TSB Bank status: access issues and outage reports

Problems in the last 24 hours in Fleet, England

The chart below shows the number of TSB Bank reports we have received in the last 24 hours from users in Fleet, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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TSB Bank Issues Reports Near Fleet, England

Latest outage, problems and issue reports in Fleet and nearby locations:

• 
  James H. Staunton (@Staunton_James) reported 47 minutes ago from Farnham, England

  All credit to your social team, @TSB. The lousy "chat to us" function and the mortgage customer helpline, not so much. On hold for 6 mins so far (this time).

• 
  James H. Staunton (@Staunton_James) reported 54 minutes ago from Farnham, England

  "@TSB Mortgage Customer Service" - what a joke. Back to the phone.

TSB Bank Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Zaria Greenhill (@ZariaGreenhill) reported 2 minutes ago

  @TSB I received a letter to my correct name and address, with a Pin, on a peelable dark piece of plastic, for a card I don't have. I don't even have an account with you. The letter is dated 20/09/21. Is this a security breach of some kind? Or fraud? Thanks for any help

• 
  Paul William richard (@PaulWilliamric2) reported 3 minutes ago

  @TSB No I won’t DM as I tried that before and eventually got a reply saying sorry we can’t help.

• 
  Andrew Hazell (@ahdvd) reported 5 minutes ago

  @TSB used my credit card a couple times yesterday & it was fine, tried a transaction last night & was declined. Now i log in to online banking and it’s not in my accounts at all? Can anyone tell me what’s going on? Had no contact from the bank at all to suggest anythings wrong?

• 
  Iamacant 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿⭐️⭐️ (@Iamacant) reported 5 minutes ago

  @TSB Cannot log in. Site down?

• 
  @S1000RR_2010 (@S1000RR20102) reported 10 minutes ago

  @TSB I cannot login to your website. Been going on for over a week. The online banking is a total shambles.

• 
  Lizzie N (@LizzieN1) reported 12 minutes ago

  @TSB You blocked my acct 7pm last night & your promised followup instructions within 1hr failed to show up. Today, a 55 minute wait to speak to someone: the poorest service I've ever had, in 45 yrs of personal & business banking. How do you explain such abysmal performance?

• 
  Michelle Annie (@michelle_moomin) reported 15 minutes ago

  @TSB I used my card in a restaurant during the week and it was declined due to potential fraud. When I try to resolve this through your automated service, it times out because you have high call volumes. My weekly grocery shop has now been declined too. How can this be fixed?

• 
  Sarah Louise (@sarahdiesel79) reported 16 minutes ago

  @TSB We went in, thank you and were advised to visit the Post Office!! Maybe I should bank with them as they accept bags of coins. Having banked with you since primary school (I'm now 50) maybe I should find a bank that offers the service I need. Have a nice day.

• 
  John Oram (@johnoram61) reported 17 minutes ago

  @TSB Website has said for several days that the branch locator is not working properly. What is actually being done to fix it?

• 
  RedLaser4000 (@RedLaser4000) reported 26 minutes ago

  @TSB 'know your business' - double checked, filled in the first one and was told 'all done' but now had another email asking for more info. Now I can't find the page on your website. Please confirm that this is real? If so, what is going on?