Virgin Media Outage Report in Carlisle, Cumbria, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Carlisle come from postal codes CA1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Carlisle, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Carlisle and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 15: Problems at Virgin Media
Virgin Media is having issues since 06:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Carlisle, Cumbria, England
The most recent Virgin Media outage reports came from the following cities: Carlisle.
| City | Problem Type | Report Time |
|---|---|---|
 Carlisle |
Total Blackout | |
| Carlisle |
TV | |
| Carlisle |
Internet | |
| Carlisle |
Internet | |
| Carlisle |
TV | |
| Carlisle |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Carlisle, England
Latest outage, problems and issue reports in Carlisle and nearby locations:
-
Jason Munn
(@realsqueegie) reported
from
Carlisle, England
@virginmedia You really are missing the point. This is the second time that there is a problem with the landline. A lengthy and £charged phone call to @virginmedia solved this (taking) over a number of days only for it to happen again. This is @virginmedia’s problem. Take ownership.
-
The Whisky Reiver..
(@22craftsman) reported
from
Carlisle, England
@virginmedia Not been with you for years due to the very poor levels of service.
-
Jason Munn
(@realsqueegie) reported
from
Carlisle, England
@virginmedia Shocking service. My mother has had no landline for several weeks now. An engineer installed an adaptor to connect to the router, it has failed. The only way for her to contact your customer services is an 0345 number on her mobile. This is not good enough. #NotGood
-
Dan Mason
(@danmas0n) reported
from
Carlisle, England
@virginmedia Thanks for this. Looks like there’s a coverage problem in our area so registered loss of service. Looks like we should be sorted later today.
-
Daniel Matthews ⚡️
(@danmatthews) reported
from
Carlisle, England
@seb_ly @virginmedia Another company that doesn’t understand the difference between service and sales.
-
Neil B
(@Marduhk) reported
from
Carlisle, England
@virginmedia I understand it’s down speeds which look great on advertising but up speeds are just as important and 6MB/s up on a 100MB/s connection isn’t good enough. That’s just the way your network has been setup and there isn’t anything which can immediately be done about it.
-
Greg Corbett
(@ebbGreg) reported
from
Carlisle, England
@virginmedia Always love seeing the responses to your promoted tweets, they never seem to go down well. Even trying to distract people with Charlotte big jugs didn't work!
-
Neil B
(@Marduhk) reported
from
Carlisle, England
@virginmedia I’ve been trying to call customer services (0345 454 1111) for the past couple of but can never get through - the line just goes dead, tried from two mobiles and work landline. Is there any other way to contact them? I need the account cancellation team.
-
ᴄᴏᴏᴘᴇʀ 🚀
(@CooperDowell) reported
from
Carlisle, England
What an absolute waste of time @bt_uk are. I called to try & reduce my monthly bill & the man on the phone said he could help save me money by offering me a mobile ******* sim card for less than my current mobile bill... Virgin Media here I come.
-
Stephen Whelan
(@Integrity_Steve) reported
from
Carlisle, England
@virginmedia So you clearly know it takes 10 days then why send out bullying automated emails only 14 days after I received the package to send it back in. The reason I’m no longer with @virginmedia is the hopeless customer service
-
FIONA MULLEN ( HOWE)
(@FionaFimullen40) reported
from
Carlisle, England
What a shame been in touch with virgin my mobile to ask if they wanted to help me contribute to my bill as volunteering . Still not got back to me I'll pay the bill and had family offering bless them big company like that. Well @virginmedia 🤣
-
Jason Munn
(@realsqueegie) reported
from
Carlisle, England
@virginmedia Thank you for replying. But the point is being missed. To get customer service from @virginmedia is a costly phone call. The last one cost over £5 and the problem was only briefly resolved. Paying customers should not be charged for problems that are caused by the supplier.
-
Neil B
(@Marduhk) reported
from
Carlisle, England
Virgin Media has been up and down tonight more often than a ****** knickers.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Chetty
(@supasaffa) reported
@virginmedia so after all the call and discussions you still charge me for the kit even though the entire mess up was virgins. Pathetic useless individuals at your organisation. The worst customer service ever received. 10 years a customer and will never come back or recommend
-
Karen
(@KarenWardrobe) reported
@virginmedia Phoned earlier this evening about an ongoing issue where devices keep disconnecting from WiFi and was told to turn router off for 20 mins then they would phone me back. This was at 6pm still no phone call...
-
Craig wood
(@woodymufc88) reported
@virginmedia Was the whole thing going down. Keep getting the flashing green lights, cutting me off during work too. Speed is supposed to be 200mps highest I’ve seen it is 145
-
DANIELLE DONNELLY
(@SCALIWAG12) reported
@virginmedia Managed to sort out Internet in the 40 minutes on the phone , but landline still is not working and hasn't for months!
-
Greed free World
(@AidanMaxx) reported
from
Fingal County, Leinster
@virginmedia been trying to watch the rugby on the Player app. Is it just me or is this the worst player app around. Keeps breaking down and takes forever to get get going again.
-
Louise O' Sullivan
(@Loulousully91) reported
@virginmedia sort your app out. Useless piece of ****
-
roland69UK
(@roland69uk) reported
@virginmedia Yes I did that last week when it went down then
-
Lucy Roberts
(@fifitot1) reported
@virginmedia m25 3hg we have gone over 29hrs without tv and internet and now its '2moro' i want a reason not 'we are doing all we can'..what is the problem..u sold a lie..we are using data allowance for work..homework..living..come on
-
SuperSonam
(@SuperSonamLDN) reported
@virginmedia I have no faith that the installation will take place on 24th. been trying to cancel the order but when I call I am pushed from one department to another. wasted hours on hold & been cut off numerous times. very disappointed with the whole service & I wish to cancel immediately
-
Emma
(@Emmzz_92) reported
@virginmedia Right but what am I supposed to do from now until Tuesday with a total loss of services? Sit and watch a blank screen? I want to make a complaint