Vodafone Outage Report in Turriff, Aberdeenshire, Scotland
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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
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E-mailProblems in the last 24 hours in Turriff, Scotland
The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Turriff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (58%)
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Phone (19%)
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Wi-fi (12%)
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Total Blackout (8%)
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E-mail (2%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Vodafone Issues Reports Near Turriff, Scotland
Latest outage, problems and issue reports in Turriff and nearby locations:
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Shell Napier
(@shellnapier) reported
from
Turriff, Scotland
@VodafoneUK your customer service used to be the best . It’s shocking now 1 phone call 1 hour 17 minute with 3 times on hold 😡 to be hung up on
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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🌻J M Mills 🇺🇦 🇪🇺🇫🇷🇬🇧🦮🐈⬛🦮
(@JMMills9) reported
@GeorgeMonbiot @VodafoneUK What a well-thought out and considered thread. Sorry you had to go through so much unnecessary hassle after your sad loss. I was a vf customer for 15 years and had countless fruitless calls. Eventually changed provider out of frustration.
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MrsRichard
(@DaisyMillsStudi) reported
@GeorgeMonbiot @PrettyHatMech @VodafoneUK Many years ago, when I worked in a call centres for energy companies and BT we had an AHT of 90 seconds. Irrespective of issue being raised by the customer. Going over this 'regularly' led to a "chat" with you manager
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Alasdair King
(@alasdairking) reported
@GeorgeMonbiot @VodafoneUK Incentives. What's your Retention Marketing target? What % of people calling in to ask to cancel do you ask your staff to turn around (retain)? Are "I'm calling because I'm bereaved" calls counted in this total? Are there bonuses for staff in hitting these retention targets?
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Simon Holder
(@red1hols) reported
@GeorgeMonbiot @VodafoneUK Tended to be all about handling volume and closing complaints quickly. There were also metrics based on complaints to OfCom, but the measure of success was more about not being as bad as competitors rather than being the best….
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Charlotte Chapman
(@_CLChapman_) reported
@timprater @VodafoneUK I turned off data roaming, got fed up with it. So now my phone just tells me when my network (EE) isn’t available instead
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Peter B
(@PeterB90794031) reported
@GeorgeMonbiot @VodafoneUK It took over two months to get broadband up and running in our home after a move. Issue was Openreach, but Vfone never seemed to concered about the long delay in establishing service. Just impersonal boilerplate emails about this or that delay. Noboby in charge of the problem.
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Neil Jones
(@ragwortfacts) reported
@GeorgeMonbiot @VodafoneUK 2. I had phoned about nuisance text audio calls from their network which I didn't want. Operative: Can I have your name and address please sir? Me: (Not wanting nuisance letters) Why? Operative: How do you spell that? Not a question of national origin but of competence!
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Simon Holder
(@red1hols) reported
@GeorgeMonbiot @VodafoneUK Methods exist to get feedback on what customers deem a successful outcome. This feedback should be used to reward Customer Service staff who get high satisfaction ratings from customers. Difficult that one though as metrics are abused by managers measured on how much they spend.
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Andy Foreigner
(@andyrome64) reported
@GeorgeMonbiot @VodafoneUK Very good. Once I raised a complaint with my local hospital management. They wrote a very apologetic letter. I wrote again and asked what actions they were actually putting in place to avoid the same problems in the future. No reply.
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david webster🏴⚒🇪🇺
(@davidjwebster21) reported
@GeorgeMonbiot @VodafoneUK All very pertinent issues. Not just Vodafone. 3 are bad too especially no email address, overuse of bots, no transcripts of chat conversations, premature allocation to debt collectors before resolution, etc. Well done george, keep on hassling!