Virgin Media Outage Report in Ballycastle, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ballycastle, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ballycastle and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Community Discussion
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Virgin Media Issues Reports Near Ballycastle, Northern Ireland
Latest outage, problems and issue reports in Ballycastle and nearby locations:
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia But you have a resolution! Why can't you tell me now? Is it a secret?
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia You assured me you have a resolution. I'm waiting.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia I didn't have a webchat. There hasn't been a resolution. 58 days with no broadband, no help, no explanation. Slow handclap to you. These tweets aren't damaging your brand. Your 'customer service' is.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia Please can you fix my broadband? You say you have a resolution. So, what is it?
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia Why was I asked to call 150 today? Why was I told I'd be prioritised? Why haven't I had a service since June? Why is your assured resolution such a big secret?
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia 56 days with no broadband and no help or communication. Well done @virginmedia you've really confirmed your status as the worst customer service possible.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia Email, call, write me a letter ... you're a communication company. Or just, you know, cut and paste your resolution right here. I'm intrigued.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@Hash1981 @virginmedia @Ofcom You too? It's been going on since 26 June for me. Absolutely appalling. I wouldn't even call it customer service. I've wasted hours of my life.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia Absolutely nothing was resolved. An email was sent to some tech guys saying I was damaging the brand by tweeting about it. If you're worried about brand damage, wouldn't it be better to fix my broadband after 58 days of no service?
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia I have a full time job. I don't have time for any more of your lies. I don't want to discuss it. I am beyond that. I just want it fixed. All I can do is continue to expose your incompetence on twitter until you resolve the problem.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia Got a text saying you've been trying to get in touch with me. You haven't. Asked to call 150 where I would be prioritised to your specialist resolve team. I wasn't. Apparently, my tweets are damaging your brand. Not your lies or my service being down for 2 months.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia I've wasted hours of my life being hoodwinked by your 'customer service'. So I'm just going to keep pestering on twitter. It might be a grim warning so others don't have to go through it. I want someone to contact me and to resolve this issue. It's not that difficult.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia What? Feel free to provide me with the service I'm paying for and compensate me for the hours it's taken to get the minimum of information from you. But I don't suppose that will happen. Just like the reconnection of my services.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia No. I have had no information at all. Hours of 'customer service' interaction resulted in being told it has been delayed again. I shouldn't have to do this. YOU should be keeping me informed. Three months with no broadband is not good enough.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Neil
(@NeilCarter82) reported
@virginmedia I’d just like to say I think your customer service is a disgrace. You bring out a new User Interface (360) and then only roll it out to customers on the most expensive package. Your existing UI is garbage and streets behind Sky. Your customers have waited patiently....
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Michelle
(@mushsavage) reported
@virginmedia Nope! Emailed too and got a standard response on 20th Jan saying you'd be in touch 'asap'...! Pointless! Angry! Fed up! Definitely never using @virginmedia again!
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John Jeffrey
(@JohnJef51763960) reported
@nleaney @virginmedia Still issues off again at @ 12 30 pm about a 28 hour gap since I last saw it go off
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Bob Mór
(@BjayzusBob) reported
@VirginMediaIE .@VirginMediaIE Thank you, I got a helpful email from you last night, which gave me a number to call. I did, and a young man named Aaron sorted everything out for me. That said Virgin Media really need to fix their communications problems out; we customers don't like it!
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stephen maginnis
(@mrmaginnis) reported
@virginmedia hello i'm awaiting a refund and recurring reduction on my monthly bill and have been for two months. been on hold an hour to two different departments who can't help. who do i call to sort this i can't afford any more inflated bills to come out
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John Mcgooner
(@johnmcgooner) reported
@virginmedia upgraded our package and then you email to say you need extra information but there's no way of doing this because we can't get through on the phone after queuing for over an hour. Terrible service, why would we stay with you? Why don't you phone us?
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James Walker
(@JamesWalkerFit) reported
@virginmedia I tried calling 3x to cancel my contract. Why is nobody answering?? Can you help here!!
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Manda Panda
(@Mandajascat) reported
@virginmedia Really helpful customer service call today. Faster broadband and saved money. #happycustomer
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John Jeffrey
(@JohnJef51763960) reported
@virginmedia Yes same message every time a BS message about updating the network and we should expect outages from time to time . THIS IS DISGUSTING, we have been having this problem so nice last November getting by progressively worse I AM NOT GOING TO PAY FOR SERVICES THAT I AM NOT GETTING
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Julie’s I pad
(@CrumbleClank) reported
@virginmedia ive been trying to pay my bill, every time I log in it tells me my account is closed and I can’t pay through the non-login method.