Tesco Mobile outages and service status in Derry, Northern Ireland

Problems in the last 24 hours in Derry, Northern Ireland

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Derry, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jill Collier 🟥 (@JillCollier16) reported 10 minutes ago

  Thank you @tescomobile customer services for ringing back (twice!) when you said you would. My phone had decided you were a spammer and wouldn’t allow the call until I put the number into my contacts, which took me a few minutes. You timed it perfectly. 👍

• 
  Jo Jo (@joannew0112) reported 11 minutes ago

  @tescomobile hello 👋 my 4g isn’t working for some reason , I have turned it on and off , turned my phone on and off but still not working , my partner who is also with Tesco his data is ok ? Any ideas please ?

• 
  Harry Kinder (@harry_kind32648) reported 11 minutes ago

  @tescomobile no service all day! Total black out?

• 
  Mike Evans (@MikeEvstog) reported 12 minutes ago

  @tescomobile I tied that it just tells you to use the app, which my mother's phone does not support

• 
  alan lewis wildlife stuff (@LewisStuff) reported 14 minutes ago

  @silveryk @tescomobile 100% - total garbage coverage - planning restrictions on mast heights is the main issue - not an issue anywhere else. Better reception across Kenya a few weeks ago than rural Hampshire.

• 
  Aileen Murphy (@AileenMurphy100) reported 14 minutes ago

  @tescomobile I just want an email address for customer services.

• 
  Kiri Palmer (@kiripalmer_97) reported 17 minutes ago

  @tescomobile Now after all of that time, I spoke to someone for 2 mins and they are now transferring me back to customer support - do you have an email?

• 
  Katie Layla (@katielayla82) reported 19 minutes ago

  @tescomobile shocking service from your call centre. Been with out my phone for 3 days and no one seems to be able to help me.

• 
  lee deeble (@LeeDeeble) reported 19 minutes ago

  @tescomobile Your app keeps coming up with unknown error. Is there issues with the app or do I go to and connect with you another network? Lee

• 
  Saz The Crumb (@PikaSaz) reported 22 minutes ago

  @tescomobile We tried calling 4488 but it kept redirecting to an automated message about using the app and then ending the call. So im not really sure how I was meant to help him