Virgin Media Outage Report in Carlisle, Cumbria, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Carlisle come from postal codes CA3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Carlisle, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Carlisle and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 06: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (14%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Carlisle, Cumbria, England
The most recent Virgin Media outage reports came from the following cities: Carlisle.
| City | Problem Type | Report Time |
|---|---|---|
 Carlisle |
Internet | |
| Carlisle |
Internet | |
| Carlisle |
||
| Carlisle |
Total Blackout | |
| Carlisle |
TV | |
| Wigton |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Carlisle, England
Latest outage, problems and issue reports in Carlisle and nearby locations:
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The Whisky Reiver..
(@22craftsman) reported
from
Carlisle, England
@virginmedia Not been with you for years due to the very poor levels of service.
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Neil B
(@Marduhk) reported
from
Carlisle, England
@virginmedia I’ve been trying to call customer services (0345 454 1111) for the past couple of but can never get through - the line just goes dead, tried from two mobiles and work landline. Is there any other way to contact them? I need the account cancellation team.
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Neil B
(@Marduhk) reported
from
Carlisle, England
@Monza972 @virginmedia This is usually what happens when you fill a support centre with sales agents. You just need to stick that Hub into modem mode and use a separate router - you won’t ever look back.
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Neil B
(@Marduhk) reported
from
Carlisle, England
Virgin Media has been up and down tonight more often than a ****** knickers.
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Dan Mason
(@danmas0n) reported
from
Carlisle, England
@virginmedia Thanks for this. Looks like there’s a coverage problem in our area so registered loss of service. Looks like we should be sorted later today.
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Stephen Whelan
(@Integrity_Steve) reported
from
Carlisle, England
@virginmedia So you clearly know it takes 10 days then why send out bullying automated emails only 14 days after I received the package to send it back in. The reason I’m no longer with @virginmedia is the hopeless customer service
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ᴄᴏᴏᴘᴇʀ 🚀
(@CooperDowell) reported
from
Carlisle, England
What an absolute waste of time @bt_uk are. I called to try & reduce my monthly bill & the man on the phone said he could help save me money by offering me a mobile ******* sim card for less than my current mobile bill... Virgin Media here I come.
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FIONA MULLEN ( HOWE)
(@FionaFimullen40) reported
from
Carlisle, England
What a shame been in touch with virgin my mobile to ask if they wanted to help me contribute to my bill as volunteering . Still not got back to me I'll pay the bill and had family offering bless them big company like that. Well @virginmedia 🤣
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Jason Munn
(@realsqueegie) reported
from
Carlisle, England
@virginmedia You really are missing the point. This is the second time that there is a problem with the landline. A lengthy and £charged phone call to @virginmedia solved this (taking) over a number of days only for it to happen again. This is @virginmedia’s problem. Take ownership.
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Neil B
(@Marduhk) reported
from
Carlisle, England
@virginmedia I understand it’s down speeds which look great on advertising but up speeds are just as important and 6MB/s up on a 100MB/s connection isn’t good enough. That’s just the way your network has been setup and there isn’t anything which can immediately be done about it.
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Jason Munn
(@realsqueegie) reported
from
Carlisle, England
@virginmedia Shocking service. My mother has had no landline for several weeks now. An engineer installed an adaptor to connect to the router, it has failed. The only way for her to contact your customer services is an 0345 number on her mobile. This is not good enough. #NotGood
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Greg Corbett
(@ebbGreg) reported
from
Carlisle, England
@virginmedia Always love seeing the responses to your promoted tweets, they never seem to go down well. Even trying to distract people with Charlotte big jugs didn't work!
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Daniel Matthews ⚡️
(@danmatthews) reported
from
Carlisle, England
@seb_ly @virginmedia Another company that doesn’t understand the difference between service and sales.
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Jason Munn
(@realsqueegie) reported
from
Carlisle, England
@virginmedia Thank you for replying. But the point is being missed. To get customer service from @virginmedia is a costly phone call. The last one cost over £5 and the problem was only briefly resolved. Paying customers should not be charged for problems that are caused by the supplier.
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Neil B
(@TheWilldern) reported
from
Carlisle, England
@virginmedia Do you know if your current upgrade prices are inclusive of the annual price increase from March 1st and if I upgrade with a mobile plan am I getting access to @O2 or your piggyback’d Virgin Media mobile network? the reason why I ask is that I need eSIM support.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tyréeta
(@insoumise_sista) reported
@virginmedia Thanks for getting back to me. Seems the issue has been resolved
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DevanteDrex
(@DevanteDrex) reported
@virginmedia are your phones down?
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Alistair Grice
(@GriceAlistair) reported
@virginmedia Need to discuss my broadband / tv package. Already phoned the other week & was told to phone back. Not happy with this type of service, looking at leaving for better deal, service, maybe sky!
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Louise Mitchell
(@Scatzy81) reported
@virginmedia I asked to leave virgins media and was told my contract wasn't over until February and I would be charged. I explained that I wasn't getting the service I paid for. The lady advised she couldn't do anything other than raise a complaint. I therefore paid extra for a booster.
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В Л А Д 🎱
(@KovacevskiV) reported
@virginmedia Upon dialling this number I get automated message that the number is currently unavailable and that I should send a message. Been with Virgin over 10 yrs and it's getting worst by the day.
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Brighton Early
(@_brighton_early) reported
@virginmedia The signal doesn’t reach our far away bedroom (it’s less than 3 metres away)
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andy blythe
(@andykb999) reported
@virginmedia Resolved now but clearly an under lying problem it’s the 3rd or 4th issue in the last week ... how do I escalate this ?
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Hellosmee
(@Hellosmee1) reported
Started a reduced service 18 month contract on 1st Jan to save money. Letter today from #RachaelBarrass that monthly fees rising £3.50! Thieves! @virginmedia #Virginmedia
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Alistair Grice
(@GriceAlistair) reported
@virginmedia - so I wait 45 mins in a phone queue to finally be the system is down and no one can help me or phone me back
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iadzez
(@iadzez) reported
@virginmedia But what makes it worse is that i actually shouldve upgraded months ago, i selected a package that was better and only increase my bill by £3 but instead the guy ''pinned it'' so it didnt apply it and my bill went from £115 to £145 and ive been trying to fix it ever since