Tesco Mobile outages and service status in Derry, Northern Ireland

Problems in the last 24 hours in Derry, Northern Ireland

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Derry, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Family Thomas (@FamilyThomas3) reported 4 minutes ago

  @tescomobile I don't know what more I can say but my original post. Your operatives were insistent that they could do not more to help

• 
  colinsmith50 (@colinsmith50) reported 5 minutes ago

  Dear @tescomobile your service is beyond useless

• 
  montyniblet (@montyniblet) reported 5 minutes ago

  @tescomobile re account 808724.I am extremely disappointed in Tescomobile response to the local mast outage which keeps happening for long periods preventing my household working from home. The recent outage started 24th April and persists to this day, so 4 days so far. The last outage from 28th March (maybe earlier) to 2nd April was also unacceptable. In fairness the last outage was refunded (a month) but the reaction from Tesco this time has been limp. Firstly Tesco should exert ultimate pressure on O2 to permanently fix this mast, in the 21st century having 4 day+ outages is not admissible. Secondly the agent reply to me to ‘let Tesco know’ when service is resumed is risible. Tesco should be all over this at least refunding my month payment if not more. I have another contract with Giff Gaff who use O2 and on hearing the service was down immediately refunded me….this is customer service and excellent customer recovery. Everytime I need the internet or need to phone I have to get in my car and drive 2 miles to keep contact with the outside world (we have no landline).Of course I can’t receive calls as well. This is expensive and extremely inconvenient as well as restricting my income.. I would like to hear Tesco response to this ongoing issue and I think you will agree this is not acceptable. I am out of contract…..convince me I should remain with Tescomobile.

• 
  Howie Pearson (@learningrapid) reported 6 minutes ago

  @tescomobile my sim is locked again. Could you help me unlock it please

• 
  XGt1900 (@Gt1900X50994) reported 9 minutes ago

  @tescomobile tesco mobile & its O2 piggy back a ******* shambles, A rubbish network, I wont pay to leave but Nov end of contract I'm off, tired of **** network connection (fob off customer service) on a very regular basis, yes fecking shambles

• 
  Clive King (@ClisueClive) reported 11 minutes ago

  @picklemonsterG @tescomobile If they have not ported your number or you have had enough you only great 14 days to tell them to stuff it. They had not ported my number and it seems to be a common problem with Tesco. Good luck.

• 
  Graham Stout (@GrahamStout4) reported 20 minutes ago

  @tescomobile I haveSamsungA14 contract until Dec.. 2026. It is not an A14 4 or 5G. My no. finishes 701 & doesnt allow me 2 access external 4G. I got new Sim which I was told would fix issue. It didn't. I will not have Internet access 4over a year when I can eventually replace

• 
  Chris B (@cbowtrafsol) reported 21 minutes ago

  @tescomobile The private message link doesn't work?🙄

• 
  David Pacitti (@davidpacitti) reported 21 minutes ago

  @tescomobile It says it’s a busy area, not sure why, can you please log this for me that the data service isn’t working in this area please

• 
  fabio manetta (@fabiomanetta) reported 25 minutes ago

  @tescomobile this is not my complaint. I can only top up multiples of £5, instead of rounding up my balance to a multiple of 5 (£15,which is the cost of the bundle i want), so my balance is virtually useless. Shameful trick by tesco.