Virgin Media Outage Report in Ballycastle, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ballycastle, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ballycastle and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (26%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Ballycastle, Northern Ireland
Latest outage, problems and issue reports in Ballycastle and nearby locations:
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia Please can you fix my broadband? You say you have a resolution. So, what is it?
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia Absolutely nothing was resolved. An email was sent to some tech guys saying I was damaging the brand by tweeting about it. If you're worried about brand damage, wouldn't it be better to fix my broadband after 58 days of no service?
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia No. I have had no information at all. Hours of 'customer service' interaction resulted in being told it has been delayed again. I shouldn't have to do this. YOU should be keeping me informed. Three months with no broadband is not good enough.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia I have a full time job. I don't have time for any more of your lies. I don't want to discuss it. I am beyond that. I just want it fixed. All I can do is continue to expose your incompetence on twitter until you resolve the problem.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia What? Feel free to provide me with the service I'm paying for and compensate me for the hours it's taken to get the minimum of information from you. But I don't suppose that will happen. Just like the reconnection of my services.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@Hash1981 @virginmedia @Ofcom You too? It's been going on since 26 June for me. Absolutely appalling. I wouldn't even call it customer service. I've wasted hours of my life.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia I've wasted hours of my life being hoodwinked by your 'customer service'. So I'm just going to keep pestering on twitter. It might be a grim warning so others don't have to go through it. I want someone to contact me and to resolve this issue. It's not that difficult.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia Got a text saying you've been trying to get in touch with me. You haven't. Asked to call 150 where I would be prioritised to your specialist resolve team. I wasn't. Apparently, my tweets are damaging your brand. Not your lies or my service being down for 2 months.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia You assured me you have a resolution. I'm waiting.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia But you have a resolution! Why can't you tell me now? Is it a secret?
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia Email, call, write me a letter ... you're a communication company. Or just, you know, cut and paste your resolution right here. I'm intrigued.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia 56 days with no broadband and no help or communication. Well done @virginmedia you've really confirmed your status as the worst customer service possible.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia I didn't have a webchat. There hasn't been a resolution. 58 days with no broadband, no help, no explanation. Slow handclap to you. These tweets aren't damaging your brand. Your 'customer service' is.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Shannon gaskill
(@Shannongaskill2) reported
@virginmedia YOUR COMPANY! considering your a multimillionaire company you dont have VERY GOOD customer service do you? i have been trying to get InTouch for weeks/months but nope it seams that NONE answers your phones/webchats/whatsapps/emails. WORLDS WORST COMPANY!!!!!!!!!!!!!!!!!!!!!
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RedDog90
(@RedDog90_) reported
@virginmedia Upgraded our account with you 10 days ago for an engineer to come today. No engineer arrived and have been told the appointment was cancelled and rescheduled without any notice. Now we have to wait until the 27th for the next available engineer. 3 weeks for an upgrade? Terrible.
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Lewis Phillips
(@lewfigo) reported
@virginmedia Your service appears to have catastrophically crashed in SW19, and the area checker appears to be out of action. What’s occurring? And no, I unfortunately do not have time to sit on hold to speak with someone.
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Chris Bell
(@Chris___Bell) reported
@virginmedia any idea when people with new equipment will be connected today? I realise there has been an outage but that was over 8 hours ago?
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Shannon gaskill
(@Shannongaskill2) reported
@virginmedia YOUR COMPANY! considering your a multimillionaire company you dont have VERY GOOD customer service do you? i have been trying to get InTouch for weeks/months but nope it seams that NONE answers your phones/webchats/whatsapps/emails. WORLDS WORST COMPANY!!!!!!!!!!!!!!!!!!!!!
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Shannon gaskill
(@Shannongaskill2) reported
@virginmedia @OverwatchEU YOUR COMPANY! considering your a multimillionaire company you dont have VERY GOOD customer service do you? i have been trying to get InTouch for weeks/months but nope it seams that NONE answers your phones/webchats/whatsapps/emails. WORLDS WORST COMPANY!!!!!!!!!!!!!!!!!!!!!
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😵💫
(@RonaldoWavee) reported
@virginmedia Your apprenticeships aren’t letting me apply on the website seems there’s a issue
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Karmen Kelly
(@KarmenKelly16) reported
@virginmedia It’s not even whilst being transferred sometimes once i mention cancelling they hang up!
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Dastardly Whiplash
(@kerching) reported
@virginmedia Also because you cancelled the appointment without telling me - doesn't count as a missed appointment - just sucky customer service
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Nick De Wittenbach
(@Nick47xxy) reported
@virginmedia Haha I'm not on WiFi it's a cabled connection and it's down again.