Barclays status: access issues and outage reports

Problems in the last 24 hours in Roydon, England

The chart below shows the number of Barclays reports we have received in the last 24 hours from users in Roydon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Barclays Issues Reports Near Roydon, England

Latest outage, problems and issue reports in Roydon and nearby locations:

• 
  Laura Cook (@LauraVCook1980) reported 4 minutes ago from Hatfield, England

  @BarclaysUK - worst customer service in the world. I now risk buyers withdrawing from house sale because waiting on you to do one simple task. Fed up of waiting on hold 40 plus minutes each time I call to chase you. A task you should’ve done 20 years ago!

• 
  Adam Cannon (@adam_cannon) reported 15 minutes ago from Barnet, England

  Eventually answered after 1hr 17 mins on hold. Then received a further call at 2020’ rang once and u left a message. Immediately tried to return the call as requested but the office was closed!!! This is impossible @BarclaysUK

• 
  Adam Cannon (@adam_cannon) reported 48 minutes ago from Barnet, England

  And now 50 mins. I don’t get how @BarclaysUK call this a customer service team or service when no one answers, you are left on hold interminably and there is no time expectation management. At the beginning of the call, the message said the wait was 5/10 mins …

• 
  Mike Sparling (@michaelsparling) reported 51 minutes ago from Hatfield, England

  It’s completely bonkers that you’re increasing the Blue ‘Rewards’ fee to £5 which is the same amount as the reward! I mean what’s the point? Couldn’t make it up. It’s more of a slap in the face. Been your customer for 22 years!! @Barclays @BarclaysUK @BarclaysUKHelp

Barclays Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Robert KELLY (@RobertK66429609) reported 38 seconds ago

  @BarclaysUK can you please confirm when I can speak to a human on the app chat? It has been down for weeks and I need to close a fixed savings accunt that you automaticaly set up without my authorisation at the maturity i of a previous fixed term savings account.

• 
  lady speaker of inconvenient truths (@Ladyspeakerzoe) reported 5 minutes ago

  @BarclaysUK dear Barclays, firstly I want to say I’m grateful for my mortgage I have with you. As my mortgage wasn’t straightforward at all and you approved it so thank you so I want to thank you for that. However I want to make a complaint about your member of staffs rather odd attitude with me over the phone today when I phoned customer services Firstly my card was frozen by yourselves totally out the blue for NO reason I just made a eBay transaction of £100 and I often shop at eBay. Now the customer service woman said Barclays had frozen my card because you detected fraud on my card. I confirmed with her there was no fraud all purchases were mine. I said to her that Barclays should notify their customers when cancel / freeze cards. She said yes we have texted you. I said no you haven’t but she kept disagreeing with me saying they had. THEY HADNT neither had they sent me any email notifying me of you freezing my card I was totally unaware of you doing this and why Now only through phoning up cust services did I find out you had frozen my card due to you suspecting fraud Now I said to the lady that’s fine you being secure for your customers. But I said it’s not good when customers are not notified. She was not sympathetic to my complaint and she had a abrupt manner and tone I wasn’t keen on her attitude Secondly if I was a mentally disabled person or elderly person and didn’t think to phone you or didn’t know how to get your phone number And I was out of my house no internet to get your number off Google Then I would have been stranded without use of my card and no way of knowing why or what to do That’s why I’m making the complaint so doesn’t happen to anyone else Your staff member had no sympathy with my valid complaint she had cold attitude I just wanted to make you aware of this

• 
  cyma naseem (@cymanaseem) reported 5 minutes ago

  @Barclays what’s Going on with your app chat service, it’s frustrating. What’s the point if one cannot use it when needed.@BarclaysUKHelp @BarclaysUK

• 
  Mike Turnpenny (@niyamawellbeing) reported 7 minutes ago

  @BarclaysUK my card has stopped working abroad (first time in 11 years…). Can’t speak with an advisor on the help. Please help. Thanks.

• 
  Andrhu (@ALivMusico) reported 8 minutes ago

  @BarclaysUK is the app having issues, getting the square of doom with the waiting counter going round when trying to check My card details.

• 
  Andy ▶️/HanSolosTV (@HanSolosTV) reported 10 minutes ago

  @BarclaysUK I'm unable to see my barclaycard on the app, are you aware of any issues?

• 
  🌸 EMMA 🌸 (@EmmaaAsh) reported 11 minutes ago

  @BarclaysUK Is there currently an issue with making credit card payments via the app? Keep getting message “payment failed”.

• 
  aheadless (@aheadless) reported 13 minutes ago

  Great offer for £200 to switch to @BarclaysUK ... but having been a loyal customer for over 15 years, reckon I am due a cut. Doesn't seem fair I can't get this £200 @BarclaysUKHelp ?

• 
  Ben Pay (@bpay12) reported 13 minutes ago

  @BarclaysUK I need to make sure a standing order is cancelled that might come out tomorrow but can’t talk to anyone online or on the phone . Help?!

• 
  Andrew Kinsella (@AndrewK25456644) reported 15 minutes ago

  @BarclaysUK why is Barclays customer service so appalling