Vodafone outages and service status in Gretna, Scotland

Problems in the last 24 hours in Gretna, Scotland

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Gretna, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Vodafone Issues Reports Near Gretna, Scotland

Latest outage, problems and issue reports in Gretna and nearby locations:

• 
  Alex D.0.R.M.4.N (@alkendor77) reported 6 minutes ago from Carlisle, England

  @VodafoneUK I've tried all the troubleshooting suggestions in both the XBox Live help & support and yours. There is no fix via settings. It's not that it can't connect, it's that it often won't unless I restart the xbox several times. The problem is either your hardware or infrastructure.

• 
  Matt🔰 (@MattB88) reported 6 minutes ago from Carlisle, England

  @Speedy_Matt_ @VodafoneUK Customer service is possibly the worst I've ever experienced

• 
  PIERS (@PIERSXXGORDON) reported 13 minutes ago from Carlisle, England

  @LewisHamilton @VodafoneUK Who gives a ****..

• 
  Matt🔰 (@MattB88) reported 25 minutes ago from Carlisle, England

  @Speedy_Matt_ @VodafoneUK I went 3 months with no data and they couldn't resolve it at all. Never got any compensation despite paying full bill but having proof of 0mb data used. Just literally came back on one day and they couldn't explain it.

• 
  InTheCity (@inthecity_cufc) reported 27 minutes ago from Carlisle, England

  So @VodafoneUK in Carlisle signal reaching the dizzy heights of 3G. Glad I don’t pay for this, ******* atrocious service.

• 
  Alex D.0.R.M.4.N (@alkendor77) reported 53 minutes ago from Carlisle, England

  Hi, @VodafoneUK Any idea when your broadband network is going to roll out IpV6? I'd really like for my XBox to connect to XBox Live on first try & not have to be restarted multiple times until it does. And yes, I've tried all the troubleshooting on both yours and XBox's sites.

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Brown Paper Bag (@PaperBundle) reported 13 minutes ago

  @VodafoneUK who on earth thought it was a good idea to region lock your Vodafone app . Then Drop the ability to recharge phones from your website , you have just lost all the tourists, visitors to Uk they cannot recharge as they cannot DL your app. Fix it .

• 
  Rogue One (@RogueOne18) reported 15 minutes ago

  @EricFor1173540 @dave43law They don’t they provide them to charities who support people who have been assessed & accepted into the Asylum System (mostly families). NOT illegal immigrants. I’m sure @VodafoneUK legal team will be taking a very serious look at these accusations.

• 
  LW (@Bredebeck) reported 16 minutes ago

  @sanj_lal1 @toadmeister I'm going to see how much it will cost me to cancel my Vodafone contract....@VodafoneUK

• 
  Brianlfc0210 (@brianlfc0210) reported 18 minutes ago

  @VodafoneUK Trying to report a stolen phone out of hours and your silly answering service keeps telling me your offices are closed. I know they are closed thats why im trying to ring the out of office number

• 
  Plant a Tree 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🚜 🥩 (@EugeAMM) reported 19 minutes ago

  @VodafoneUK Leaving after years with you. Donating free SIM cards to undocumented migrants arriving illegally on small boats is where I draw the line. I’ll be taking my custom to a network that respects UK border control and the rule of law. #Vodafone #CancelVodafone

• 
  Fefella (@FefellaLou) reported 20 minutes ago

  @Connkks Maybe Louise Haigh and @VodafoneUK could team up and make sure they’re stupid alarms are sent to the people that need to be told

• 
  Robin Longstride (@orpip_3) reported 20 minutes ago

  @Iromg @VodafoneUK I ditched @VodafoneUK years ago - shocking customer service

• 
  Or Sassur (@Orsassur2) reported 21 minutes ago

  @VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.

• 
  roberitno (@roberitno26325) reported 21 minutes ago

  @VodafoneUK must be the worst internet I’ve ever had … stay away from them . Shockers

• 
  ✮ (@Jaammyyyyyyyy) reported 22 minutes ago

  @VodafoneUK With all due respect, I am going to cancel the contract renewal because you guys still ******* suck at maintaining good internet