3 (Three) Outage in Chard, Somerset, England

@ThreeUK I have lost count of the number of times I have lost internet signal today!!! Been happening a while and getting worse!

Having a fun time with @ThreeUK check out there existing customer offer page. Oh hang on it's blank.

@ThreeUKSupport So I got in touch, admittedly at 11.10pm, but no one to help.

@ThreeUKSupport I spoke to my branch, then called customer services!

Niche tweet but anyone on @ThreeUK mobile broadband find it just...dies. some time between 7-9 every evening I have to switch to my mobile (also on three). Makes no sense. Would have told @ThreeUKSupport but they never phone back when they promise...

@ThreeUKSupport Hard to say Petey. In the end I only used that for connecting Amazon echo etc, barely had enough juice to stream Netflix after 8pm. Thought the upgrade might help. Strange because my mobile is on 3 and it's fine...

@ThreeUKSupport It seems impossible to ever get through to anyone. I need to discuss my broadband as it doesn't work properly, but there doesn't appear to be any way to speak to someone via the phone line and the web chat is always too busy.

@ThreeUKSupport Please check your website as on the login field the mobile number section is greyed out and wont let me type anything.

Hi @ThreeUKSupport how do I get through on the phone to sort out my dads phone please I have been through twice online and the problem still isn't sorted everytime I try to ring it just prompt me to the website is it that I can't ring up at the minute

@ThreeUKSupport Steph on live chat couldn't help as my details weren't correct, I have since phoned the "help desk" - cut off after 15 mins, calling back now. Great start to the day.

@ThreeUKSupport Steph couldn’t help as my details weren’t correct - having to phone the “helpline” again...

@ThreeUKSupport Thanks for the advice, would have been good to get this 5 calls ago? Regardless, the complaint is about how the calls were handled. I’m talking to Steph on the live chat so will post an update after that.

@GoWithItAll @ThreeUK @ThreeUKSupport Yes they take money very quickly but zero help to get the solution resolved. Disappointing

@ThreeUK I have been trying to download an update for my phone since 2am it is now 5-30am and I have not been able to do it, the download is only 145kb now that is ******* good service.

@ThreeUKSupport anybody else having the same problems trying to make a call and it says you run out of credit lol I’m on contract UNLIMITED sort this out please I have nothing but problems and I will just withdraw my contract from you and so will my family

@ThreeUKSupport Erm, Well looks like Maxine knew the postcodes. You can check M40 2WL since that's not a residential location. This has been a problem for a long time, £10 on an O2 Pay and Go sim to test it and they thrashed you with speed and reliability.

@ThreeUKsupport Hi team. I've been charged for a WiFi call to Australia like it was a normal call. Could you help get to the bottom of this for me. It'd be greatly appreciated.