BT (British Telecom)

BT (British Telecom) Outage Report in Galashiels, The Scottish Borders, Scotland

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Galashiels, Scotland

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Galashiels and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Galashiels, The Scottish Borders, Scotland 01/20/2026 12:55

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. E-mail (7%)

    E-mail (7%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports Near Galashiels, Scotland

Latest outage, problems and issue reports in Galashiels and nearby locations:

  • The_Fleece1 The Fleece Bar & Kitchen (@The_Fleece1) reported from Selkirk, Scotland

    @BTBusiness we were promised that there would be no charge for BTsport until end of April. Today almost £500 came out by direct debit after being told not to cancel it, you would amend accordingly! No phone calls being accepted by you! Thanks for your support BT!

  • MarkJohnston71 Mark Johnston (@MarkJohnston71) reported from Gordon, Scotland

    @bt_uk 25mins of being on hold x 3 departments and you still can’t sort out a home tech visit because your computer says “no”. Definitely not customer focused, too wrapped up in your own unfit processes

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • AgiBergman Agnes Bergman (@AgiBergman) reported

    @nivelan @bt_uk We’ve had a bad experience with them. They “slammed” our phone line, in essence they stole the line from Orange after a marketing call and it took us 2 months to get working internet in the property again. Thank you for the reply though.

  • andreibel7 Pineapple kid (@andreibel7) reported

    @bt_uk I only have a problem with buffering

  • LordEquity Lord of Equity (@LordEquity) reported

    Hmmm signed up to @bt_uk broadband. Router due on Monday . Just checked online to make sure no problems and order has been cancelled. No explanation. Now ~30 minutes on the phone. Not a great start

  • nivelan nivelan (@nivelan) reported

    @AgiBergman @bt_uk Oh wow that's awful. I'm with them currently but swapping to Vodafone soon as they offer fibre to the premises the cheapest. No experience with Vodafone yet though.

  • anngran20144267 Ann Grant (@anngran20144267) reported

    @priuspaterson @bt_uk Mine down also for last couple of hours

  • ag9220 ag92_ (@ag9220) reported

    @bt_uk 5 hours trying to get through to ANYONE on your helpline?! Is this for real? Horrendous customer service!

  • Dan78notts Djs (@Dan78notts) reported

    @bt_uk That’s really poor, her medical emergency alarm won’t work without the phone line

  • paulstpancras PaulStPancras ⌛#NHS #COP26 #Rejoin #NoHS2 🇪🇺 ©™ (@paulstpancras) reported

    @AgiBergman @AnyVan @bt_uk Call your local Councillor. Your local authority might be able to help.

  • Shortie_1475 F Robinson (@Shortie_1475) reported

    @bt_uk Good Afternoon I have logged a fault on Monday I have no phone or Internet. I was sent a BT mini hub which always needs charging and its slow. I tracked the fault and stated it should be fixed By 17.12.2020 today is now 19.12. 2020 and still with out Broadband & landline.

  • nivelan nivelan (@nivelan) reported

    @AgiBergman @bt_uk Zen are good but very expensive. I'd recommend TalkTalk. They've just opened a new call centre in Salford too, where they're headquartered. Plusnet are part of the BT Group so I'd treat that with a pinch of salt. Maybe CityFibre have connected your new home to Fibre?