BT (British Telecom) Outage Report in Galashiels, The Scottish Borders, Scotland

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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Problems in the last 24 hours in Galashiels, Scotland

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Galashiels and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

1. 

   Internet (65%)

2. 

   Wi-fi (17%)

3. 

   E-mail (7%)

4. 

   Total Blackout (6%)

5. 

   Phone (5%)

6. 

   TV (1%)

Community Discussion

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BT (British Telecom) Issues Reports Near Galashiels, Scotland

Latest outage, problems and issue reports in Galashiels and nearby locations:

• Mark Johnston (@MarkJohnston71) reported 10 minutes ago from Gordon, Scotland

  @bt_uk 25mins of being on hold x 3 departments and you still can’t sort out a home tech visit because your computer says “no”. Definitely not customer focused, too wrapped up in your own unfit processes

• The Fleece Bar & Kitchen (@The_Fleece1) reported 32 minutes ago from Selkirk, Scotland

  @BTBusiness we were promised that there would be no charge for BTsport until end of April. Today almost £500 came out by direct debit after being told not to cancel it, you would amend accordingly! No phone calls being accepted by you! Thanks for your support BT!

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• geraint jones (@gergledrydd) reported 6 minutes ago

  @bt_uk open reach outside my house since this morning . No phone or internet. We weren’t informed at all. You really are **** at customer service. #crapcustomerservice

• Stephen Murtagh (@StephenPMurtagh) reported 7 minutes ago

  @bt_uk I’ve just got through after almost 1.5 hours, to be told that I’ve called the wrong number! This colleague was rude & dismissive. I’m now talking to a more helpful colleague, but the situation is not resolved! I’m raising a formal complaint! What a joke!

• Craig (@mac0689) reported 8 minutes ago

  @bt_uk I received an offer for a £110 BT Digital Reward when I took out a new broadband contract with you but can't access it on my account. Its just a blank page when I click on the link. Can you help?

• Stephen Cox (@coxy_theyoung) reported 9 minutes ago

  @bt_uk As a loyal customer too the best you offer me is £45.99 a month… very upset

• famelicose (@famelicose2) reported 12 minutes ago

  @bt_uk Not only was I not contacted again by anyone, but not surprisingly the issue was not fixed. Sort of makes a mockery of being a "valued customer" as I was told at the time. I have a ticket number. How do I get an update on where the solution is? 2/2

• HopeEloise (@HopeEloise2) reported 16 minutes ago

  @bt_uk tell me there’s any issue your end and you’ll sort it and then cut me off. No live chat, just have to sit and wait for you, AGAIN.

• Emma Bennett (@EmmaBen75793932) reported 16 minutes ago

  @bt_uk seriously!! Been trying. to get through to the broadband cancellation line since 8.00am this morning, keeps telling me to call back tommorow!! I’m sure il get the same message tommorow. just want to cancel !!!

• Paul Edwin (@paul_edwin) reported 17 minutes ago

  @bt_uk Rebooting the hub doesn't help. Any other suggestions? Or shall I just cancel my subscription?

• Jenny Cockett (@jennyc14) reported 20 minutes ago

  @bt_uk so, when can I actually get through to speak to someone? Waited 30 mins this morning, had to hang up, and this evening I'm told to call back later as you're busy

• Sue P (@suze789) reported 23 minutes ago

  @bt_uk Ive spent 70 minutes on the phone regarding my 84 year old mothers landline! Got through eventually & then the unhelpful guy I spoke to couldn’t help so cut me off!!! Shocking customer service