3 (Three) Outage in Antrim, Northern Ireland

@ThreeUKSupport can you cancel my insurance please i no longer need it, have been trying to cancel it for about 2 weeks now but your app never works and anyone ive spoke to at your customer service end hasnt a clue what they are doing

@ThreeUK hi my network is down and I have tried taking the sim out and putting it back in, turning things on and off can you help

@ThreeUK Roses are red, Violets are blue, My signal is shite And 3 is too!

@ThreeUKSupport I'm actually sick of speaking to your webchat and help desk. They tell me the problem is my phone. Shows how much they listen. Then tell me they can't do anything and pass me through to complaints who can't help either. Useless!

@ThreeUKSupport @ThreeUK your 4G is actually the worst about. could get better 4G 5 years ago ffs. 3G is better. FS carrier pigeon would be ****** quicker.

@ThreeUKSupport hi I was wondering if your having issues in the Belfast area with signal atm as my carrier can’t update and send calls/texts

@ThreeUK @ThreeUKSupport your 4g is actually ridiculously shit.

@ThreeUKSupport Cool. It does but most apps won't load on 3g. 4g does work most of the time, but it just randomly drops out or says there's signal but it's hollow 😅

@ThreeUKSupport All three of our phones were terribly badly affected by the serious outage that we experienced about 10 days ago. I read that you are offering £20 credits, we have three phones affected.

@ThreeUKSupport It has been, and I was still asked to explain it all and give in all my details again to every new person I spoke to. Suppose I'll get nowhere tweeting you guys if you can't even flag problems in the area. It's a ******' pain in the **** having to phone.

@ThreeUKSupport Oh and they tell me it's an issue with my computer... Or all my devices that are connected to the hub. So obviously they don't understand the issue.

@ThreeUKSupport Every time I speak to someone at Three either on the phone or echat they insist there's no problem and refuse to escalate it. They keep telling me it's my hub but it's the same issue using the sim in a different device & I'm guaranteed to speak to at least 5 different people!🤬

@Blonndie11 @ThreeUK Still no service 😏

@ThreeUK I don't blame Three for the outage that happens with all carriers. But this has been down all night it's taken until 0900 before this was acknowledged.

@DebbieNI @ThreeUK Totally ! I had to switch my phone on and off to get service 🤔 #sortitoutthree

@ThreeUKSupport get your network sorted I’ve had no data or can’t make calls or text from 11pm last 🤬🤬🤬🤬

@GaryStewart07 @EE @ThreeUK I know I never had an issue until I needed my sim only to work in America and they couldn’t offer, so here I am at three! But they are awfulllll and slow 🙈

@ThreeUKSupport my Family and I have alot of 3 contracts between us in Belfast. My wife is having serious problems with our Home WIFI and her mobile data since about 10:30am. She is relying totally on 3 for connections. Can you tell us if there is a known problem in Belfast today

@PositiveLad @ThreeUKSupport @ThreeUK I had the same issue when I tried to cancel as well, took me nearly 50mins.

Despite having 4 separate contracts with @ThreeUK I now have two upgrade orders in 2 days cancelled because you have stock problems. My son will be devastated as his Christmas present will now not be here. Off to check @O2 ....

@ThreeUK my Wuntu app never loads for me, and on the rare occasion it does it doesn’t load the offers 🙃

@ThreeUKSupport no signal in Belfast bt6. What gives?

It honestly baffles me how @ThreeUK keep any customers. Absolutely shocking. Have to go a mile from my door to get any signal. And every time you complain about it they tell you ‘there’s limited signal in your area, we’re fixing it’ Nice joke. I want out of my bloody contract!!

@ThreeUKSupport I can’t log into My3 and receive an error message when trying to reset my password. Can you help? I’m keen to get an upgrade sorted.

@ThreeUK Any plans to support the new Apple Watch Series 4 Cellular?

@ThreeUKSupport Not there now. It’s in town, it was slow pretty much throughout the place

@ThreeUKSupport Data is so slow in BT1 4QG

@RevMthrSamantha @ThreeUK Thanks. My speed test results are really good (for rural 4G), both down and up, but lots of websites are struggling. I was thinking it might be the servers themselves getting clogged.

@tammy2k @ThreeUKSupport @VodafoneUK @O2 O2 is appalling, i was on Vodafone previously and had no issues, really regret switching to o2

Just had an online chat with @ThreeUKSupport then my case was escalated to the Customer Relations Team and I was in a queue of 80, which is fine but then I got cut off which was not fine. I’m fully aware everyone is struggling in this current crisis but this is poor service.

@ThreeUK when are yous sorting the signal out in the Liverpool L4/L5 area I'm paying 65 pound a month and can't even use my phone it's an actual joke

@ThreeUK ur signal is absolute atrocious

@ThreeUKSupport Kim,I pay 3 so you need to be accountable & take ownership for the service you provide.Don’t pass the buck!You have access to my bill which is due on the 8th.Confusing call charges😡I tried 3 chat and they don’t have access to bills. A bit groundhog, going round in circles here!

@ThreeUKSupport Hi, no problem, I understand! The first £10 had to be added when I bought the phone online (phone was £139.99, then had to add £10 minimum to complete transaction). That didn't work, so had to add another £10 to activate it, which has gone out of my account.

Hey there @ThreeUK @ThreeUKSupport!! I am experiencing low wifi connection at home. Tried to call 333 but call was ended saying I can get help via the app. Tried this yesterday already, being told to switch off and on the device. Now, I am not able to load a single web page.

@ThreeUK @ThreeUKSupport if I wanted shit apps like wish or some bingo bollocks or words 2 shot on my phone I'd have installed them myself - I don't need you software update installing this **** for me 🤬🤬🤬🤬🤬😡😡😡😡

@ThreeUKSupport It’s the router I bought from you, Huawei B535 4G router. I’ve had a web chat, I’ve had tech support, and I’ve even had credit on my account for the inconvenience. Yet, it’s still so poor! I’m considering spending £100 on a new router & putting the SIM Card in! 😠