Vodafone outages and service status in Symington, Scotland

Problems in the last 24 hours in Symington, Scotland

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Symington, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Vodafone Issues Reports Near Symington, Scotland

Latest outage, problems and issue reports in Symington and nearby locations:

• 
  Neal Morrison (@carluke21) reported 18 minutes ago from Carluke, Scotland

  @VodafoneUK Hi there, it's now showing on the automated service that there is the overdue amount. As I mentioned I cannot pay anything until Tuesday.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nike Ralph (@MjelkRen) reported 2 minutes ago

  @djp4cm4n @VodafoneUK wtf explain this @VodafoneUK I will cancel immediately. I have no loyalty to your ****** network

• 
  bob the buildier (@Lee72337556) reported 2 minutes ago

  @VodafoneUK I’ve been a customer for over 15 years paid my bill got a Farley good signal now I learned you give economic migrants coming over on the boats free sim cards with six months worth of data. I’m cancelling my contract today.

• 
  nivek llaxoc (@nivekllaxoc) reported 2 minutes ago

  @VodafoneUK @grok whoever answers first. What percentage of the UK do you cover for 4G and 5G network. It would be good to know so called fact versus actual reality. Go ...

• 
  Stephen B (@Stephen40141780) reported 10 minutes ago

  @VodafoneUK I’m a Vodafone customer with multiple contracts. Reports say Vodafone provided 2,500 SIMs with 6 months’ free data to Care4Calais, supporting migrants/asylum seekers. Is this true? If so, I’ll move my business and all my family’s Vodafone contracts. Please answer.

• 
  Robert Kilcoyne (@robkilcoyne) reported 14 minutes ago

  Dear @VodafoneUK why do you make it SO difficult to speak to a human in your cust service team? Your phone options are designed to send people online at all costs. I’m trying to pay off my device plan but it’s like you don’t want my money. And for that TOBY,worse than useless!

• 
  Or Sassur (@Orsassur2) reported 15 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

• 
  Dave (@Bramapp313) reported 17 minutes ago

  @MediaSOI Didn't they get the emergency message from @VodafoneUK free, or course.

• 
  Nigel Leeder (@qm8tknfyjy) reported 17 minutes ago

  @NileGardiner @VodafoneUK They have responded to yusef. **** off seems to be the message

• 
  Lebowski (@Lebowski_84) reported 18 minutes ago

  @djp4cm4n @VodafoneUK Binned them. No more vodaphone.. tbh the migrants will bin them when they realise they can’t get a signal anywhere in the uk.

• 
  Gram40 (@Gram40270969) reported 19 minutes ago

  @VodafoneUK IVE TRIED TWICE TO UPGRADE!!! Been a customer for over a decade…. Absolute joke… I’ll go to Tesco what a tobi