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Virgin Media

Virgin Media Outage Report in Carlisle, Cumbria, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Carlisle, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Carlisle, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Carlisle, England

Latest outage, problems and issue reports in Carlisle and nearby locations:

  • Integrity_Steve
    Stephen Whelan (@Integrity_Steve) reported from Carlisle, England

    @virginmedia So you clearly know it takes 10 days then why send out bullying automated emails only 14 days after I received the package to send it back in. The reason I’m no longer with @virginmedia is the hopeless customer service

  • FionaFimullen40
    FIONA MULLEN ( HOWE) (@FionaFimullen40) reported from Carlisle, England

    What a shame been in touch with virgin my mobile to ask if they wanted to help me contribute to my bill as volunteering . Still not got back to me I'll pay the bill and had family offering bless them big company like that. Well @virginmedia 🤣

  • Marduhk
    Neil B (@Marduhk) reported from Carlisle, England

    @virginmedia I understand it’s down speeds which look great on advertising but up speeds are just as important and 6MB/s up on a 100MB/s connection isn’t good enough. That’s just the way your network has been setup and there isn’t anything which can immediately be done about it.

  • danmas0n
    Dan Mason (@danmas0n) reported from Carlisle, England

    @virginmedia Thanks for this. Looks like there’s a coverage problem in our area so registered loss of service. Looks like we should be sorted later today.

  • danmatthews
    Daniel Matthews ⚡️ (@danmatthews) reported from Carlisle, England

    @seb_ly @virginmedia Another company that doesn’t understand the difference between service and sales.

  • Marduhk
    Neil B (@Marduhk) reported from Carlisle, England

    Virgin Media has been up and down tonight more often than a ****** knickers.

  • CooperDowell
    ᴄᴏᴏᴘᴇʀ 🚀 (@CooperDowell) reported from Carlisle, England

    What an absolute waste of time @bt_uk are. I called to try & reduce my monthly bill & the man on the phone said he could help save me money by offering me a mobile ******* sim card for less than my current mobile bill... Virgin Media here I come.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • meansy73
    Glenn Robbie Roberts (@meansy73) reported

    @virginmedia Completely down. Solid green at the top flashing green at the bottom. Website say’s estimated back on line tonight at 2120.

  • itsRajivShah
    Rajiv Shah (@itsRajivShah) reported

    @virginmedia Exactly the same. Was refused an engineer because they couldn’t complete diagnostics… because the connection was down

  • jackona80
    Antonia Jackson (@jackona80) reported

    @virginmedia I did that last time; not only did it not work, but I lost all my (useful) browsing history, (including my Wordle stats 😭). Is there no other fix?

  • lg3807
    larry gomez (@lg3807) reported

    @virginmedia If your online complaint is not working, remove it or put a notice.

  • Aliceshackles77
    Yvette (@Aliceshackles77) reported

    @virginmedia The service status tells me sorry we are having issues try again later. Yeah same problem mate

  • ADSZumbaGlasgow
    Shannon Shiell (@ADSZumbaGlasgow) reported

    @virginmedia regretting leaving Sky already! Stone walls means connectivity issues. Promised an extender on subscription - none came . 3-5 wait so ring doorbell inoperable leaving me vulnerable to bully next door. 2nd extender request will take me past cooling off - v sneaky!

  • MusicScott96
    ScooT Aka Scott (@MusicScott96) reported

    @virginmedia I need desperate help and I can’t get through on the phone . My Dog ate my remote and need a replacement can you guys help?

  • immyp52
    imster (@immyp52) reported

    @virginmedia Yes he did am not happy about this poor customer service

  • meansy73
    Glenn Robbie Roberts (@meansy73) reported

    @virginmedia That I will be sent a text with a link that tells me it’s not working.

  • KevinHaresign
    Kevin Haresign (@KevinHaresign) reported

    @virginmedia I took a new contract out which includes Netflix. I have tried calling to resolve this, WhatsApp and other means and am still being let down here two months in. I am very disappointed sadly.