Barclays status: access issues and outage reports

Problems in the last 24 hours in Southend-on-Sea, England

The chart below shows the number of Barclays reports we have received in the last 24 hours from users in Southend-on-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Barclays Issues Reports Near Southend-on-Sea, England

Latest outage, problems and issue reports in Southend-on-Sea and nearby locations:

• 
  Martin Youldon (@martin_youldon) reported 11 minutes ago from Southend-on-Sea, England

  @BarclaysUK I have issues with my debit card again & again there is no one to speak to as your chat is automated. This is 3rd attempt at getting this resolved! The customer service is extremely poor

• 
  Martin Youldon (@martin_youldon) reported 19 minutes ago from Southend-on-Sea, England

  @BarclaysUK trying to find out where my new card is, can’t report it lost on the app, can’t get through in the phones. Poor service

• 
  Martin Youldon (@martin_youldon) reported 39 minutes ago from Southend-on-Sea, England

  @BarclaysUK Trying to speak to someone in your customer service team, tells me to go to app, go to the app just sends me to the main menu

• 
  Martin Youldon (@martin_youldon) reported 43 minutes ago from Southend-on-Sea, England

  @BarclaysUK now on customer service line & saying 40 min wait to be answered. This is appalling

Barclays Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Cybrix Solution (@cybrixHQ) reported 53 seconds ago

  @BlondeTalksSkin @BarclaysUK PINsentry access may depend on your account setup or security method. Check whether your app offers another verification option, or contact Barclays through its official support channel to have your login method reviewed. Let me know if you need further assistance.

• 
  lady speaker of inconvenient truths (@Ladyspeakerzoe) reported 3 minutes ago

  @BarclaysUK dear Barclays, firstly I want to say I’m grateful for my mortgage I have with you. As my mortgage wasn’t straightforward at all and you approved it so thank you so I want to thank you for that. However I want to make a complaint about your member of staffs rather odd attitude with me over the phone today when I phoned customer services Firstly my card was frozen by yourselves totally out the blue for NO reason I just made a eBay transaction of £100 and I often shop at eBay. Now the customer service woman said Barclays had frozen my card because you detected fraud on my card. I confirmed with her there was no fraud all purchases were mine. I said to her that Barclays should notify their customers when cancel / freeze cards. She said yes we have texted you. I said no you haven’t but she kept disagreeing with me saying they had. THEY HADNT neither had they sent me any email notifying me of you freezing my card I was totally unaware of you doing this and why Now only through phoning up cust services did I find out you had frozen my card due to you suspecting fraud Now I said to the lady that’s fine you being secure for your customers. But I said it’s not good when customers are not notified. She was not sympathetic to my complaint and she had a abrupt manner and tone I wasn’t keen on her attitude Secondly if I was a mentally disabled person or elderly person and didn’t think to phone you or didn’t know how to get your phone number And I was out of my house no internet to get your number off Google Then I would have been stranded without use of my card and no way of knowing why or what to do That’s why I’m making the complaint so doesn’t happen to anyone else Your staff member had no sympathy with my valid complaint she had cold attitude I just wanted to make you aware of this

• 
  Steve (@Wakey1234) reported 3 minutes ago

  @BarclaysUK Your service is the worst I have ever seen in my lifetime. Your advisors talk but don't do anything. Do any of your systems actually work. You are a disgrace to the Banking Industry and Humanity. I hope you go under. Hang your head in shame.

• 
  Izzy Wildheart . Artist ☮️ (@Izzywildheart) reported 5 minutes ago

  @BarclaysUK @HomeOfCricket Since you say your closing down online banking and any banks near us are closed down what does one do if they haven’t got a smart phone?

• 
  🌸 EMMA 🌸 (@EmmaaAsh) reported 5 minutes ago

  @BarclaysUK Is there currently an issue with making credit card payments via the app? Keep getting message “payment failed”.

• 
  Ian French (@ianfrench13) reported 10 minutes ago

  @Barclays @BarclaysUK "We are working to improve our telephone banking systems" - Barclays Telephone banking automated voice. I never see it improve. It only ever gets worse. This has been the case for the past 25 years.

• 
  Anth3891 (@Anth_83) reported 12 minutes ago

  @EmmaLewell It's hard to believe the poor quality service @BarclaysUK is permitted to get away with, despite the profits that I think @IanLaveryMP recently drew attention to. I couldn't get the ATM to work but, hilariously, its Shields branch isn't staffed on a Saturday!

• 
  Stephen gray (@Grays85) reported 13 minutes ago

  @BarclaysUK how do you get help with accounts?

• 
  Marc A. Young (@MarcAYoung) reported 14 minutes ago

  Hello @BarclaysUK your new app update sucks. You can no longer see what your balance was after each transaction. You make it almost impossible for customers to send feedback, so sending a message here.

• 
  Edward Boggis (@BoggisEdward) reported 18 minutes ago

  Not sure why @BarclaysUKHelp @BarclaysUK removed my phone number from their system so now I cannot access my online account which I've done for the last 4 years or more ....has this happened to anyone else?