BT (British Telecom) outages and service status in Keswick, England

Problems in the last 24 hours in Keswick, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Keswick, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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BT (British Telecom) Issues Reports Near Keswick, England

Latest outage, problems and issue reports in Keswick and nearby locations:

• 
  Daniel VTW (@danvstheworld) reported 56 minutes ago from Keswick, England

  @bt_uk I've tried speaking to two people on the chat now as I can never get through on the phone. Both have said there's no record of me closing the account so I'm being charged an insane termination fee AND my old housemates had to pay to be reconnected.

• 
  Old_Crusty (@Old__Crusty) reported 59 minutes ago from Ireby, England

  @bt_uk if your imap server doesn’t support password authentication, how do I change it on iPad please?

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Simon Conway-Smith (@SConwaySmith) reported 5 minutes ago

  If @bt_uk/@WeAreOpenreach want to survive, they need their current customer service systems consigning to the scrap heap. They are simply unfit for purpose. Took OVER 1 HOUR to raise a service request online to repair a vandalized external fibre connection, it should have taken 5 minutes, then the wrong address was assigned to the case and an engineer 85 miles away called to say he'd be there in a few minutes 🥴 Give me strength!

• 
  Brian McBride (@brian_mcbride1) reported 10 minutes ago

  @bt_uk @simboman Hey @bt_uk Spoke to BT 'Guide' this morning & said I wanted to log complaint about this account info being available. Rec'd email confirming that at 09:46 & at 09:48 another email to say complaint closed. Does this require escalating to Allison Kirkby's office to be resolved?

• 
  CG2009 🦓🦓 (@CatherineG2009) reported 12 minutes ago

  @btbusinesscare Not helpful really. Any business needing help has to wait for Tuesday. Absolutely useless service. Currently experiencing THIRD week this year of broken service. Bank holiday should be my busiest time, but I’ve had to close. 0/10.

• 
  Future Tech (@neural_theory) reported 12 minutes ago

  @duncsand @bt_uk Being able to find a contact number for a business is more than you get from most companies. Goes to show though, very few understand or care about customer service these days

• 
  Lisa & Millie (@LisaHewitt67) reported 14 minutes ago

  @bt_uk you don’t make it easy to be contacted and discuss an issue

• 
  natasha (@Miss_Tasha_26) reported 15 minutes ago

  @bt_uk I need help and you are telling me to use my app which the issue I’m having as the login isn’t working. I do not have time to call so unless I get help on here I will be cancelling my direct debit with you

• 
  Tommy (@leopardtommy) reported 20 minutes ago

  @bt_uk hi BT, I’m still awaiting a response re: my complaint. This is nearly two weeks on and you’ve done roughly NOTHING to connect me to your network.

• 
  Darren Lewis (@Darren_Lewis1) reported 21 minutes ago

  @bt_uk typical BT broadband neglecting loyal customers - renewal prices for a customer of 6 years - charging WAY MORE than the market rate and WAY MORE than if I was a new BT customer. Shame on you, I thought those days of not caring about your long standing customers was over.

• 
  joanne taylor (@Joannetay1808) reported 21 minutes ago

  @bt_uk my youview box has broken - power light not on

• 
  julian hines-dedman (@dedmans) reported 22 minutes ago

  @adarkelimited @bt_uk It takes days to speak to someone in a far away country then you discover they have made two other accounts in your misspelt name and then decide in the ether that you broken those contracts and swipe £460 from your bank account!!