BT (British Telecom)

BT (British Telecom) Outage Report in Galashiels, The Scottish Borders, Scotland

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Galashiels, Scotland

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Galashiels and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Galashiels, The Scottish Borders, Scotland 12/16/2025 05:55

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports Near Galashiels, Scotland

Latest outage, problems and issue reports in Galashiels and nearby locations:

  • The_Fleece1 The Fleece Bar & Kitchen (@The_Fleece1) reported from Selkirk, Scotland

    @BTBusiness we were promised that there would be no charge for BTsport until end of April. Today almost £500 came out by direct debit after being told not to cancel it, you would amend accordingly! No phone calls being accepted by you! Thanks for your support BT!

  • MarkJohnston71 Mark Johnston (@MarkJohnston71) reported from Gordon, Scotland

    @bt_uk 25mins of being on hold x 3 departments and you still can’t sort out a home tech visit because your computer says “no”. Definitely not customer focused, too wrapped up in your own unfit processes

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • artemis0801 artemis #FBPE Pro Scottish Independence #Woman 🇺 (@artemis0801) reported

    @takonaguy @bt_uk Ours has been slow since yesterday. Not that it's ever very fast but still.

  • Kris08860201 Kris (@Kris08860201) reported

    @bt_uk Broadband issues still not fixed, sorry Aideen how do I sent a personal message from here. I am new tweet user thx you

  • HayleyDoot Hayley (@HayleyDoot) reported

    @bt_uk A little bit of notice would’ve been nice. I understand I got an email on 24th April but this was only to say my bill was ready (bill never usually changes so didn’t check) an email to inform customers would’ve been nice

  • NikKatushkin Katushkin (@NikKatushkin) reported

    Another day, another call to @bt_uk - I feel like I’ve spoken to them every other week for the last six months and every time there’s another issue. Account management has been horrendous and no mention of compensation.

  • hannahcaress Han-han (@hannahcaress) reported

    @bt_uk I’ve been going around in circles. Say hello to your colleagues Kevin and Andy. They couldn’t help so referred me to your “executive team” who are useless.

  • Artful77 Samantha Foster (@Artful77) reported

    Hi @bt_uk is the broadband is down in the TN area and if so how long do you think it will take to be fixed?

  • martinsearle4 martin searle (@martinsearle4) reported

    @bt_uk My mother on law is 92 and depends on her bt landline. Today it has developed a fault, no dialing tone, ringing but no connection on answer. Who can she contact as a vulnerable customer please. Automated services are no help.

  • takonaguy Lewis Warren (@takonaguy) reported

    Another day without wifi or any communication as to why from @bt_uk Poor service throughout.

  • JeniWren Jeni Harney (@JeniWren) reported

    @bt_uk At 4am every morning I get a big lag spike lasting about 5 or 10 mins. When this happens my ping jumps to 1000 when it’s usually around 85. I don’t want to raise a support ticket because it’s very difficult to describe the issue to support

  • allaboutandrew2 Andrew Gillingwater (@allaboutandrew2) reported

    @bt_uk Internet is back but this was not an isolated problem but one affecting the whole AL1 region. If you had admitted this when I called it would have saved me a load of hassle, booking an engineer I didn’t need etc