TSB Bank status: access issues and outage reports

Problems in the last 24 hours in Godalming, England

The chart below shows the number of TSB Bank reports we have received in the last 24 hours from users in Godalming, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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TSB Bank Issues Reports Near Godalming, England

Latest outage, problems and issue reports in Godalming and nearby locations:

• 
  James H. Staunton (@Staunton_James) reported 20 minutes ago from Farnham, England

  All credit to your social team, @TSB. The lousy "chat to us" function and the mortgage customer helpline, not so much. On hold for 6 mins so far (this time).

• 
  James H. Staunton (@Staunton_James) reported 39 minutes ago from Farnham, England

  Quarter of an hour on hold now, @TSB Mortgages. You need better customer service / more customer service advisers.

• 
  James H. Staunton (@Staunton_James) reported 56 minutes ago from Farnham, England

  "@TSB Mortgage Customer Service" - what a joke. Back to the phone.

TSB Bank Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Caroline Wilson (@CarolineWils87) reported 5 minutes ago

  @TSB Hi, I've tried that. My husband has also just tried and he got a different message saying you are aware there is an issue.

• 
  Keith Ambler (@keithbfc) reported 7 minutes ago

  @TSB Seems to be working now after a restart, but very very slow

• 
  NUFC (@nufcscot) reported 8 minutes ago

  @TSB @D5013956430594 You know it’s down . As there’s a message saying you do .

• 
  Andy Harcup (@AndyHarcup) reported 17 minutes ago

  @TSB as a new customer trying to setup my online banking I am appalled by the poor service and lack of care I have received. This has to be the worst service I have received ever, and your Indian based call centres are an absolute joke!

• 
  Tina Joanne (@TinaTribe1) reported 18 minutes ago

  @TSB Tried to access app but unable to. It says I'm not connected to the internet. Any idea how long will this outage last?

• 
  Taigh (@Taigh_Solais) reported 21 minutes ago

  @TSB @katharvey2112 Its been like this since 7am this morning, please fix it asap? 🙏🏼💫

• 
  E. J. Gill (@suzycoos) reported 23 minutes ago

  Just spent an hour trying to cancel a direct debit with @TSB because the help & images were absolutely nothing like where to actually find it on the app. Round and round in circles. Utterly useless. & ‘TSB’ bots wanting direct messages to ‘help’ ie scam can get lost!

• 
  Dom Barnes (@domster) reported 24 minutes ago

  It’s wild that some 2 years after one of my debit cards got replaced has my old card stopped working with a monthly payment. Not a DD. Card payment. Only slightly worrying @TSB

• 
  willie hickey (@tin1tin1) reported 25 minutes ago

  @TSB app not working again today ????

• 
  Lois Sandwich (@lois_sandwich) reported 26 minutes ago

  @TSB Why do you make it almost impossible to inform you of a death? All I want to do is freeze the accounts and provide you with a death certificate. Your online form is not fit for purpose. Your telephone support tells you to fill in the form. I need probate to do anything else.