Virgin Media Outage Report in Wigton, Cumbria, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wigton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wigton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Wigton, Cumbria, England
The most recent Virgin Media outage reports came from the following cities: Carlisle.
| City | Problem Type | Report Time |
|---|---|---|
 Carlisle |
Internet | |
| Carlisle |
Internet | |
| Carlisle |
Internet | |
| Carlisle |
Internet | |
| Carlisle |
Internet | |
| Carlisle |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wigton, England
Latest outage, problems and issue reports in Wigton and nearby locations:
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Neil B
(@TheWilldern) reported
from
Carlisle, England
@virginmedia Ah, I thought the VM network was piggybacking on o2. Thanks for confirming the prices!
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Neil B
(@Marduhk) reported
from
Carlisle, England
@virginmedia I’ve been trying to call customer services (0345 454 1111) for the past couple of but can never get through - the line just goes dead, tried from two mobiles and work landline. Is there any other way to contact them? I need the account cancellation team.
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Jason Munn
(@realsqueegie) reported
from
Carlisle, England
@virginmedia You really are missing the point. This is the second time that there is a problem with the landline. A lengthy and £charged phone call to @virginmedia solved this (taking) over a number of days only for it to happen again. This is @virginmedia’s problem. Take ownership.
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Jason Munn
(@realsqueegie) reported
from
Carlisle, England
@virginmedia Thank you for replying. But the point is being missed. To get customer service from @virginmedia is a costly phone call. The last one cost over £5 and the problem was only briefly resolved. Paying customers should not be charged for problems that are caused by the supplier.
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Greg Corbett
(@ebbGreg) reported
from
Carlisle, England
@virginmedia Always love seeing the responses to your promoted tweets, they never seem to go down well. Even trying to distract people with Charlotte big jugs didn't work!
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Neil B
(@TheWilldern) reported
from
Carlisle, England
@virginmedia Do you know if your current upgrade prices are inclusive of the annual price increase from March 1st and if I upgrade with a mobile plan am I getting access to @O2 or your piggyback’d Virgin Media mobile network? the reason why I ask is that I need eSIM support.
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Stephen Whelan
(@Integrity_Steve) reported
from
Carlisle, England
@virginmedia So you clearly know it takes 10 days then why send out bullying automated emails only 14 days after I received the package to send it back in. The reason I’m no longer with @virginmedia is the hopeless customer service
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The Whisky Reiver..
(@22craftsman) reported
from
Carlisle, England
@virginmedia Not been with you for years due to the very poor levels of service.
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ᴄᴏᴏᴘᴇʀ 🚀
(@CooperDowell) reported
from
Carlisle, England
What an absolute waste of time @bt_uk are. I called to try & reduce my monthly bill & the man on the phone said he could help save me money by offering me a mobile ******* sim card for less than my current mobile bill... Virgin Media here I come.
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Daniel Matthews ⚡️
(@danmatthews) reported
from
Carlisle, England
@seb_ly @virginmedia Another company that doesn’t understand the difference between service and sales.
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Dan Mason
(@danmas0n) reported
from
Carlisle, England
@virginmedia Thanks for this. Looks like there’s a coverage problem in our area so registered loss of service. Looks like we should be sorted later today.
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Jason Munn
(@realsqueegie) reported
from
Carlisle, England
@virginmedia Shocking service. My mother has had no landline for several weeks now. An engineer installed an adaptor to connect to the router, it has failed. The only way for her to contact your customer services is an 0345 number on her mobile. This is not good enough. #NotGood
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Neil B
(@Marduhk) reported
from
Carlisle, England
@Monza972 @virginmedia This is usually what happens when you fill a support centre with sales agents. You just need to stick that Hub into modem mode and use a separate router - you won’t ever look back.
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Neil B
(@Marduhk) reported
from
Carlisle, England
Virgin Media has been up and down tonight more often than a ****** knickers.
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FIONA MULLEN ( HOWE)
(@FionaFimullen40) reported
from
Carlisle, England
What a shame been in touch with virgin my mobile to ask if they wanted to help me contribute to my bill as volunteering . Still not got back to me I'll pay the bill and had family offering bless them big company like that. Well @virginmedia 🤣
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Neil B
(@Marduhk) reported
from
Carlisle, England
@virginmedia I understand it’s down speeds which look great on advertising but up speeds are just as important and 6MB/s up on a 100MB/s connection isn’t good enough. That’s just the way your network has been setup and there isn’t anything which can immediately be done about it.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jim Nolan
(@nolanjimradial) reported
@JosephCosgrove7 @virginmedia Nothing compared to Vodaphone "customer service"
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Out of Hours Pest Control
(@OutofHoursPest3) reported
@virginmedia I call every day, get sane answers, many advisers say they will call me back, never once have u called. Becoming a joke now, tried 2 cancel contract and told its £220 wtf for no services
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Paul D
(@daviespaul) reported
@virginmedia why am I getting less than 2mb when I pay for 500? I've followed troubleshooting and no change. I do not want to have to call your world famously terrible customer service line
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mark sollis🖖
(@Marksollis1) reported
@virginmedia come on not again da17 no service again 2 days on the trot what's going on
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Carl
(@carltw1981) reported
@virginmedia I was told that I would receive a REFUND of £9 on my bill yesterday, the email I received today is a REDUCTION of £9 that is £140+ difference, this is not acceptable, I had to cancel my contract with you due to the agent is spoke to not understanding me needs
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Making Friends With Dragons
(@EmmaVarney2) reported
@virginmedia Internet dropped out again, lost track of how many times it's happened this week. Why am I paying for a service that doesn't work?!
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Cookie FM
(@CookieFM_) reported
@Ethaneus @virginmedia Yeah same here. On phone it says there’s a known issue and they’re dealing with it. But when checking online I have to book an engineer appointment. Absolute shambles. Think I’m going to leave them after this.
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Karen
(@kazastan999) reported
@virginmedia any issues in Stevenage area. Web says no but I beg to differ!
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Monika Parker
(@MonikaParker10) reported
@Dazed_Confus3d Pretty comparable! Once we had to shout at the Virgin Media people reminding them that they send their people to the bloody Mars, yet, it takes them ages to send their staff to their customers’ houses around London to fix things!
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Dodgers888
(@MrsDodgers888) reported
@virginmedia I am so fed up with contacting your customer service; I cancelled my contract with you in December 2021 and I have just got amyet another bill for home phone package / I have a dead land line - how many times do I have to complain? ??