Virgin Media Outage Report in Ballycastle, Northern Ireland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ballycastle, Northern Ireland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ballycastle and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Ballycastle, Northern Ireland
Latest outage, problems and issue reports in Ballycastle and nearby locations:
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia Absolutely nothing was resolved. An email was sent to some tech guys saying I was damaging the brand by tweeting about it. If you're worried about brand damage, wouldn't it be better to fix my broadband after 58 days of no service?
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia 56 days with no broadband and no help or communication. Well done @virginmedia you've really confirmed your status as the worst customer service possible.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia I have a full time job. I don't have time for any more of your lies. I don't want to discuss it. I am beyond that. I just want it fixed. All I can do is continue to expose your incompetence on twitter until you resolve the problem.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia Please can you fix my broadband? You say you have a resolution. So, what is it?
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia I didn't have a webchat. There hasn't been a resolution. 58 days with no broadband, no help, no explanation. Slow handclap to you. These tweets aren't damaging your brand. Your 'customer service' is.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@Hash1981 @virginmedia @Ofcom You too? It's been going on since 26 June for me. Absolutely appalling. I wouldn't even call it customer service. I've wasted hours of my life.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia What? Feel free to provide me with the service I'm paying for and compensate me for the hours it's taken to get the minimum of information from you. But I don't suppose that will happen. Just like the reconnection of my services.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia No. I have had no information at all. Hours of 'customer service' interaction resulted in being told it has been delayed again. I shouldn't have to do this. YOU should be keeping me informed. Three months with no broadband is not good enough.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia But you have a resolution! Why can't you tell me now? Is it a secret?
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia Got a text saying you've been trying to get in touch with me. You haven't. Asked to call 150 where I would be prioritised to your specialist resolve team. I wasn't. Apparently, my tweets are damaging your brand. Not your lies or my service being down for 2 months.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia I've wasted hours of my life being hoodwinked by your 'customer service'. So I'm just going to keep pestering on twitter. It might be a grim warning so others don't have to go through it. I want someone to contact me and to resolve this issue. It's not that difficult.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia You assured me you have a resolution. I'm waiting.
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Sir Bee
(@beezlebum) reported
from
Ballycastle, Northern Ireland
@virginmedia Email, call, write me a letter ... you're a communication company. Or just, you know, cut and paste your resolution right here. I'm intrigued.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alex Minshall
(@alextheminch) reported
@virginmedia I am sitting next to my father in law who is on o2 and has full service. I need explanations. This is hopeless
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Jeremy Barnes
(@jeremybarnes14) reported
@virginmedia you had an engineer come to my house today to fix a cable problem now I have no internet 😡😡
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Martin
(@m44rte) reported
@virginmedia I have been on hold for 2nd line support for 20 minutes when it said I would be spoken to in 30 seconds. How do I know of I'm lost in the system? Been on for over an hour now in total
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Relate Bradford & Leeds #StillHereToHelp
(@RelateBradford) reported
Hi @virginmedia - we’ve had no internet at work since this afternoon and it’s still off…is there still an outage and if so, when will it be sorted please? The team are trying to work until 9pm and it’s hard without the internet. Sorry to everyone for the inconvenience! #notgood
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Markrealale66
(@markrealale66) reported
@virginmedia 156 hours in and still not fixed. Phone now says no issues in area. Call centre advises reset and wait 3 hours then call back if not update.
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Tulsa Mclean
(@TulsaMclean1) reported
@virginmedia bloody hell 3 days running no internet off on off. Terrible service.
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Umair Akhtar
(@Ak39380645Umair) reported
@virginmedia My email is down and I cannot sign in or log in to my emails. Is the mailbox system down? If it is can you please let me know when it is resolved.
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Nigel
(@NJRUSBY) reported
@virginmedia disappointing that the Wi-Fi is so poor. My sky broadband covered the whole house. You sent me out a pod which doesn’t connect. 3 calls to help desk and still not sorted. Can you sort it out. Only been with you a few days and the products not fit for purpose.
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🍁🍂Amanda🍂🍁
(@cariadqueen) reported
@virginmedia I have not had access to my email all day. Looking at other tweets it looks like I’m not the only one! Are you aware of a problem?
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🍁🍂Amanda🍂🍁
(@cariadqueen) reported
@virginmedia Outlook, also in my iPhone. Both working perfectly until around 10am this morning. It looks like other people are also having this issue.