BT (British Telecom)

BT (British Telecom) Outage Report in Galashiels, The Scottish Borders, Scotland

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Galashiels, Scotland

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Galashiels and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Galashiels, The Scottish Borders, Scotland 03/19/2026 18:30

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (6%)

    Phone (6%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports Near Galashiels, Scotland

Latest outage, problems and issue reports in Galashiels and nearby locations:

  • MarkJohnston71 Mark Johnston (@MarkJohnston71) reported from Gordon, Scotland

    @bt_uk 25mins of being on hold x 3 departments and you still can’t sort out a home tech visit because your computer says “no”. Definitely not customer focused, too wrapped up in your own unfit processes

  • The_Fleece1 The Fleece Bar & Kitchen (@The_Fleece1) reported from Selkirk, Scotland

    @BTBusiness we were promised that there would be no charge for BTsport until end of April. Today almost £500 came out by direct debit after being told not to cancel it, you would amend accordingly! No phone calls being accepted by you! Thanks for your support BT!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • JxshuaRoberts josh roberts (@JxshuaRoberts) reported

    .@bt_uk apparently you have no complaints department and also staff who offer no apology when an errors made. 3 mistakes in as many months- don’t use them!

  • misakimi82 misakimi82 (@misakimi82) reported

    @bt_uk Absolutely AWFUL service! I've never been so appalled by a company in my life. ELEVEN people I've spoken to now and none of them had any customer care skills. Yes we need to be nice in these times but you still need to care about your customers.

  • KatyElleBlake Katy Markham (@KatyElleBlake) reported

    @bt_uk Thanks. That says no issues; and has since it started. Is it possible that the hub is broken? Could we get a new one, if so?

  • graham641 GRVY Graham6 (@graham641) reported

    @Bubbles_A4PD @bt_uk Doesn't surprise me about BT these days, a mate of mine had a lot of issues with their TV and Broadband. He ended up taking the matter up with the Communications Ombudsman and got all his money back. It's a shame BT are like this these days, my dad used to work for them.

  • clairelauderMUA Claire Lauder (@clairelauderMUA) reported

    Here I am less than 6 months later moaning about @bt_uk @OpenreachHelp @WeAreOpenreach due to a line down in the area which happened on 8th May we will have no broadband until the 21st May! #greatserviceasalways #btsuck #sodoopenreach

  • mawiltshire Marysia Chance (@mawiltshire) reported

    @bt_uk a week into a fault 4 engineers visits and daily calls to CS to repeatedly explain the same thing; still no broadband. Complaint logged = utterly pointless as you do NOTHING. When do i get my money back for a truly shocking service and get my broadband actually working?

  • femaledec Cheyvonne Bower (@femaledec) reported from Croft, England

    My anxiety is being tested by @bt_uk. Engineer failed to show yesterday and so no broadband today. 3 phone calls on hold for half an hour before being cut off. My heating, cat flap and printers are all flashing and nobody wants to help.

  • WedgwoodSimon Simon wedgwood (@WedgwoodSimon) reported

    @btbusinesscare So far this morning 2 further clients said they tried to call us. Cloud express not working. Both clients have gone to another salon who could take the calls. 😡

  • mawiltshire Marysia Chance (@mawiltshire) reported

    @sam_shepherd @bt_uk feel your pain - took them 2 weeks to get us connected in our new home. it lasted 2 weeks and been down for the last 10 days. I have to call everyday and spend at least 30 mins repeating the same thing to someone who can't help. Been hung up on soooo many times. Good luck!

  • Lynn50381280 Lynn (@Lynn50381280) reported

    @bt_uk Hello, my broadband has broken for 5 weeks. And BT staff should contact me yesterday to tell me Openreach team fixing process. Today, my broadband still cannot being use.