BT (British Telecom)

BT (British Telecom) Outage Report in Galashiels, The Scottish Borders, Scotland

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Galashiels, Scotland

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Galashiels and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Galashiels, The Scottish Borders, Scotland 01/20/2026 00:25

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (7%)

    E-mail (7%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports Near Galashiels, Scotland

Latest outage, problems and issue reports in Galashiels and nearby locations:

  • MarkJohnston71 Mark Johnston (@MarkJohnston71) reported from Gordon, Scotland

    @bt_uk 25mins of being on hold x 3 departments and you still can’t sort out a home tech visit because your computer says “no”. Definitely not customer focused, too wrapped up in your own unfit processes

  • The_Fleece1 The Fleece Bar & Kitchen (@The_Fleece1) reported from Selkirk, Scotland

    @BTBusiness we were promised that there would be no charge for BTsport until end of April. Today almost £500 came out by direct debit after being told not to cancel it, you would amend accordingly! No phone calls being accepted by you! Thanks for your support BT!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • DaveThePepper Dave Pepper (@DaveThePepper) reported

    @eddiemcgarrigle @bt_uk Do you know what the actual issue was last time?

  • ZacRace Zac (@ZacRace) reported

    @bt_uk I need to make amendments to my bill. It's costing me far too much money, could you help with this at all?

  • 22Lynsey Lynsey Ellis (@22Lynsey) reported

    @bt_uk my parents have had 3 prices from 3 calls on contract renewal with a lot of confusion. @NOW will provide the same product for the half the price. Why is it so difficult to provide clear information? Awful service from a supposed top brand. Poor show.

  • hardyrj Ryan Hardy (@hardyrj) reported

    @bt_uk just received a bill of around £200 for my Nan “ending her broadband contract early”, this is because she has passed away. Please advise on how we can fix this and any further information you require. Thanks

  • MrLanMan Lance Manasse (@MrLanMan) reported

    I ask for a complaint to be logged, as I was misled. Had I known been told risk was there, I'd have gone a diff route. Later that in the call, I'm told by @BTCare agent she's closed the complaint!🤬🤬 How do you take a complaint, then just close it yourself! Pointless complaint!

  • JoannaRayson Joanna Rayson (@JoannaRayson) reported

    @bt_uk No! Both my lines are down, no broadband and apparently nobody can help

  • christophercmc2 Chris currie (@christophercmc2) reported

    @bt_uk After being on live chat for 30 mins you accept there is problem but I have to call but faults BT can’t do it, half hour and still waiting

  • BeardedTickler BeardedTickler (@BeardedTickler) reported

    @bt_uk Nothing but issues this last year... what is going on!?

  • fragger224 Chris J (@fragger224) reported

    @bt_uk so the solution is borderline useless for me then? Can you let me know what the issue is for me and an ETA on when it'll be repaired?

  • MrLanMan Lance Manasse (@MrLanMan) reported

    @BTCare agent (unhelpfully) advises I can cancel entirely. This is of course unhelpful, as cancelling means NO internet @OpenreachHelp!!