Vodafone outages and service status in Helensburgh, Scotland
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- Vodafone generated 0 outage signals in the last 24 hours around Helensburgh, including 0 direct reports.
Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Problems in the last 24 hours in Helensburgh, Scotland
The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Helensburgh, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Vodafone Issues Reports Near Helensburgh, Scotland
Latest outage, problems and issue reports in Helensburgh and nearby locations:
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A (@AAmcrawford72) reported from Alexandria, Scotland@VodafoneUK trying to log into my account today, my broadband continually drops. When I get in login asks me to reset each time. Completely frustrated
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David Smith (@Chef_Dave79) reported from Inchinnan, Scotland@VodafoneUK The deals aren’t the best. Let’s be honest here Vodafone hasn’t offered anything that’s making me feel like a valued customer. I don’t want to waste any more of my time with this company that’s not willing to put the customer first
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KC (@kcrooks71) reported from Greenock, Scotland@VodafoneUK Very poor service from you. Been trying to contact customer service for over a week. Eventually get to cancellation department online, get to No 4 in the Q, customer survey pops up and kicks you out. Want to speak to person, not online chat!!!
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Jamye Lee Walker (@weejaylee) reported from Skelmorlie, Scotland@VodafoneUK is the amount the cancel my account the same as the amount to upgrade early?
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Asim Ali (@AsimAli_1) reported from Dumbarton, ScotlandThe worst customer service award goes to 😡 @VodafoneUK @VodafoneGroup
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MrDeeJay (@spinningthedisc) reported from Erskine, ScotlandJust got an email from @VodafoneUK saying they the most reliable network. Went downhill over last 18 months. Data hit and miss.
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Chunky but funky (@AlexanderBc1994) reported from Linwood, Scotland@VodafoneUk have went round in circles for 3 month and now they can’t seem to fix my phone so they are just ignoring the messages now! Worst phone company ever!! shambles of a company! roll on may so i can leave them! #avoidvodafone #avoid #vodafone
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K A R L A (@Karla_McPhee) reported from Greenock, ScotlandJust paid £164 to my phone bill with @VodafoneUK and now they’ve disconnected one of my devices.. worst mobile nectwork ever man!!
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Michael Breslin 🇮🇹 🇪🇺 ☮ 🏴 (@DunoonSNP) reported from Innellan, Scotland@stupidythings @VodafoneUK Been with them since the days of the fixed car phone. No clock and today finally left them due to their woeful so called customer service.
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Michael Breslin 🇮🇹 🇪🇺 ☮ 🏴 (@DunoonSNP) reported from Innellan, Scotland@GeorgeMonbiot @VodafoneUK Vodafone is probably the very worst of the worst. They wouldn't know a customer if one fell out of the sky and landed on them. Appalling shower. Hence leaving them this year after having been a customer since their early days, when car phones, not mobiles, were the thing.
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K a r l a (@Karla_McPhee) reported from Greenock, Scotland@VodafoneUK gets all this money from customers yet they have their system glitching and down constant... It’s rubbish! Sooner my contract is up the better!!
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MrDeeJay (@spinningthedisc) reported from Linwood, Scotland@VodafoneUK can I ask why there is never any working 4G working in Phonix Retail Park Linwood Scotland? Been like this long term. Having to use Burger King WiFi!
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MrDeeJay (@spinningthedisc) reported from Erskine, Scotland@VodafoneUK @VodafoneUKdeals will you match a new customer offer that car phone warehouse are offering? Would rather go direct but if needs be then through a third party will have to do. Thanks very much.
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Brendan Traynor 🏴🇮🇪 (@Billygamble) reported from Helensburgh, Scotland@VodafoneUK No thanks, my folks have just left you 'cause of your rubbish customer service , same reason I left 6 years ago. How you have any customers left is beyond me. #skodafone
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SARAH (@sarahntaylorrr) reported from Erskine, Scotland@VodafoneUK WORST SERVICE I HAVE EVER RECEIVED!!! Actually left in tears after waiting 40 mins to get through to VODAFONE AND THEY HANG UP ON ME!!!!!!
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Osman (@deniz34j) reported@VodafoneUK I am writing to formally complain about Vodafone TR. The customer service agents are extremely rude and they hung up the phone on me. Furthermore, they are charging unfair and unauthorized extra fees on my bill. I cannot find any helpful representative in TR to solve my problem.
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Heather Roberts (@HvrRoberts) reported@VodafoneUK Why have you not replied to my message from 2 weeks ago! No longer relevant! I can now upgrade my plan but the best deal will cost me another £10 a month whilst you help illegal immigrants! Shame on you!
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Or Sassur (@Orsassur2) reported@VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.
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mṽsh (@shikariunite) reported@Mobilescouk I'm stuck in limbo over here, after moving from @EE to @VodafoneUK . My switch date was yesterday and my SIM wasn't delivered. So I've got no service, can't call or message anyone. What can I do?
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Elizabeth (@Elizabe50513818) reported@VodafoneUK can't delete my account on vodafone app as it keeps a stalling once signed in woth text code. Please can you help me to delete? Thanks
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Donna Pardy (@Pinkyfoxy) reported@VodafoneUK help we’ve had no internet all afternoon, on the app it can’t detect anything and we don’t know how to report it! Help please! BH6 5NG
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Robin Longstride (@orpip_3) reported@Iromg @VodafoneUK I ditched @VodafoneUK years ago - shocking customer service
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Chris Wilson (@Wilboy82) reported@VodafoneUK Absolute shambles. Home Move booked weeks ago, I’ve now moved, and you’ve cancelled it. I’m paying for broadband at a house I no longer live in AND paying extra for temporary internet. Can’t even contact you because your systems are down. Sort this out!
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vince tanner (@TannerVinc26621) reported@Iromg @VodafoneUK If you have gone to 3, check it out, it's owned by vodagrone. Many others use their cell network too.
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lizrichards24 (@SonyRichards4) reported@VodafoneUK Please can you help with a query?