigyjones1983) reported 12 minutes ago

  @tescomobile @cyclist13 Afternoon. It’s tough to estimate the signal strength AFTER I’ve left the area. I need to know why the signal in the Swansea area around the ground and 1/2 mile radius is so bad ON a match day

• 
  Tom (@tomxrawle) reported 16 minutes ago

  @tescomobile is there issues with signal in Gainsborough?

• 
  chatterbox (@chatkins1) reported 18 minutes ago

  @tescomobile @MartinSLewis If this is how a complaints manager responds what hope do I have? Please contact Sahira complaints manager as she has somehow missed my email stating that I want to keep complaint open and have SAR

• 
  Jim Hurst (@xLevel) reported 25 minutes ago

  Just spent an hour on a chat with @tescomobile support explaining the bug they have with their billing system. Got the money back, but agent seamed unable to actually raise the issue internally. Currently can only call my 80yr old mother at 55p minute. @tescomobile fix the bug!!

• 
  Johnny Dowling (@JohnnyDowling10) reported 25 minutes ago

  Any chance that you could get some to staff for your help lines or chat? @tescomobile

• 
  Gracie🐦 (@mydogisafreak) reported 26 minutes ago

  Good morning all xx I have a final assessment at the pulmonary hospital this afternoon. I hope they haven't texted me to cancel because I won't get a bloody text due to no longer having a working phone Thanks @tescomobile !