3 (Three) Outage in Taunton, Somerset, England

Having a fun time with @ThreeUK check out there existing customer offer page. Oh hang on it's blank.

@ThreeUKSupport your phone signal is absolutely diabolical and I havent had signal for nearly 2 months despite being told it would be fixed in a week. Tried calling 4 times today LOST SIGNAL EVERYTIME. Moving to EE as soon as my contracts up. Thanks for ruining my 2020.

@ThreeUKSupport So I got in touch, admittedly at 11.10pm, but no one to help.

@ThreeUKSupport I spoke to my branch, then called customer services!

Niche tweet but anyone on @ThreeUK mobile broadband find it just...dies. some time between 7-9 every evening I have to switch to my mobile (also on three). Makes no sense. Would have told @ThreeUKSupport but they never phone back when they promise...

@ThreeUKSupport Hard to say Petey. In the end I only used that for connecting Amazon echo etc, barely had enough juice to stream Netflix after 8pm. Thought the upgrade might help. Strange because my mobile is on 3 and it's fine...

@ThreeUKSupport It seems impossible to ever get through to anyone. I need to discuss my broadband as it doesn't work properly, but there doesn't appear to be any way to speak to someone via the phone line and the web chat is always too busy.

@ThreeUKSupport So asking for date of birth and post code from a random caller that hasn't proven they are Three is fine? I'll speak to OFCOM about that. What about the DD issue? I'm still a tenner out of pocket. And regardless, asking for friends/fsmiky to pay a bill is outrageous.

@ThreeUKSupport Usually 2nd, you tried on the 26th iirc. I've already reported this to my bank who are following the direct debit complaints procedure but have said its your responsibility to refund the £10 bank charge, they won't do it. Either way will never use Three again nor will my gf. 2/2

@ThreeUK @ThreeUKSupport Absolutely furious with your support staff, you think it's fine to call someone and ask for post code & date of birth?! NO! And request I ask friends & family to pay my bill?! NO! & changing DD date without telling me so I get £10 bank charge!? NO!

@RevMthrSamantha @ThreeUK Thanks. My speed test results are really good (for rural 4G), both down and up, but lots of websites are struggling. I was thinking it might be the servers themselves getting clogged.

@tammy2k @ThreeUKSupport @VodafoneUK @O2 O2 is appalling, i was on Vodafone previously and had no issues, really regret switching to o2

Just had an online chat with @ThreeUKSupport then my case was escalated to the Customer Relations Team and I was in a queue of 80, which is fine but then I got cut off which was not fine. I’m fully aware everyone is struggling in this current crisis but this is poor service.

@ThreeUK when are yous sorting the signal out in the Liverpool L4/L5 area I'm paying 65 pound a month and can't even use my phone it's an actual joke

@ThreeUK ur signal is absolute atrocious

@ThreeUKSupport Kim,I pay 3 so you need to be accountable & take ownership for the service you provide.Don’t pass the buck!You have access to my bill which is due on the 8th.Confusing call charges😡I tried 3 chat and they don’t have access to bills. A bit groundhog, going round in circles here!

@ThreeUKSupport Hi, no problem, I understand! The first £10 had to be added when I bought the phone online (phone was £139.99, then had to add £10 minimum to complete transaction). That didn't work, so had to add another £10 to activate it, which has gone out of my account.

Hey there @ThreeUK @ThreeUKSupport!! I am experiencing low wifi connection at home. Tried to call 333 but call was ended saying I can get help via the app. Tried this yesterday already, being told to switch off and on the device. Now, I am not able to load a single web page.

@ThreeUK @ThreeUKSupport if I wanted shit apps like wish or some bingo bollocks or words 2 shot on my phone I'd have installed them myself - I don't need you software update installing this **** for me 🤬🤬🤬🤬🤬😡😡😡😡

@ThreeUKSupport It’s the router I bought from you, Huawei B535 4G router. I’ve had a web chat, I’ve had tech support, and I’ve even had credit on my account for the inconvenience. Yet, it’s still so poor! I’m considering spending £100 on a new router & putting the SIM Card in! 😠