Virgin Media

Virgin Media Outage Report in Ballycastle, Northern Ireland

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Ballycastle, Northern Ireland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ballycastle and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Ballycastle, Northern Ireland 12/11/2024 07:45

December 11: Problems at Virgin Media

Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Ballycastle, Northern Ireland

Latest outage, problems and issue reports in Ballycastle and nearby locations:

  • beezlebum Sir Bee (@beezlebum) reported from Ballycastle, Northern Ireland

    @Hash1981 @virginmedia @Ofcom You too? It's been going on since 26 June for me. Absolutely appalling. I wouldn't even call it customer service. I've wasted hours of my life.

  • beezlebum Sir Bee (@beezlebum) reported from Ballycastle, Northern Ireland

    @virginmedia No. I have had no information at all. Hours of 'customer service' interaction resulted in being told it has been delayed again. I shouldn't have to do this. YOU should be keeping me informed. Three months with no broadband is not good enough.

  • beezlebum Sir Bee (@beezlebum) reported from Ballycastle, Northern Ireland

    @virginmedia Got a text saying you've been trying to get in touch with me. You haven't. Asked to call 150 where I would be prioritised to your specialist resolve team. I wasn't. Apparently, my tweets are damaging your brand. Not your lies or my service being down for 2 months.

  • beezlebum Sir Bee (@beezlebum) reported from Ballycastle, Northern Ireland

    @virginmedia What? Feel free to provide me with the service I'm paying for and compensate me for the hours it's taken to get the minimum of information from you. But I don't suppose that will happen. Just like the reconnection of my services.

  • beezlebum Sir Bee (@beezlebum) reported from Ballycastle, Northern Ireland

    @virginmedia 56 days with no broadband and no help or communication. Well done @virginmedia you've really confirmed your status as the worst customer service possible.

  • beezlebum Sir Bee (@beezlebum) reported from Ballycastle, Northern Ireland

    @virginmedia I didn't have a webchat. There hasn't been a resolution. 58 days with no broadband, no help, no explanation. Slow handclap to you. These tweets aren't damaging your brand. Your 'customer service' is.

  • beezlebum Sir Bee (@beezlebum) reported from Ballycastle, Northern Ireland

    @virginmedia Absolutely nothing was resolved. An email was sent to some tech guys saying I was damaging the brand by tweeting about it. If you're worried about brand damage, wouldn't it be better to fix my broadband after 58 days of no service?

  • beezlebum Sir Bee (@beezlebum) reported from Ballycastle, Northern Ireland

    @virginmedia I've wasted hours of my life being hoodwinked by your 'customer service'. So I'm just going to keep pestering on twitter. It might be a grim warning so others don't have to go through it. I want someone to contact me and to resolve this issue. It's not that difficult.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • calroscow CAL ROSCOW (@calroscow) reported

    So @VirginMedia is down across SE1 and the latest update is that it'll be fixed by 10am tomorrow morning. That'd be over 24 hours without internet. I've been using a @VodafoneUK mobile router that I have for camping all day. Makes you wonder how long cabled providers will last.

  • psytcp psytcp (@psytcp) reported

    @virginmedia @FineWordsWeave VM you know that your response is unhelpful at best, patronizing at worst. Why don't you try to improve your communication skills since you can't improve the quality of your service?

  • FineWordsWeave Azeezat of Fine Words Weave Pod (@FineWordsWeave) reported

    @virginmedia There is a known issue in my area, there have been several, more fool me for renewing my contract with yourselves. I consider this an opportunity to find a more reliable service. It’s not worth it, especially considering the costs and constant interruptions to functionality

  • sangenjayauk Andy (@sangenjayauk) reported

    @virginmedia internet down from this morning in SE1, status page said would be fixed by 12:45pm today. This has now jumped to tomorrow morning! Any update would be appreciated as to why…Thank you

  • KKazeeem Kareem Kazeeem (@KKazeeem) reported

    @82ladyK @virginmedia I strongly recommend @milletoolx, he help me recover my account within 30mins. He his an expert in recovering of hacked/blocked/suspended/locked/disabled  accounts.

  • KevKelly14 Kev K (@KevKelly14) reported

    @virginmedia I’ve told you before I’m NOT phoning that damn number ever again. I’ve just got back from the hospital and I have another appointment there this afternoon. If i get time tomorrow I’ll try your link chat.

  • vraimentdesolee Maira Moscardini (@vraimentdesolee) reported

    @virginmedia Well, according to your service status page looks like it’ll be an entire workday lost. Is it really getting back to normal only tomorrow morning?

  • elreago Baby Yoda’s no.1 fan (@elreago) reported

    @virginmedia what’s going on with my broadband? Postcode SE3 7QQ. Been without internet since about 8:30am…. and my area is terrible for mobile data signal so I’m more or less living in the Stone Age at the moment.

  • goldie_64 Goldie (@goldie_64) reported

    @virginmedia Please can someone help me connect to Steven

  • Jack4Evanss Jack Evans (@Jack4Evanss) reported

    @virginmedia Yes, 9.10am on 16/7/2021. Why such a long time long? I know it's not your fault but this is shocking service.