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TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. TSB Bank operates a network of 536 branches across England, Scotland and Wales.
Problems in the last 24 hours in Halifax, England
The chart below shows the number of TSB Bank reports we have received in the last 24 hours from users in Halifax and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by TSB Bank users through our website.
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Mobile App (57%)
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Login (19%)
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Transactions (14%)
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Website (10%)
Community Discussion
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TSB Bank Issues Reports Near Halifax, England
Latest outage, problems and issue reports in Halifax and nearby locations:
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𝑷𝒆𝒕𝒆𝒓 𝑩𝒂𝒓𝒓𝒂𝒄𝒍𝒐𝒖𝒈𝒉
(@PeterBazza) reported
from
Halifax, England
[1] I don't actually need access to my @TSB App right now - but what bothers me most is the complete lack of communication from your organisation! Read @Twitter this morning and you'll see hundreds of customers trying to access funds or authorise payments and yet there hasn't...
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𝑷𝒆𝒕𝒆𝒓 𝑩𝒂𝒓𝒓𝒂𝒄𝒍𝒐𝒖𝒈𝒉
(@PeterBazza) reported
from
Halifax, England
@TSB [2] ... been a single response to any customer tweet - You haven't even put an update out on your own Twitter feed! You have a duty of care towards your customers and you're failing miserably right now. The lack of communication is just incredible!
TSB Bank Issues Reports
Latest outage, problems and issue reports in social media:
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Fiona Binnie
(@BinnieFiona) reported
@TSB Have been trying to pay online since Friday, totally frustrated at contacting customer support but the absolute worst is the total lack of information given to customers by TSB. This has been appalling. How do we make a formal complaint ?
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Fiona Woollard
(@WoollardFiona) reported
@TSB tried calling you regarding online verification can you sort this out as you can’t pay any you can move money to another account. Was highly embarrassed about a cash point issue no money in the machine to give to a taxi driver
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Maria Owens
(@Owey1212) reported
@TSB @liale 30+ hours isn’t working hard in my opinion
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Cheverz
(@chev2the1) reported
@TSB Please fix your Payment Authentication system. I am not receiving no text with a code to approve my payment
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lia
(@liale) reported
@TSB why you aren’t advertising that there issues we were trying half a morning to make a payment online!! That is unacceptable!!!
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Ali
(@femmementation) reported
@TSB That's a really great cut-and-paste story @TSB, but you haven't answered my question. When there is another method for customer authorisation - via the mobile banking app - why isn't it being used while your other IT mess is being fixed?
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Lotti Rains
(@GlassBeadsLotti) reported
@TSB @martell0507 Still not working 😕
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Fiona Binnie
(@BinnieFiona) reported
@TSB **Complaint** I just messaged you asking how to make formal complaint re ongoing payment issues. You did not respond correctly. I now wish to know how to make a formal Executive Complaint to your CEO, Robin Bulloch.
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Richard Hyland
(@richardhyland) reported
@femmementation @TSB I suspect the primary app authorisation method has failed. The problem is the backup method also isn’t working either
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Joanna
(@Joanna_831) reported
@TSB @EmilyWrighty96 We know you are aware and we know they are trying to fix it. Bored of seeing the same response to everyone’s messages. When will it be sorted ?