Tesco Mobile outages and service status in Derry, Northern Ireland

Problems in the last 24 hours in Derry, Northern Ireland

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Derry, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Irfan Mustafa (@IrfanMustaiq6k) reported 12 seconds ago

  @tescomobile "Dear @Tesco, I bought a mobile on installment in Nov but it wasn't delivered due to an issue. Despite multiple calls, my refund wasn't processed & £1236 was deducted from my account, damaging my credit score. You refunded via X after I complained,

• 
  Smooth211 (@Smooth2111) reported 36 seconds ago

  @tescomobile can u help me I can't get through to you top up my mobile I tried 4455 but no network

• 
  Sredna Rapmil (@SrednaRapmil) reported 4 minutes ago

  @tescomobile Becca, it's a case of computer says no from @tescomobile. Your colleagues refusing to reconnect me before May 12th. No explanation given and no consideration whatsoever of the impact of this on me. Absolutely appalling customer service from @tescomobile

• 
  Colette Houlihan (@Colly_wobbles) reported 4 minutes ago

  @tescomobile You're set up to pay for the online top-up service using your registered card, managed by Mi-Pay Ltd. Mi-Pay has collected the payment from your card. !! Is this a FRAUDULENT site or supported by tesco mobile???

• 
  Grace🐦 (@mydogisafreak) reported 5 minutes ago

  @Jaquix1X @tescomobile Hi Jaqui xxx I got there in the end, thanks. I was quite happy with my old PAYG, because I never use my blimmin phone. Got a 'bundle' now that I have to remember to top up or lose the bundle. Had to pay a charge to top up too. So I'm paying even tho I made no calls last month!

• 
  Jamie Imber (@Jayballzz23) reported 5 minutes ago

  @tescomobile Is says there’s no issues but signal is crap. Even when I go into your tesco stores to shop i have to connect to wifi otherwise i have no reception

• 
  J (@J6024511744040) reported 5 minutes ago

  @tescomobile your webchat never seems to work...i need an email address for customer service

• 
  Julie Gorski (@gorski_jul22122) reported 6 minutes ago

  @tescomobile Are you kidding, I’m paying for a phone I never ever received and you confirm DPD returned it to you. Phone ordered 04/01/2026. I’ve done 12 messages/emails/calls and an in store visit. Each time being told it will be sorted out. Still have n my account. Pathetic service.

• 
  Emily G (@emble64) reported 7 minutes ago

  @cyclist13 @tescomobile Sounds like really poor service. My provider stopped doing top up support via phone so it is only via app/website. I wonder if the regulator are aware, the app issue and topping up issue seem like would be widespread problems?

• 
  lisa restorick (@leggylisa72) reported 8 minutes ago

  @tescomobile Can you please help with an issue I have. I was due to receive a new phone yesterday but as yet have not received it . Is there a problem with this order ?The funds have been taken from my account for the first payment .