BT (British Telecom)

BT (British Telecom) Outage Report in Galashiels, The Scottish Borders, Scotland

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Galashiels, Scotland

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Galashiels and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Galashiels, The Scottish Borders, Scotland 12/14/2025 02:30

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports Near Galashiels, Scotland

Latest outage, problems and issue reports in Galashiels and nearby locations:

  • The_Fleece1 The Fleece Bar & Kitchen (@The_Fleece1) reported from Selkirk, Scotland

    @BTBusiness we were promised that there would be no charge for BTsport until end of April. Today almost £500 came out by direct debit after being told not to cancel it, you would amend accordingly! No phone calls being accepted by you! Thanks for your support BT!

  • MarkJohnston71 Mark Johnston (@MarkJohnston71) reported from Gordon, Scotland

    @bt_uk 25mins of being on hold x 3 departments and you still can’t sort out a home tech visit because your computer says “no”. Definitely not customer focused, too wrapped up in your own unfit processes

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • jassboyuk JayLondon (@jassboyuk) reported

    @bt_uk called to cancel part of my business package and told I have to sign a new 36mth deal to retain my business number plus pay £250 to cancel part of the package. Have been a customer for 30yrs. Once contact ends, I'll find another supplier. Rubbish service!

  • JasonAshton84 Jason Ashton (@JasonAshton84) reported

    @bt_uk I had an engineer scheduled to arrive today between 0800-1300 which I’ve just found out isn’t happening. Nobody decided to call or email me to let me know but instead updated the BT app (which also didn’t give me any sort of notification.) Awful service.

  • kudizemedia Dylan Jones (@kudizemedia) reported

    @btbusinesscare Well I would DM you but it appears that I’m unable to to send anything to you. Formal complaint ref is IMP-107429764. I emailed the person who was supposedly dealing with it on Monday and they haven’t even bothered responding.

  • Gerald16369976 Gerald (@Gerald16369976) reported

    @bt_uk Very poor response, I Have halo already. Standard fobbing off to a customer of 25 years

  • UncleZebulon SiBr (@UncleZebulon) reported

    @bt_uk My password is reset, so I no longer need help. Perhaps you should look into why it is possible to log into an account with two different passwords? It suggests to me that your website is not in any way secure.

  • IamaDeliveryMan Mike (@IamaDeliveryMan) reported

    @bt_uk wow again. How long should I normally expect to wait for a complaint to be acknowledged? Do you just keep closing complaints by email so as to meet targets rather than help customers. Why is it impossible to get any reasonable answers?

  • Edelharris Edel Harris OBE FRSA (@Edelharris) reported

    Is @bt_uk the worst company for customer service? Cut off my elderly parents-in-law phone, Wi-fi etc with no warning (this is the 2nd time) citing non payment of £12 when they have a DD. Old people who rely on their phone and Wi-fi totally to prevent loneliness & isolation 😡

  • JasonAshton84 Jason Ashton (@JasonAshton84) reported

    @bt_uk An upgrade to an existing service. I have attempted to raise my concerns with someone via live chat on your website but Im being told I now need to call up the installation team to rectify this. Even though it’s not my fault. Oh an a paltry offer of £25 for a wasted day.

  • JaneC1000 Jane Clarke (@JaneC1000) reported

    @mich250385 @MarcAllera @bt_uk I also didn’t leave, was cancelled by BT & now they are taking forever to reconnect. I can’t even order broadband! I was promised all would be done by the 10th and have that in an email but now it’s the 14th. No credible information. I bet a new customer would get services sooner

  • infamousgrouser Noeleen Macnamara (@infamousgrouser) reported

    @bt_uk Now in twentieth day without Internet and phone line. #BT promise to ring us on Monday evening (that will be after 23 days without a service). What exactly is going on here and why are they allowed to treat us like this? @Ofcom