TSB Bank status: access issues and outage reports

Problems in the last 24 hours in Ascot, England

The chart below shows the number of TSB Bank reports we have received in the last 24 hours from users in Ascot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

TSB Bank Issues Reports Near Ascot, England

Latest outage, problems and issue reports in Ascot and nearby locations:

• 
  Geммα-Leigh James (@gemmaleighjames) reported 2 minutes ago from Cookham, England

  Hi @TSB had loads of problems last few days getting on the app. I hope I don’t end up with extra charges.

TSB Bank Issues Reports

Latest outage, problems and issue reports in social media:

• 
  thisisnotcaitlinmoran (@thisisnotcaitl1) reported 6 minutes ago

  @TSB Hi Lesley, I've tried both. I can get into the site and into my account but when I click change details, it brings up that message. I changed my address and my email address at the same time which made things difficult. All I want to do is update my address. Cheers

• 
  Nicole Barlow (@Nicole_Barlow1) reported 7 minutes ago

  @santanderuk @TSB You are a throughly incompetent and cheap institution. You outsource your customer service to some third world country, where none of the advisors can speak English. Then expect poor elderly people to go to the branch when you mess up. It's shocking and shameful.

• 
  Michelle Buchan (@M_Buchan) reported 7 minutes ago

  @TfL I used my bank card in error yesterday. Your refund department can see the transaction, its not appeared on my @TSB credit card yet and because I cant tell you how much it is you wont refund after waiting 20 minutes on a call. You suggested I call back - seriously?

• 
  kayleigh (@kaymetz85) reported 9 minutes ago

  @TSB @thisisamy_ I'm having same issue

• 
  adrian pennington (@pennington1) reported 10 minutes ago

  @TSB Answer the effing fone! your customer service is a joke 👋 Welcome to a #LifeMadeMore. Need help? We’re here 7am to 10pm Mon-Fri | 8am to 10pm Sat-Sun |

• 
  Lawrence M-M (@prop_power) reported 10 minutes ago

  Wow @TSB support is so tightly wound around ai I have multiple issues to raise and it sends me a link to report an issue, where are the real human beings? When you do get a human, no notification they’ve messaged so they close the chat down! And tell you to start again!

• 
  illage2 (@illage2) reported 17 minutes ago

  @JJBmufc @TSB Same here keeps saying no internet despite having internet and everything else working fine

• 
  Etienne (@EtienneJS) reported 17 minutes ago

  @TSB may I ask why your app is so terrible that it defaults to the 4th of June 2015 as a birthdate when one is trying to log in with a new phone? Absolutely shocking customer experience.

• 
  Keith Ambler (@keithbfc) reported 22 minutes ago from Leyland, England

  @TSB yet again the app does not work, saying ive either no Web connection or if it very slowly connects, sorry we werent able to do that appears. Awful been nearly 2 hours now.

• 
  Igor The Giant (@IgorGiant) reported 22 minutes ago

  Wow @TSB I called you today because YOU sent me a letter asking for my help. Your call centre staff were so inept, uninterested and unprofessional that I started to think this might be an Indian call centre scam