3 (Three) Outage in Knaresborough, North Yorkshire, England

@ThreeUKSupport I was told last time it was network congestion - too many people in one place. I was offered a discount last month. They couldn't commit to whether there would be improvements for this month. I'm leaving for this reason. No improvements. No service. Not good enough.

@ThreeUKSupport Theres no point. You ask this every time. I've complained several times. It's not changed or improved. I give a postcode, you confirm there are issues, recommend I use wifi or drop to 3G (not the 4G service I pay for). It would be better to let people know when it will be fixed.

I hate being with @ThreeUK the worst network provider I've ever been with

@Three_Is_Broken @ddyson3 @Three_COO @ThreeUK @OliverDowden @Ofcom I really don’t think the people in charge of this network could run a piss up in a brewery! Absolutely no customer service, no truthful answers to queries. A circus run by clowns.

My @ThreeUK signal is always really bad in Leeds. 😡

@ThreeUKSupport Good afternoon. I sent a DM regarding and issue with my phone. Could someone please get back to it. Thanks

@aisha05920164 @ThreeUKSupport Willing to bet they tell you it’s a local problem. Only short term and that 3G is the saviour!

@Three_Is_Broken @paulwilliamsonx @ThreeUKSupport Sorry about your signal issues - but I’m afraid the current precipitation is the wrong kind of rain!

@Three_Is_Broken @ThreeUKSupport @paulwilliamsonx That was my issue for months. If they had told me there was an issue I could have worked with it.

@Three_Is_Broken @ThreeUKSupport @paulwilliamsonx Words can’t describe how much bad feeling I have towards the company.

@ThreeUKSupport @OnlyDancer Someone else being advised to switch to 3G Time to admit you have a problem and stop lying through your teeth. Shameless shambolic charlatans.

@ThreeUKSupport @paulwilliamsonx Another local issue

@ThreeUKSupport @natedog_1980 Oh look. Another localised issue with 4G. When are @ThreeUKSupport going to grow a pair and admit they have a National 4G issue you it’s abused customers. Time to stop being shambolic charlatans.

@ThreeUKSupport @ciaranphillips Don’t listen to them. By suggesting that the fault is a local one and that 3G is a ‘fix’ they are abusing your trust as a customer. You need to avoid any further dealings with these shambolic charlatans.

@ThreeUKSupport So tell me. Why are you lying to customers that 4G outages are local problems, convincing people to turn off 4G and switch to 3G is a terrible solution - which you seem to be proud to have ‘fixed’ @ThreeUK Trule are a set of shambolic charlatans

@ThreeUKSupport @aisha05920164 Three are a joke. They lie, break promises and do not care about their customers. I would advise anyone and everyone to avoid dealing with this set of shambolic charlatans. Do not believe when they tell you that turning off 4G is the answer to your problems. It’s just a lie.

Here’s hoping that in 2020 @ThreeUK sort out their terrible 4G in leeds. So so bad.

@andrewjohnys @ThreeUKSupport @ThreeUK I’d be careful. They won’t think twice about screwing your credit rating up! But if you phone and shout loud enough they’ll either let you leave or give you huge credits. They know it’s broken - just won’t publicly admit it.

@formerlyEddie @Three_Is_Broken @ThreeUK As a customer of ten years I can highly I recommend leaving now. The nice lady in the Three store basically confirmed that until 5g is finished the service will be awful. That’s the middle of next year!!

@Three_Is_Broken @ThreeUK @ddyson3 We’d all have much more respect for you if you admitted there’s an issue publicly. Might even have made me keep my four accounts with you after 10 years of loyalty.

So @ThreeUKSupport @ThreeUK are in the habit of lying to customers it would appear. As a customer of 10 years I’d expect more from them.

@ThreeUKSupport Charley, please read through the thread. This is not a complaint about the outage from a couple of weeks ago. I was merely stating that I only started noticing the issue I've been having (see my initial screenshot right at the start) since that outage happened.

@ThreeUKSupport I'm in the city centre every weekday. That postcode I gave is just for a Greggs. It doesn't happen every day but I only started noticing it after that 24 hour outage you had not long back.

@ThreeUK My network still coming and going all day today!! I am not too bothered about that until I need internet for my bus ticket!!! #fixit please!

@ThreeUKSupport what is wrong with your network tonight. Cant get any signal

@AmandaMoyoXO @ThreeUK I was gonna get my iphone11 pro max with them until I saw you going on about how crap they are 😭 EE it is !!

