Virgin Media Outage Report in Presteigne, Sir Powys, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Presteigne, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Presteigne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Naomi Glaser
(@Mrsglaser) reported
@virginmedia disgusting customer service. They won’t connect me to a senior manager. You are happy to take my money but won’t give me customer service. I want to speak to a senior customer advisor
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Cartman
(@MDV_Cartman61) reported
@virginmedia Again with the scripted responses. What do you expect this to achieve? Advising people to do something you know they've already done? As I said, I work in the industry what details can you tell me regarding the issue in the Leeds area
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Michael Sunderland
(@Mikesund1169) reported
@virginmedia I have been round and round using your system. I was told via SMS that WhatsApp was easier and, after lots of questions, I was put in a queue to speak to an agent. Then I was sent back to the very first question again. Seriously dreadful service.
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B4ller
(@b4llerr) reported
@louisnorway @virginmedia Just go to another company, virgin is literally the worst ever and never reimburse for all the time spent on phone and with no service.
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Stew Potter
(@potterp36) reported
@virginmedia No going with other company. Why should I waste more of my time to be told the same thing. Virgin media are terrible
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Maggie Bain
(@maggieannbain) reported
@virginmedia We have cancelled our service. We were charged for another full month after our services stopped but for some reason we are only getting a refund for two weeks and no one at Virgin is “authorised” to speak to me about this. No one on calls or by email ..
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Keith Pates
(@KeithCP2) reported
from
Nottinghamshire, England
@virginmedia Had that and got no where you had your chance and blown it read the log from Kath and you will see how she treated me, if I was her boss she would have been sacked on the spot 3 years ago I reported home phone not working number gone bone idle Kath tried I said NO
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selihdivad
(@wotsits4lyf) reported
@virginmedia @Netflixhelps Virgin have managed to cancel my Netflix account (charged to Virgin). Virgin say it’s sorted and I have access, Netflix say it’s cancelled an I can’t access. Each CS telling me to contact the other.
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Andy
(@Andy09750561) reported
@virginmedia Just tried paying my bill online but your site seems to be down, So just tried to pay over the phone got so far then got cut off. Immediately after got a call from a foreign sounding woman wanting password to acc hung up, when tried to phone again she answered again.
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Nanthujan S
(@Nanthujan) reported
@virginmedia I tried contacting for an upgrade but now it’s time to leave from unprofessional service!!