BT (British Telecom)

BT (British Telecom) Outage Report in Galashiels, The Scottish Borders, Scotland

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Galashiels, Scotland

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Galashiels and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Galashiels, The Scottish Borders, Scotland 12/12/2025 17:45

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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BT (British Telecom) Issues Reports Near Galashiels, Scotland

Latest outage, problems and issue reports in Galashiels and nearby locations:

  • The_Fleece1 The Fleece Bar & Kitchen (@The_Fleece1) reported from Selkirk, Scotland

    @BTBusiness we were promised that there would be no charge for BTsport until end of April. Today almost £500 came out by direct debit after being told not to cancel it, you would amend accordingly! No phone calls being accepted by you! Thanks for your support BT!

  • MarkJohnston71 Mark Johnston (@MarkJohnston71) reported from Gordon, Scotland

    @bt_uk 25mins of being on hold x 3 departments and you still can’t sort out a home tech visit because your computer says “no”. Definitely not customer focused, too wrapped up in your own unfit processes

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • bea1060 Bea1060 (@bea1060) reported

    @bt_uk Urgent-please can you help this is the second GP surgery on the Isle of Wight where their phone lines have failed. Patients can ring in but the staff are unable to pick up and connect. St Helen’s gp practice as we speak. Urgent

  • andydday Andy Day (@andydday) reported

    I wonder if anybody senior from @OpenreachHelp or @bt_uk has ever experienced their customer service? 17 days with no phone, broadband etc. and no dot at either organisation gives a hoot. 10+ hours on the phone so far, empty promises and vacant apologies.

  • Emmasquishy Emma Roberts (@Emmasquishy) reported

    @bt_uk are you having problems at the minute! We have no broadband service

  • Esoteri40187080 Esoteric187 (@Esoteri40187080) reported

    @bt_uk The faults were reported thd day after the lightening strike. A BT engineer in the area two days afterwards said there were dozens of lines down and there weren't enough repair teams. That was almost 2 weeks ago. I know of four people still without their BT service. Is there more

  • ChrisJBoud Chris Boud (@ChrisJBoud) reported

    @bt_uk your customer service is an absolute disgrace! We had an engineer out on Mon, who confirmed a problem and said if it persists to contact you to arrange a replacement router. Now your CS team are refusing to do anything and won’t send out an engineer.

  • mstoyaedwards T Edwards (@mstoyaedwards) reported

    Hi @bt_uk your internet service was down all Monday evening and now keeps dropping today. Are there any service issues? I don’t have a landline number so can’t check on your website.

  • priorywhite Marc Bailey (@priorywhite) reported

    @LeighNicholson @SkyUK @bt_uk Has it for a few months now and working ok. That said, haven’t had an internet outage yet.

  • _theogjade ♡ ÖGJådey ♡ (@_theogjade) reported

    @bhallums2 @bt_uk I just checked their service status now & issues reported all over U.K this is such b*llcr*p

  • Donttalksquit Stuart Key (@Donttalksquit) reported

    @bt_uk is there a know of issue in Norfolk of incorrect numbers being shown when somebody rings. Just phoned my dad with my mobile and he says it showed as a weird set of numbers like like an international call. Happened as well when my brother called him earlier. Also happened

  • impalapatch Katharine Carey (@impalapatch) reported

    @bt_uk my internet has dropped to under 7mpbs a number of times over the last month, twice In the last week. When my hub is restarted it seems to fix it, does this mean I need a new hub? I am on Halo package, but what do I need to do to get money back for slow speeds?