Worst mobile network @ThreeUK :)

@ThreeUK @ThreeUKSupport still, after years of promises that the problem is being looked at, the data rate in Leeds Centre is non existent. My phone is unusable without WiFi for 8 hours a day. I've resorted to using @VodafoneUK. I've still almost another year of my contract 😡

@ThreeUKSupport Nothing happens, shows all the correct carrier settings in settings but doesn’t show three in the top bar, and I get no signal. I can’t call three from it either :(

looks like @threeuk is down here in Leeds I'm on @iD_Mobile_UK and there's no mobile data although calling seems ok #ThreeDown

@ThreeUKSupport LS1. @oneplus 5. I've got friends on iPhones with the same issues..

Can't believe I have had to buy a @ThreeUK WiFi hotspot to use my phone @LUFC Come on @BTCare get the signal sorted!

@ThreeUKSupport there’s been issues in the area for over 8 weeks...

@ThreeUKSupport The network issues in LS6 4RG still haven’t been fixed when I was told 2 weeks ago they would be. Had no service since October.

@petermcm83 @ThreeUK Heard plenty say they don’t have data working or totally no service and I’m like sat here with full 4G. Three easily best for me.

@ThreeUKSupport I ordered off your website and it's an iPhone 8 64GB Red. I've not got time to call your office as I'm at work on lates. I can't contact DPD as I don't have any kind of reference number. Any help would be appreciated.

@ThreeUKSupport Hi, I ordered a new phone upgrade on Monday with a delivery date of 4th December, however it's not arrived yet and I still haven't received a text with a consignment number. Any help much appreciated.

@ThreeUKSupport A bit. It’s terrible at home too though. LS175BQ

@ThreeUKSupport Not particularly. It’s been terrible for a few weeks now

@ThreeUKSupport Nope, not for over a year. It happened while on a train coming back from Bristol, I lost signal and got the roaming R badge, I turned data roaming back on (I was in Japan last week, you charge £3/MB there) and got that message.

Don’t be fooled by @ThreeUK ‘a cheap prices because they are the worst network in the ******* world

@MarcAllera Test at the home of Leeds United when a game is on as nobody can get a bloody data signal! We are using a @ThreeUK WiFi thing!

@ThreeUKSupport LS6 4RG. Have no service at all & no access to WiFi.

Awful service from @ThreeUK. Pre-ordered phone was ‘lost’ which I had to find out myself. Am told to wait for a 5 day inquiry. Meanwhile I am £100 out of pocket with no phone. Terrible first impression as a new customer.

@ThreeUKSupport simply not good enough. At no point have I turned the option off to enable calls over the allowance. I am a loyal customer and I feel sadended that I am in this situation. Can you help #makeitright ?

@ThreeUKSupport of charges forms calls are due on the next bill. I have checked online and the option to cap the bill has been turned off ! At no point have I done this. I contacted online support who have offered to to refund £40. I’ve had chance to think about this and it is...

@LauraEnnisK @ThreeUK @O2 I’m with 3 at the moment. Not had any issues with their customer service - though to be fair, other than when I switched over, I haven’t really used them.

@ThreeUKSupport can you help on this? Would like to watch the film tonight

@ThreeUKSupport Please help. I want to give you money.

@ThreeUKSupport I spoke to someone on the chat before I made the phone call. They said they could help me as they had no access to people's accounts

@ThreeUK hi, I’ve opted to use your live chat where your colleague has said there is absolutely nothing he can do for me. Three has taken almost 4 times the amount of my monthly bill out of my account and that money was for my children’s shopping this weekend. I’m livid pls help.

@ThreeUKSupport Only problem is you don't actually have my DOB nor have I set up any security questions.

@noelpeatfield @ThreeUK Sheffield here! Been like it for weeks now. Sometimes my WiFi is dodgy so I use network instead but don’t even bother trying now.

@TheBigGayAl @ThreeUKSupport @ThreeUK I appreciate it is not Scott's fault but he is their front line rep and therefore should be able to make decisions. If he is not able then he should at least understand the gravity of your problem and speak to someone who can help you.

@ThreeUKSupport @TheBigGayAl Your suggestion for your customer is both illegal and irresponsible. Help people out in these circumstances please.

@ThreeUKSupport Good to know 3 are willing to abandon their customers during a worrisome and unprecedented time. Keep your website open to buy new products but no help for existing customers. Absolutely disgusting.

@scottberwick @ThreeUKSupport Yeah, thought that. Website layout was too different, and that sender ID hasnt been seen before. **** it.

@ThreeUKSupport I wasn’t suggesting that you steal bandwidth! I was suggesting that the telecoms providers (and most of you work cross borders anyway) get together and help people out in these exceptional circumstances. I can’t buy a sim locally. I’m in isolation!!

@ThreeUKSupport TW3 3AJ, iphone XR Usually signal is 4G and full bars but not in the past week or so