BT (British Telecom) Outage Report in Galashiels, The Scottish Borders, Scotland
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
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E-mailProblems in the last 24 hours in Galashiels, Scotland
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Galashiels and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near Galashiels, Scotland
Latest outage, problems and issue reports in Galashiels and nearby locations:
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The Fleece Bar & Kitchen
(@The_Fleece1) reported
from
Selkirk, Scotland
@BTBusiness we were promised that there would be no charge for BTsport until end of April. Today almost £500 came out by direct debit after being told not to cancel it, you would amend accordingly! No phone calls being accepted by you! Thanks for your support BT!
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Mark Johnston
(@MarkJohnston71) reported
from
Gordon, Scotland
@bt_uk 25mins of being on hold x 3 departments and you still can’t sort out a home tech visit because your computer says “no”. Definitely not customer focused, too wrapped up in your own unfit processes
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Lynne H
(@hibsnibs) reported
.@bt_uk give me some indication why a deliberate non connection to service is better than providing one...
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Chris J
(@fragger224) reported
@bt_uk can you pls tell me an alternative way of raising a fault? I've had an engineer out already but just done a continues stability test. My upload and Download are never "good" at the same time with frequent upload jitter of 150ms+ and massive packetloss. Getting frustrating
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Lynne H
(@hibsnibs) reported
.@bt_uk or are you genuinely hoping that with just one more day unconnected I'll have lost the plot so completely that I'll cease to be a problem?
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😶
(@Olliee98) reported
@bt_uk Is that acceptable customer service ?
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kelly anson
(@Ke11yAnson) reported
@bt_uk Shocking service today from the company who claim to connect. Can’t take details of a bereavement without the password of a dead person. All of this on their bereavement line.
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Marta
(@notheryn) reported
@bt_uk horrible customer service I recently experienced... Requested acc to be merged, BT agent mistakenly upgraded my bb for 2x more expensive one, then they downgraded it for much worse than what I originally had. Was promised a call at 13:30 today - of course it never happened
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HJB9 / Ripurei
(@Ripureii) reported
@bt_uk I called hours ago and they said there was a problem in my area, and the light was orange. Now the light is blue but it still isn't working. I just restarted the hub and still not working even though its blue
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Matt
(@Matt14036970) reported
@bt_uk joke of a company can’t even keep an appointment for an install and come up with some crap reason
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Ben Clarke
(@QuarterDanish) reported
@bt_uk Thanks - I have DM’d but not got a reply apart from a generic automated message about a fix, which I don’t need...
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Ben Knightsby
(@KnightsbyBen) reported
@Robert_Purse @bt_uk I think BT has multiple complaints departments. I had zero luck phoning them, when trying to get broadband installed. However, after several months, I posted on their public complaints forum (somewhere) and the people there actually solved the problem.