Is TSB Bank down in Halifax, Calderdale, England?
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TSB Bank plc is a retail and commercial bank in the United Kingdom and a subsidiary of Sabadell Group. TSB Bank operates a network of 536 branches across England, Scotland and Wales.
Full Outage Map
TransactionsProblems in the last 24 hours in Halifax, England
The chart below shows the number of TSB Bank reports we have received in the last 24 hours from users in Halifax and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by TSB Bank users through our website.
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Mobile App (65%)
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Website (20%)
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Transactions (15%)
Community Discussion
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TSB Bank Issues Reports Near Halifax, England
Latest outage, problems and issue reports in Halifax and nearby locations:
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MD Atkinson Stock
(@mdatkinsonstock) reported
from
Leeds, England
@TSB can you get in touch, I’ve had nothing but error messages from my business banking app since the weekend??!
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Robert Mulhern.
(@RobertMulhern1) reported
from
Heckmondwike, England
@TSB is there an issue transferring money between accounts, not allowing me to do it?
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𝑷𝒆𝒕𝒆𝒓 𝑩𝒂𝒓𝒓𝒂𝒄𝒍𝒐𝒖𝒈𝒉
(@PeterBazza) reported
from
Halifax, England
@TSB [2] ... been a single response to any customer tweet - You haven't even put an update out on your own Twitter feed! You have a duty of care towards your customers and you're failing miserably right now. The lack of communication is just incredible!
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𝑷𝒆𝒕𝒆𝒓 𝑩𝒂𝒓𝒓𝒂𝒄𝒍𝒐𝒖𝒈𝒉
(@PeterBazza) reported
from
Halifax, England
[1] I don't actually need access to my @TSB App right now - but what bothers me most is the complete lack of communication from your organisation! Read @Twitter this morning and you'll see hundreds of customers trying to access funds or authorise payments and yet there hasn't...
TSB Bank Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Bethell
(@djskylight) reported
@Xero @TSB losing bank connection is one thing, but we now can’t even renew the bank connection for the last few days! Your default response doesn’t even cover this NEW problem!!!!
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janet
(@janetplymouth) reported
@TSB Why is online banking still not working 😕 not good enough
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sally
(@DasmamaSally) reported
@janetplymouth @TSB the authentication not working on both my and husband`s accounts so we are not able to do an on line food shop and we both have Covid! Every time they do anything to their on line banking it goes down and no apology or any statement
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JamesE
(@jwella71) reported
@TSB @kilersmurf666 TSB, what the hell is wrong with your one time password system? My wife and I have been unable to buy urgent shopping online for 48 hours. Please fix this urgently. I can't even make my purchase over the phone direct with the shop as your system still requires a OTP. 🤬
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John Dryburgh
(@DryburghJohn) reported
@TSB What would be regarded as a reasonable response time to answer a customer service telephone call?
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Suzie Speaks
(@suzie81blog) reported
Tried to purchase online - requested a one - time password from @tsb The password didn’t arrive via text, so I cancelled down the order. @tsb why have I now received the (now invalid) code TWELVE times in the last 10 minutes?
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Jo
(@JoanneCoulburn) reported
@TSB This seems to be your standard response and didn’t answer my question. Are you going to inform customer of this issue and when it is solved?
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Brian Odike
(@ifeanyiodike) reported
@TSB Finally got through to some1 & the matter is resolved (I hope). Sadly, it doesn't feel like there're lessons learnt. I can't imagine that I'm the only customer who's experienced such a painful CX. This can be improved, happy to share my thoughts.
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Chris R
(@ChrisR74182566) reported
Hey @TSB, joined Twitter specially to ask if all of your Recoveries agents make a point of shouting at customers, lying and then putting the phone down on them, or whether I just got "lucky" twice today? I hope that my complaint was opened & that you'll be in touch soon.
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Ian Bethell
(@djskylight) reported
@Xero @jamesbrice20 @TSB At least up until last week we could renew the bank feed manually, but NOW we can’t even link it whatsoever!!!!!! I thought you said the increased price would bring a better level of service!!!!?!???