BT (British Telecom)

BT (British Telecom) Outage Report in Galashiels, The Scottish Borders, Scotland

Some problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Galashiels, Scotland

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Galashiels and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Galashiels, The Scottish Borders, Scotland 01/12/2026 05:10

January 12: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Galashiels, Scotland

Latest outage, problems and issue reports in Galashiels and nearby locations:

  • The_Fleece1 The Fleece Bar & Kitchen (@The_Fleece1) reported from Selkirk, Scotland

    @BTBusiness we were promised that there would be no charge for BTsport until end of April. Today almost £500 came out by direct debit after being told not to cancel it, you would amend accordingly! No phone calls being accepted by you! Thanks for your support BT!

  • MarkJohnston71 Mark Johnston (@MarkJohnston71) reported from Gordon, Scotland

    @bt_uk 25mins of being on hold x 3 departments and you still can’t sort out a home tech visit because your computer says “no”. Definitely not customer focused, too wrapped up in your own unfit processes

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • Tonysmini Tony (@Tonysmini) reported

    @bt_uk @LouRobinsSW Looks like it’s been roped for future FTTP cabling. It may be Openreach or another network provider using their ducts and boxes. You should have had a letter posted through your door informing you of the work.

  • D_R_Cran David Cran (@D_R_Cran) reported

    @bt_uk They have said a date but not what is actually happening or where its happening, we just get random text messages. It will have taken 2 weeks from installation date to get internet (assuming this works) with no support BT to getting any ongoing connectivity. from anywhere.

  • LeonaKhaira ... (@LeonaKhaira) reported

    Absolutely ridiculous @bt_uk one text message a week to tell me you're still looking into my issue and will get back to me in 4 days is not good enough. This is my 7th week with no internet

  • MrJakeWool Jake Woolhead (@MrJakeWool) reported

    2/2 Simply cancelled a home move, cancellation was done but now I can’t get any service back and someone’s not updated my account. Meaning I keep getting through to departments that can’t do anything. @bt_uk please sort this out

  • AnnaGra65143872 Anne Graham (@AnnaGra65143872) reported

    @bt_uk Seriously? I thought you were going to help.

  • suzynowlan Suze 💙 (@suzynowlan) reported

    @bt_uk Looks like the customer service from @bt_uk is about the same as their delivery service. Been on hold for over 30 mins and no one has responded via DM.

  • LouRobinsSW Lou Robins (@LouRobinsSW) reported

    @bt_uk I don’t have a phone line, but I am a @virginmedia customer. There was work being done around a BT cover outside my property apparently, is there anyway to trace if this is for cable pulling

  • Simons54Lisa Lisa (@Simons54Lisa) reported

    @btbusinesscare I had to cancel an appointment this morning due to a positive lft in the property. This has gone down as a missed appointment with £130 charge?

  • KerryPoppy Kerry poppy (@KerryPoppy) reported

    @bt_uk I’ve been on the phone to BT for 3 hours and just keep being told I need to transfer you!! What do I need to do to get any help!!!!!!!

  • allanbehrens Allan Behrens (@allanbehrens) reported

    .@bt_uk what's the point of making an an appointment with you if your engineers fail to turn up? It was difficult enough to make it. a waste of my time and you don't even bother to reply to DMs to ascertain status..... #PoorCustomerService #Again