BT (British Telecom)

BT (British Telecom) Outage Report in Galashiels, The Scottish Borders, Scotland

Problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Galashiels, Scotland

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Galashiels and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Galashiels, The Scottish Borders, Scotland 11/26/2025 10:15

November 26: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Galashiels, Scotland

Latest outage, problems and issue reports in Galashiels and nearby locations:

  • MarkJohnston71 Mark Johnston (@MarkJohnston71) reported from Gordon, Scotland

    @bt_uk 25mins of being on hold x 3 departments and you still can’t sort out a home tech visit because your computer says “no”. Definitely not customer focused, too wrapped up in your own unfit processes

  • The_Fleece1 The Fleece Bar & Kitchen (@The_Fleece1) reported from Selkirk, Scotland

    @BTBusiness we were promised that there would be no charge for BTsport until end of April. Today almost £500 came out by direct debit after being told not to cancel it, you would amend accordingly! No phone calls being accepted by you! Thanks for your support BT!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • BOOchanUK YOKOBOO (@BOOchanUK) reported

    @bt_uk what is the quickest way to speak someone on the phone? So many options and takes long time. We are moving so need to cancel my BT broadband but want to use BT again in the new flat. Can you read a PM from me please?

  • mikeslate21 Michael Slate (@mikeslate21) reported

    @bt_uk I'm homeless and I'm using the BT Open WiFi. And every time I've tried connecting today it's says no Internet access. Not even asking for my login details. ME8 9PN. Ive connected else were. But this is where I stay. Can you help? Thank you.

  • MASTERGAMEZ5 MASTERGAMEZ (@MASTERGAMEZ5) reported

    @bt_uk your customer service is **** we made a booking for someone to come out and we waited and no one turn up just to be told that it had not been written down you have my box as the standard when its the 4k version

  • JxshuaRoberts josh roberts (@JxshuaRoberts) reported

    .@bt_uk apparently you have no complaints department and also staff who offer no apology when an errors made. 3 mistakes in as many months- don’t use them!

  • mawiltshire Marysia Chance (@mawiltshire) reported

    @bt_uk a week into a fault 4 engineers visits and daily calls to CS to repeatedly explain the same thing; still no broadband. Complaint logged = utterly pointless as you do NOTHING. When do i get my money back for a truly shocking service and get my broadband actually working?

  • Phoenixcollecti Chrissie (@Phoenixcollecti) reported

    Absolutely outraged at the customer service from @bt_uk disgusting how it can take over a month for complaint still to be going on and still not sort 😬

  • graham641 GRVY Graham6 (@graham641) reported

    @Bubbles_A4PD @bt_uk Doesn't surprise me about BT these days, a mate of mine had a lot of issues with their TV and Broadband. He ended up taking the matter up with the Communications Ombudsman and got all his money back. It's a shame BT are like this these days, my dad used to work for them.

  • theOz1907 Richard Horrocks (@theOz1907) reported

    @bt_uk Just advice on how to fix the issue please?

  • PbjPius PBJPius (@PbjPius) reported

    @Ofcom it is very difficult to cancel @btsport on their website. Deliberately so.. Are you comfortable that consumers are getting a fair deal? #BREAKING #rugby #PremierLeague

  • Bubbles_A4PD 𝓥𝓝𝓧 𝓑𝓾𝓫𝓫𝓵𝓮𝓼 🎨 A4 Papercut Designs (@Bubbles_A4PD) reported

    @bt_uk I have messaged the number and got a response saying the landline is okay and they sent me a booklet which is useless because those steps are always things we do when issues arise. So all that's left is your call centres based in India, don't get me started on their attitudes.