3 (Three) Outage in Taunton, Somerset, England

@ThreeUKSupport Hard to say Petey. In the end I only used that for connecting Amazon echo etc, barely had enough juice to stream Netflix after 8pm. Thought the upgrade might help. Strange because my mobile is on 3 and it's fine...

@ThreeUKSupport It seems impossible to ever get through to anyone. I need to discuss my broadband as it doesn't work properly, but there doesn't appear to be any way to speak to someone via the phone line and the web chat is always too busy.

@ThreeUKSupport So asking for date of birth and post code from a random caller that hasn't proven they are Three is fine? I'll speak to OFCOM about that. What about the DD issue? I'm still a tenner out of pocket. And regardless, asking for friends/fsmiky to pay a bill is outrageous.

@ThreeUKSupport Usually 2nd, you tried on the 26th iirc. I've already reported this to my bank who are following the direct debit complaints procedure but have said its your responsibility to refund the £10 bank charge, they won't do it. Either way will never use Three again nor will my gf. 2/2

@ThreeUK @ThreeUKSupport Absolutely furious with your support staff, you think it's fine to call someone and ask for post code & date of birth?! NO! And request I ask friends & family to pay my bill?! NO! & changing DD date without telling me so I get £10 bank charge!? NO!

@ThreeUKSupport Of course I’ve seen your website and all the other ways. I’m not from 1987. 🙄 I tried live chat, never goes anywhere. I’m not going to write a letter from overseas and wait for correspondence. Unreal. Not your fault Suzi, thanks for trying.

@ThreeUKSupport Of course I’ve seen yours website and all the other ways. I’m not from 1987. 🙄 I tried live chat, never goes anywhere. I’m not going to write a letter from overseas and wait for correspondence. Unreal.

@stereonicky @ThreeUK They have the worst signal in the UK you're better off with @tescomobile , every little helps!

@ThreeUK WiFi calling not working again! Driving me nuts. Three used to be utterly reliable but not so much now.

@damienstjohn @ThreeUK They may have given you the data allowance but the real trick is getting enough signal to use it!!

@nailedonjoinery @SamsungUK @ThreeUK I'm having the same issue. I keep being told that the proof I've provided isn't right. And the kicker is that their phone line is only open 9 till 5, when I'm working.

@ThreeUKSupport Then I asked her to set it on the last day of the month. She said she couldn’t because not all months are equal length. Again, BS excuse because others can do it just fine. Her solution was to set it on the 2nd for some illogical reason. Hence my question.

@berfnb_ @ThreeUK @O2 ffs is it that bad yh

@berfnb_ @ThreeUK @O2 ah shit, I was actually thinking of them as well😂

@zeddyzaid @ThreeUK Should join @O2, might be similarly priced but at least u will get the service u need.