3 (Three) Outage in Taunton, Somerset, England

@ThreeUKSupport your phone signal is absolutely diabolical and I havent had signal for nearly 2 months despite being told it would be fixed in a week. Tried calling 4 times today LOST SIGNAL EVERYTIME. Moving to EE as soon as my contracts up. Thanks for ruining my 2020.

@ThreeUKSupport So I got in touch, admittedly at 11.10pm, but no one to help.

@ThreeUKSupport I spoke to my branch, then called customer services!

Niche tweet but anyone on @ThreeUK mobile broadband find it just...dies. some time between 7-9 every evening I have to switch to my mobile (also on three). Makes no sense. Would have told @ThreeUKSupport but they never phone back when they promise...

@ThreeUKSupport Hard to say Petey. In the end I only used that for connecting Amazon echo etc, barely had enough juice to stream Netflix after 8pm. Thought the upgrade might help. Strange because my mobile is on 3 and it's fine...

@ThreeUKSupport It seems impossible to ever get through to anyone. I need to discuss my broadband as it doesn't work properly, but there doesn't appear to be any way to speak to someone via the phone line and the web chat is always too busy.

@ThreeUKSupport So asking for date of birth and post code from a random caller that hasn't proven they are Three is fine? I'll speak to OFCOM about that. What about the DD issue? I'm still a tenner out of pocket. And regardless, asking for friends/fsmiky to pay a bill is outrageous.

@ThreeUKSupport Usually 2nd, you tried on the 26th iirc. I've already reported this to my bank who are following the direct debit complaints procedure but have said its your responsibility to refund the £10 bank charge, they won't do it. Either way will never use Three again nor will my gf. 2/2

@ThreeUK @ThreeUKSupport Absolutely furious with your support staff, you think it's fine to call someone and ask for post code & date of birth?! NO! And request I ask friends & family to pay my bill?! NO! & changing DD date without telling me so I get £10 bank charge!? NO!

@ThreeUKSupport Hi.. If been going on since October.. Have reported it 3x via phobe.3 signal status website says issue.. I get bad call quality's intermittent call/data drops.. Poor data speed.Out of area (.5 miles away) no issue and dataspeed x10. Pre Oct zero issue 🙁

The exact same has happened to me, only on the live chat, the guy had the cheek to say there was no recorded issues today. I've been unable to use my phone all day @ThreeUK @ThreeUKSupport

@ThreeUKSupport So 6 days without mobile data. A complaint has been raised on my account and continuous promises that within 24 hours it'll be up and working. I'm giving it till Friday and I'll be early exiting my contract.

@DJAshBash @seantrent @ThreeUK @ThreeUKSupport When anyone complains to @ThreeUk they suggest there’s a sim problem or out of date OS or phone is broken. I Thought we were doing excuses. Sorwy

@ThreeUKSupport Yes, everytime they say it’s been put to the 2nd or 3rd it NEVER comes out those days. Instead it’s been coming out on the 27th of every month and that’s not what is want

@ThreeUK your internet is ridiculous. You provide zero solutions and your 'expert' advice is to "restart my phone"... Loyal customer for over 6 years. I'm gone! Hello @EE

@ThreeUKSupport Hi I'm currently abroad in Spain however my sim won't register on a network here and I'm without access to data roaming, network or phone services. Help please!

@ThreeUKSupport I have coplaint ref numbers 230019 28577418 As the problem i have is the dialect and that the operatives do not listen when customers speak so because of the non communication from 3 i want the last bill cancelled

@LornaKe71863549 @ThreeUK It's terrible these scammers taking advantage of vulnerable people, just like you I never respond to a text message or call from any company that I deal with,I tend to check out Who Called Me online if I have a number or tweet the company which normally gets a quick response

@ThreeUKSupport That's a circular answer. I know there's no resolution because I'm still having poor signal, mislead about 5g, and fobbed off. Lack of resolution is not satisfactory. Your lack of internal escalation and self accountability is noted, and I will continue to share my anger here!