Barclays status: access issues and outage reports

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Barclays reports we have received in the last 24 hours from users in Sunderland, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Barclays Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

• 
  GG (@SheiShei795) reported 11 minutes ago from Whickham, England

  @BarclaysUK Is there a problem with the app? I’ve updated it snd it wouldn’t work, then deleted and now it’s asking me to register?

• 
  Elizabeth Brough (@lizzyb81) reported 15 minutes ago from Newcastle upon Tyne, England

  @BarclaysUK gutted you're shutting down #Pingit in June, it's been a great tool for my mum and I. Can you reassure us that we'll still be able to send money to each other via the Barclays mobile app as easily as we have been doing?

• 
  Paul Jukes A874036 (@UnicornRunning) reported 16 minutes ago from South Shields, England

  @barclaysuk @Brightstar Why can I not register a Garmin Venu 2 on the Tech Pack website? I've been refused manual registration as the device cannot be found. The site lists a Venu 3 which does not exist! Very poor, may look at going elsewhere if we cannot register this device.

• 
  Keith Grey (@RobertG40469468) reported 19 minutes ago from Boldon Colliery, England

  @BarclaysUK @firstdirect sorry guys - no other words, the app to pay Barclaycard bill direct is utter **** To pay you need code from your debit provider Log on to that & Barclaycard logs you off their app. Never been so frustrated Shambolic Woeful Inept Wasting life to pay a bill

• 
  GG (@SheiShei795) reported 29 minutes ago from Whickham, England

  @BarclaysUK would Barclays text to say there is a problem with your debit card and a new one is being sent out?

• 
  Rockcliffe Files (@RockcliffeFiles) reported 33 minutes ago from Whitley Bay, England

  Hello @BarclaysUK, phoned you for ten successive days and it’s an hour long queue, been into branch, you can’t sort the issue, tried chat via the app, you don’t talk mortgages on the app. You are beginning to reach peak Virgin Media for incompetence, I’m sorry, this is appalling.

• 
  clareknowles (@clareknowles1) reported 55 minutes ago from Sunderland, England

  @BarclaysUK @BarclaysUKHelp Your App isn’t working. Code 00003

• 
  Conor (@OneNPlease) reported 57 minutes ago from Newcastle upon Tyne, England

  @BarclaysUK if you want me to remain a customer, stop advertising to me about buy to let mortgages. Your salivation at the profit from an industry which is driving up homelessness and the cost of living is a truly disgusting look. Making me consider alternatives.

• 
  Chris Quinn (@ChrisQuinnNCL) reported 59 minutes ago from Dunston, England

  The @BarclaysUK advert on @LBC adverts have one of those sounds that make me feel horrible! The broken tooth sound @mrjamesob 😓😓😓

Barclays Issues Reports

Latest outage, problems and issue reports in social media:

• 
  lady speaker of inconvenient truths (@Ladyspeakerzoe) reported 45 seconds ago

  @BarclaysUK dear Barclays, firstly I want to say I’m grateful for my mortgage I have with you. As my mortgage wasn’t straightforward at all and you approved it so thank you so I want to thank you for that. However I want to make a complaint about your member of staffs rather odd attitude with me over the phone today when I phoned customer services Firstly my card was frozen by yourselves totally out the blue for NO reason I just made a eBay transaction of £100 and I often shop at eBay. Now the customer service woman said Barclays had frozen my card because you detected fraud on my card. I confirmed with her there was no fraud all purchases were mine. I said to her that Barclays should notify their customers when cancel / freeze cards. She said yes we have texted you. I said no you haven’t but she kept disagreeing with me saying they had. THEY HADNT neither had they sent me any email notifying me of you freezing my card I was totally unaware of you doing this and why Now only through phoning up cust services did I find out you had frozen my card due to you suspecting fraud Now I said to the lady that’s fine you being secure for your customers. But I said it’s not good when customers are not notified. She was not sympathetic to my complaint and she had a abrupt manner and tone I wasn’t keen on her attitude Secondly if I was a mentally disabled person or elderly person and didn’t think to phone you or didn’t know how to get your phone number And I was out of my house no internet to get your number off Google Then I would have been stranded without use of my card and no way of knowing why or what to do That’s why I’m making the complaint so doesn’t happen to anyone else Your staff member had no sympathy with my valid complaint she had cold attitude I just wanted to make you aware of this

• 
  g (@Reaver) reported 4 minutes ago

  @BarclaysUK why am I seeing someone else’s accounts when I log in??? … very concerning

• 
  Liz Marshall 🌈 (@The_LizMarshall) reported 9 minutes ago

  @BarclaysUK Hi, because we don't have a bank locally now would it be okay if I took someone else's bank card to the nearest branch, along with a cheque, for it to be put into their account to save them the journey? Thanks in advance for your help

• 
  Terence McGuire (@Terencem2) reported 14 minutes ago

  @AppleUK_ and @Barclaysuk - As a premier banking customer I get apple TV a benefit. It stopped working. You sign up via the Backays App. I get the error code MR014. I reinstalled app - still get this response. Speaking to both support teams you blame each other. Please sort it.

• 
  Aidan Graham (@AidLadd) reported 19 minutes ago

  @Wibblewobbleyum @BarclaysUK @Barclays Don’t help him guys he’s a homophobe homophobehomophobehomophobe

• 
  David Frier-Murillo (@dfriermurillo) reported 23 minutes ago

  @BarclaysUK I paid £149 to Currys plc by mistake last year and I want my money back. What should I do? I need your help and support.

• 
  Jimbalimbodimbo (@jimbalimbodimbo) reported 28 minutes ago

  @BarclaysUK I am overseas and need help with my card urgently. I am unable to call Barclays. Some transactions have been made on my card which I need cleared from Barclays - it’s pending. Please help. I’ve tried live chat, calling & nothing is working.

• 
  Muhammad Rohail (@m_rohail16) reported 30 minutes ago

  @BarclaysUK Been a Barclays customer ever since I came to London but now a payment of over £10,000 is stuck somewhere between the sender bank and Barclays for OVER A MONTH now and Barclays cannot give me any written evidence??? Are you SERIOUS?!

• 
  Ann-Marie Thérèse Hopkins 🇺🇦 (@Spurschic47) reported 31 minutes ago

  If you bank with @BarclaysUK then I suggest like me you consider moving your money somewhere else. I’ve been trying to get a problem sorted out now for nearly three days and guess what? Not resolved yet

• 
  Zoe Harrison (@zcherrybaby) reported 32 minutes ago

  @BarclaysUK disappointed that you have removed my overdraft after being a customer for over 30 years, I very rarely use it, I know you sent me a letter but I don’t think your actions are justified in reducing it to £0