Virgin Media

Virgin Media Outage Report in Tenbury Wells, Worcestershire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Tenbury Wells, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tenbury Wells and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Tenbury Wells, Worcestershire, England 12/13/2024 00:00

December 12: Problems at Virgin Media

Virgin Media is having issues since 11:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Tenbury Wells, England

Latest outage, problems and issue reports in Tenbury Wells and nearby locations:

  • timhazelwood2 Tim Hazelwood (@timhazelwood2) reported from Bewdley, England

    @virginmedia my dad is a pensioner who has had no TV service for more than a month. We have called numerous times and not had resolution. Can someone please contact me to help sort this out

  • timhazelwood2 Tim Hazelwood (@timhazelwood2) reported from Bewdley, England

    @virginmedia He has called a few times and I called once. They say there is an issue in the area. He's been without service since July and they said the issue would be resolved on 21st aug. ive been away and it's still not fixed. It looks like an issue with the box to me as a layman

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Stuart14Jones Stuart Jones (@Stuart14Jones) reported

    @virginmedia No reply on the instant chat but got an engineer coming tomorrow. The 5th engineer in 6 weeks. I do I go about compensation for this past 6 weeks of poor service? We’ll have been 10 days without connectivity. A child needing to do school wor and 2 adults wfh, it’s not good enough

  • spudstudios Shamus Murphy (@spudstudios) reported

    @virginmedia this is getting silly. My internet is clearly fine locally but your network is rubbish! I know these are challenging times but there clearly are issues with broadband during the day. And they are with you, not the customer. Are you unable to cope with the demand?

  • xXxGEMSxXxB Gem (@xXxGEMSxXxB) reported

    @virginmedia Low internet speeds poor connectivity in the house constantly dropping out

  • dadzee654 David Castle (@dadzee654) reported

    @virginmedia This just takes me to the online support which I have been through, then then say they can’t sort the issue and need to call then I go back round in circles again. This suggestion is of be help. I consider you to be in breach of contract as you are not supplying what I pay for!

  • KennywalkerMK Kenneth Walker (@KennywalkerMK) reported

    @virginmedia So you can send me a text saying sorry cannot help you with faults.. .. the main BLOODY REASON I need you to do something or as you mention portal.. you have deleted a complaints I have raised lol I screenshot . Your app over 150 messages from me and no replies in 7days from u

  • KristianLaffer1 Kristian Lafferty (@KristianLaffer1) reported

    @Sharpy_G @virginmedia Wow! As I understand it, if you complain to the CISAS/ODR there are various fees associated with that for Virgin Media (around £400), so if everyone who they refuse to provide customer service to follows that route then they will be forced to improve their customer service.

  • walktalkphoto WalkTalkPhoto (@walktalkphoto) reported

    @virginmedia I need to cancel my account so you are doing the delay tactics keeping me on the phone fir over 1.5 hours and transferring me around - now on 3rd rude person. So pleased I’m sticking with Sky who are very pleasant to speak to.

  • dprboy88 Dprboy88 (@dprboy88) reported

    @virginmedia Email to Exec team, auto acknowledged 11 Dec, confirmed receipt and allocated complaint ref 13 Dec. Further emails sent chasing and adding info (in reply to this complaint) 31 Dec, 10 Jan, 13 Jan.... unacceptable really!

  • markpcobain Mark Cobain (@markpcobain) reported

    @virginmedia consistently slow speeds, no support. Apparently there is a problem in the B90 3 area. But I have no context. Help!

  • Ashyboy89 Ashyboy (@Ashyboy89) reported

    @virginmedia Probably not the best idea to post due to people knowing that the service is shoddy at best