Vodafone outages and service status in Ripon, England

Problems in the last 24 hours in Ripon, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Ripon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Vodafone Issues Reports Near Ripon, England

Latest outage, problems and issue reports in Ripon and nearby locations:

• 
  Carla Wilson (@Carla4986) reported 4 minutes ago from Ripon, England

  @lolaspeaksout @VodafoneUK @VodafoneGroup This has been ongoing for 1 year, paying them for a service they can’t provide.. they happy to take our money but not so quick to sort out issues. @vodafoneuknews vodafone you are a disgrace

• 
  Lauren Lear (@xlozzax) reported 6 minutes ago from Harrogate, England

  @VodafoneUK. My plan has been upgraded to the wrong contract, wrong plan. Informed I would get £423 refund and not need to pay my phone bill for the next 8. Again youve taken money out of my account. No resolution, 2 complaints and multiple phone calls.

• 
  Carla Wilson (@Carla4986) reported 13 minutes ago from Ripon, England

  @VodafoneUK @VodafoneGroup I have never encountered such horrendous customer care In my life... 3 hour phone call again today being pushed to department after department explaining the same problem to 9 different people 3 of them the complaints department.1 year of issues

• 
  Iain (@macpoo23) reported 14 minutes ago from Harrogate, England

  @VodafoneUK not happy that your telephone call handler just fobbed me off then hung up on me! Great customer service when you didn’t do what you said you would do! Not a happy customer.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Or Sassur (@Orsassur2) reported 5 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

• 
  Joe19 (@Guy1Joe19) reported 7 minutes ago

  For many @andyburnham the only good diseased ****** migrant is one that drowned in the channel. And as for @VodafoneUK giving these parasites free SIM cards, seriously how stupid do Vodafone current customers feel now.

• 
  freespeech (@openchatter) reported 12 minutes ago

  The more I investigate mobile network costs before renewing my contract, the more I realise a direct contract with @VodafoneUK is a rip off. I can’t wait to cancel my contract.

• 
  Rogue One (@RogueOne18) reported 14 minutes ago

  Now for the ACTUAL truth… Vodafone doesn’t give “illegal migrants” free SIMs, it donates SIMs to UK charities who support asylum seekers ALREADY IN THE system. Claims it hands them out to people crossing the Channel are false. @VodafoneUK your legal team may be interested

• 
  Gareth Higgin (@77fenrir) reported 14 minutes ago

  @djp4cm4n @VodafoneUK Left them a few years ago after god awful customer service, no decent signal anywhere , no discounts/ upgrades over my time with them. Now with @EE. Still awful signal at home on a 5G plan but elsewhere perfect

• 
  Ann Pierce-Jones (@AnnPierceJones1) reported 16 minutes ago

  @VodafoneUK since June your service has been well below acceptable level in Caernarfon. Despite this my last 2 bills didn't show any compensation & you've taken payment in full. Today 12 August has been particularly bad on both 4G & network. I've already raised this on account

• 
  Chris Ross-Lewin (@crosslewin) reported 17 minutes ago

  @SimonDanczuk @VodafoneUK That's it Reform policy always on the look out for targets to hate and spread their hatred whilst never being part of the solution

• 
  Henry Heysham-Westgate (@HenryHW82) reported 23 minutes ago

  How do I cancel with you ? You're giving free service to illegal invaders @VodafoneUK

• 
  FINGERSJOHN✌ (@jnafr) reported 23 minutes ago

  Back in B43 7EQ Birmingham @ThreeUKSupport @VodafoneUK service very very poor.

• 
  James Maskell (@JamesMaskell15) reported 24 minutes ago

  @colder_sarcasm @VodafoneUK @ZiaYusufUK It's to suck media attention. We look at Reform, not the other parties. He doesn't care about the flack because it embolden Reform support and gets called establishment hatred or something. The fact his posts are absolutely moronic is beside the point.