BT (British Telecom)

BT (British Telecom) Outage Report in Galashiels, The Scottish Borders, Scotland

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Galashiels, Scotland

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Galashiels and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Galashiels, The Scottish Borders, Scotland 02/16/2026 14:40

February 16: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (6%)

    E-mail (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Galashiels, Scotland

Latest outage, problems and issue reports in Galashiels and nearby locations:

  • The_Fleece1 The Fleece Bar & Kitchen (@The_Fleece1) reported from Selkirk, Scotland

    @BTBusiness we were promised that there would be no charge for BTsport until end of April. Today almost £500 came out by direct debit after being told not to cancel it, you would amend accordingly! No phone calls being accepted by you! Thanks for your support BT!

  • MarkJohnston71 Mark Johnston (@MarkJohnston71) reported from Gordon, Scotland

    @bt_uk 25mins of being on hold x 3 departments and you still can’t sort out a home tech visit because your computer says “no”. Definitely not customer focused, too wrapped up in your own unfit processes

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • VILEGOAT1 VILEGOAT (@VILEGOAT1) reported

    @btbusinesscare I had a line damaged. Someone came out the next day to do a temp repair and said a Perm fix would happen soon. The line got damaged again as they were left on the road side. I rang up on Saturday and was told a team would do repairs Tuesday. No show. Then told today. No show.

  • Phil_Sandford Phil Sandford  🇺🇦 (@Phil_Sandford) reported

    @bt_uk Have called 0800 800150 and spoken to a human thanks. There is a Service Outage in my area (your checking website says it’s all fine) impacting ALL providers of Finre Broadband, and allegedly you’ll now be doing something to fix it.

  • jane1ellis Jane Ellis-Brush (@jane1ellis) reported

    @bt_uk can you please explain how you can take down my broadband service for 6 days - without notification, offering me no alternative solution. My neighbours in my building are with BT and their service is fine. Totally unacceptable

  • RobSpring01 RobRoy💙🥩 (@RobSpring01) reported

    @bt_uk "Need help?" You wont find it here

  • Dalzells Dalzells Appliances (@Dalzells) reported

    @btbusinesscare Have a fairly serious issue with BT One Phone Hardware Credit 'vanishing' which your team can't or won't explain. Need to escalate, how? Only have email contact for them. Something very wrong... Admin or something else at your end.

  • tjcwilk Toby (@tjcwilk) reported

    @bt_uk internet been down for >4 hours. Reported fault says it’s ‘slow internet’ but there’s nothing at all. ETA for fix?

  • PaulOxford19741 Paul@Oxford1974 (@PaulOxford19741) reported

    @bt_uk I know what the tech team member said okay? And my phone line is not affecting the broadband 🙄 A BT engineer came out to my home, he checked the phone line, broadband connection and the router. The slow download speed was caused by a faulty router. The new one is even slower

  • VILEGOAT1 VILEGOAT (@VILEGOAT1) reported

    @btbusinesscare What are you contact details I don't use twitter much I'm just running out of options due to poor service

  • alanrew Alan Rew (@alanrew) reported

    @RobTemple101 @bt_uk IIRC BT lost a lot of experienced engineers when they changed their contracts a couple of years ago. FWIW, if it's just for Internet access, other providers give much better service even though they use the same infrastructure. I use @zeninternet & recommend them.

  • NickBedson1 Nick Bedson (@NickBedson1) reported

    @bt_uk I doubt @bt_uk would charge me after this terrible service.