Virgin Media Outage Report in Y Felinheli, Gwynedd, Wales
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Y Felinheli, Wales
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Y Felinheli and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Y Felinheli, Wales
Latest outage, problems and issue reports in Y Felinheli and nearby locations:
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Bull Gates
(@_SheikYerbouti) reported
from
Tyn-y-Gongl, Wales
Iwobi is like Virgin Media. Seemed like a good idea at first but he seems to stop working every 10 minutes and is slow as ****.
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a n n a
(@annajenhuws) reported
from
Y Felinheli, Wales
@virginmedia I’ve been trying to cancel my broadband for over a month but can’t get through to anyone & I’ve been sent a bill to an address no longer occupied
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jon brooker
(@jonbrooker1) reported
from
Llangefni, Wales
@virginmedia In total I spoke to 17 people and the call lasted 4.5 hours, so no I am not happy. An engineer came out and replaced the HUB 4 with another one, that is still worse than the HUB 3, overall still a terrible experience for a long standing Customer.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Collins
(@ryancollins55) reported
@virginmedia Did that 6 days ago, someone was calling me back. Sent a complaint and not heard anything but I know replies take longer with this. Everytime I speak to someone they cant help or tell me to call. I’ll put this down to a bad decision on my part and go back to Sky. No TV in 5 days.
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bikedude
(@marioandreazza) reported
@BelarmineC @virginmedia Having the same issue, Virgin Media saying no outage in the area on their support.
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chelsea.
(@_chels1x) reported
@virginmedia my tv connects to the wifi, but then says there’s no internet connection, so i cannot use things like netflix. what can i do to fix it?
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Tom Woodfield
(@trwoodfield) reported
@virginmedia Hi thanks for coming back to me, the service was very intermittent yesterday evening - basically didn’t work but showing signs of improvement this morning. It seems to be working on all devices except my iPhone, albeit slower than usual. Are you investigating issues in N19 area?
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Gilbers
(@Gilbers84) reported
@virginmedia - just want to say great customer service from two friendly gents this morning that were really helpful and got my problems sorted quickly 👍
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Jay Cunning
(@JayCunningDJ) reported
@virginmedia Router installed 2 days ago and engineer found the external line faulty. No calls from anyone on when this will be fixed, sales rep not taking my calls and customer service waiting time is a joke. If it's not sorted soon I'm cancelling and staying with BT.
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Carrieanne Madden
(@CMadden77) reported
@virginmedia NO RESPONSE FROM ANYONE. It’s an utter disgrace. Not improving at all you’re making it IMPOSSIBLE to cancel. Please answer this question directly-how do I cancel?
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asa place
(@asaplace) reported
@virginmedia @Flav_Bateman @lawrence_bury Sort your ******* **** out! 2 days on the phone to get reconnected when I've never missed a payment yet I've still been cut off. 145 a month you're mugging me right off. May aswell come burgle me while you're at it
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Fiona Duggan
(@fionaduggan) reported
from
Wandsworth, England
Dear @virginmedia #VirginMedia I have never experienced such shite customer service. Utterly utterly shocking, remote working or no remote working, is there anyone working. If a communications company can't do better? And your website is also pants. Yours non-faithfully,
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KirstenA
(@KAStandAlone) reported
@virginmedia Did you read the post & the screenshot of the email claiming someone phoned me? I don’t think I’ve been this furious for a long time. I will not wait on hold another min. It’s been hours over weeks. I want to *cancel* my tv package. I’m not repeating myself for 5th time. DM me.