Virgin Media Outage Report in Carlisle, Cumbria, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Carlisle come from postal codes CA3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Carlisle, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Carlisle and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 13: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Carlisle, Cumbria, England
The most recent Virgin Media outage reports came from the following cities: Carlisle.
| City | Problem Type | Report Time |
|---|---|---|
 Carlisle |
Internet | |
| Brampton |
Internet | |
| Carlisle |
Total Blackout | |
| Carlisle |
TV | |
| Carlisle |
TV | |
| Carlisle |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Carlisle, England
Latest outage, problems and issue reports in Carlisle and nearby locations:
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Neil B
(@Marduhk) reported
from
Carlisle, England
@virginmedia I’ve been trying to call customer services (0345 454 1111) for the past couple of but can never get through - the line just goes dead, tried from two mobiles and work landline. Is there any other way to contact them? I need the account cancellation team.
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Dan Mason
(@danmas0n) reported
from
Carlisle, England
@virginmedia Thanks for this. Looks like there’s a coverage problem in our area so registered loss of service. Looks like we should be sorted later today.
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Greg Corbett
(@ebbGreg) reported
from
Carlisle, England
@virginmedia Always love seeing the responses to your promoted tweets, they never seem to go down well. Even trying to distract people with Charlotte big jugs didn't work!
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ᴄᴏᴏᴘᴇʀ 🚀
(@CooperDowell) reported
from
Carlisle, England
What an absolute waste of time @bt_uk are. I called to try & reduce my monthly bill & the man on the phone said he could help save me money by offering me a mobile ******* sim card for less than my current mobile bill... Virgin Media here I come.
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Neil B
(@Marduhk) reported
from
Carlisle, England
@virginmedia I understand it’s down speeds which look great on advertising but up speeds are just as important and 6MB/s up on a 100MB/s connection isn’t good enough. That’s just the way your network has been setup and there isn’t anything which can immediately be done about it.
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Stephen Whelan
(@Integrity_Steve) reported
from
Carlisle, England
@virginmedia So you clearly know it takes 10 days then why send out bullying automated emails only 14 days after I received the package to send it back in. The reason I’m no longer with @virginmedia is the hopeless customer service
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Daniel Matthews ⚡️
(@danmatthews) reported
from
Carlisle, England
@seb_ly @virginmedia Another company that doesn’t understand the difference between service and sales.
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Neil B
(@Marduhk) reported
from
Carlisle, England
Virgin Media has been up and down tonight more often than a ****** knickers.
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FIONA MULLEN ( HOWE)
(@FionaFimullen40) reported
from
Carlisle, England
What a shame been in touch with virgin my mobile to ask if they wanted to help me contribute to my bill as volunteering . Still not got back to me I'll pay the bill and had family offering bless them big company like that. Well @virginmedia 🤣
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Jason Munn
(@realsqueegie) reported
from
Carlisle, England
@virginmedia Shocking service. My mother has had no landline for several weeks now. An engineer installed an adaptor to connect to the router, it has failed. The only way for her to contact your customer services is an 0345 number on her mobile. This is not good enough. #NotGood
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kat
(@chronicparent30) reported
Hi @virginmedia, I’ve been trying for a week to disconnect my package. I can’t get through to anyone. Today I’ve been sent to 4 different departments, finally got through to pay the disconnection fee and the phone cut out? I’ve wasted hours and hours on these phone calls.
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Common Sense
(@CommonSense4Ya) reported
@virginmedia So are there issues in Lucan? Can't use you checker and broadband still not working...
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Matthew
(@Matthew88957799) reported
@virginmedia what a rubbish Internet provider you Virgin Media are we run a budiness using your network and we have clover terminals and we cant connect them to the router!!
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GerryO
(@GerryO55591134) reported
@virginmedia That point should be made to the customer at the time. Just as well I captured key screen shots then! Of course, if you have captured the full transcript on your systems for your own purposes, you would have to provide it in response to a DPA subject access request.
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Coops
(@coopz1994) reported
On hold to @virginmedia for 40 minutes so far and spoken to no one. Never known a customer service helpline like it
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GordonMcRae
(@GordonMcRae2) reported
They are installing cables for a new company to rival @virginmedia in Gloucester. Cant wait as I have nothing but problems with my connection to virgin every day what ever I'm working on the signal keeps cutting out. # painintheass
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Sumayya Usmani
(@SumayyaUsmani) reported
@virginmedia That’s impossible to do since I have no internet. Ridiculous and really unfair. I work from home but haven’t been able to work all day thanks to the lack of any help from you guys
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Lydia Doyle
(@lydiadoyle113) reported
@virginmedia @JamesfordFord 4 months no wifi. Broken dongle. HOURS on the phone to be promised a resolution today and now being ignored. You should be escalating it, chasing it up, getting a manager to speak to me because this is ridiculous
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Graeme Taylor
(@GraemeDTaylor) reported
@virginmedia The Wi-Fi network is displayed but nothing will connect to it
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Lydia Doyle
(@lydiadoyle113) reported
@virginmedia @Gaga_BoyBeliebs Why wont someone get in contact with me? Do you think this problem with disapear