Virgin Media Outage Report in Carlisle, Cumbria, England
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The latest reports from users having issues in Carlisle come from postal codes CA2 and CA3.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Carlisle, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Carlisle and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Carlisle, Cumbria, England
The most recent Virgin Media outage reports came from the following cities: Carlisle.
| City | Problem Type | Report Time |
|---|---|---|
 Carlisle |
TV | |
| Carlisle |
Internet | |
| Carlisle |
Internet | |
| Carlisle |
TV | |
| Carlisle |
Wi-fi | |
| Carlisle |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Carlisle, England
Latest outage, problems and issue reports in Carlisle and nearby locations:
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ᴄᴏᴏᴘᴇʀ 🚀
(@CooperDowell) reported
from
Carlisle, England
What an absolute waste of time @bt_uk are. I called to try & reduce my monthly bill & the man on the phone said he could help save me money by offering me a mobile ******* sim card for less than my current mobile bill... Virgin Media here I come.
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Dan Mason
(@danmas0n) reported
from
Carlisle, England
@virginmedia Thanks for this. Looks like there’s a coverage problem in our area so registered loss of service. Looks like we should be sorted later today.
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Daniel Matthews ⚡️
(@danmatthews) reported
from
Carlisle, England
@seb_ly @virginmedia Another company that doesn’t understand the difference between service and sales.
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Neil B
(@Marduhk) reported
from
Carlisle, England
Virgin Media has been up and down tonight more often than a ****** knickers.
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Greg Corbett
(@ebbGreg) reported
from
Carlisle, England
@virginmedia Always love seeing the responses to your promoted tweets, they never seem to go down well. Even trying to distract people with Charlotte big jugs didn't work!
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Neil B
(@Marduhk) reported
from
Carlisle, England
@virginmedia I’ve been trying to call customer services (0345 454 1111) for the past couple of but can never get through - the line just goes dead, tried from two mobiles and work landline. Is there any other way to contact them? I need the account cancellation team.
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Jason Munn
(@realsqueegie) reported
from
Carlisle, England
@virginmedia Shocking service. My mother has had no landline for several weeks now. An engineer installed an adaptor to connect to the router, it has failed. The only way for her to contact your customer services is an 0345 number on her mobile. This is not good enough. #NotGood
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Neil B
(@Marduhk) reported
from
Carlisle, England
@virginmedia I understand it’s down speeds which look great on advertising but up speeds are just as important and 6MB/s up on a 100MB/s connection isn’t good enough. That’s just the way your network has been setup and there isn’t anything which can immediately be done about it.
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FIONA MULLEN ( HOWE)
(@FionaFimullen40) reported
from
Carlisle, England
What a shame been in touch with virgin my mobile to ask if they wanted to help me contribute to my bill as volunteering . Still not got back to me I'll pay the bill and had family offering bless them big company like that. Well @virginmedia 🤣
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Stephen Whelan
(@Integrity_Steve) reported
from
Carlisle, England
@virginmedia So you clearly know it takes 10 days then why send out bullying automated emails only 14 days after I received the package to send it back in. The reason I’m no longer with @virginmedia is the hopeless customer service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Namit Pandey
(@NamitPandey11) reported
@virginmedia Pathetic customer care services and they dont know what they are doing. According to a lot of agents i dont even have an account with virgin media
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Lak$
(@TheRealLaks) reported
@virginmedia Yes it's fixed now but I know it will disconnect again and slow down at night. Can't raise your prices if performance like this is awful. The only way I will even think about staying is if my internet costs £2 a month and that's me being generous.
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@HelenRuggles3 @virginmedia Helen sounds like your a pro at receiving the brush off.Can you call back in 24 hours and we will fix the problems?Then you call back in 24hours there still an issue. Only been my 2022 working from home HELL. THANKS @virginmedia for nothing.I pay my bill and don't get the service
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Jonathan Trainor
(@mr_BlueJT22) reported
@virginmedia 360 home page has updated and I want to revert. I don't like it, I don't want it and I didn't ask nor give permission for it. You have literally ruined my experience, not improved it. How can you make such a drastic change without any consideration for the customer?
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Robyn Watts
(@RobynMWatts) reported
@virginmedia WiFi service has been so poor recently. Is there an issue in the SM5 area?
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Sara May #standwithukraine 🇺🇦
(@saraminniemay) reported
@virginmedia my mobile service has disappeared and I can’t get help online as my details aren’t recognised. The web chat has been out of action for the last week and there are no stores anywhere near me. Can you help?
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Kitty Robinson
(@kittyrobinsonn) reported
@virginmedia my internet speeds should 200mbs download and it's currently 2.75. I tried to call your customer service number and the robot hung up on me. I tried to talk to 'Terry Chatbot' online and he was useless. Are there any humans there please?
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@Huawei21327032 @virginmedia They tried to charge 30quid a month for piss which isn't the issue it's a mix of virgin media kit and also the line. Spent 2 gars studying CISCO networking CCNA and they think I don't know what I'm talking about
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Namit Pandey
(@NamitPandey11) reported
@virginmedia WORST CUSTOMER CARE SERVICES EVER IN UK.
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Cleveland Huntsman
(@TheHuntsmanhemo) reported
@virginmedia I've spent nearly 4 hours on the phone to different people in call centres worldwide with no luck. Funnily though when I get through to someone to say I'm leaving I get through to someone up the road who tells me the problem is my hub has packed in and someone wil come out !