BT (British Telecom) outages and service status in Collingbourne Kingston, England

Problems in the last 24 hours in Collingbourne Kingston, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Collingbourne Kingston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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BT (British Telecom) Issues Reports Near Collingbourne Kingston, England

Latest outage, problems and issue reports in Collingbourne Kingston and nearby locations:

• 
  Simon Ashe (@darkson71) reported 10 minutes ago from Andover, England

  @bt_uk Nope, same issue. Phone only, tablet not mobile connected. (Should have said, both Android.)

• 
  Simon Ashe (@darkson71) reported 15 minutes ago from Andover, England

  @bt_uk is the app and website down? Unable to log in, even when I change my password.

• 
  Giles Shaxted (@gilesshaxted) reported 33 minutes ago from Avebury, England

  Appointment has been booked for 3 months and looks like you decided to just not show up at all. Which makes @bt_uk look bad especially when you came and installed the same product to my neighbours in either side in the last week.

• 
  Simon Ashe (@darkson71) reported 36 minutes ago from Andover, England

  @bt_uk Nope, same issue. :(

• 
  Dmitri Old (@DmitriusOld) reported 41 minutes ago from Over Wallop, England

  That was the first England test match I could not watch due to not having a TV subscription. Down to @BTCare I'm afraid.

• 
  Sir Guy of Guisborne - Carry On Number One (@SirGuyGuisborne) reported 49 minutes ago from Collingbourne Kingston, England

  @matoxley @bt_uk Mat, a suggestion. If youcan “live chat” with BT do so. And in writing explain that you have an official complaint. They must log this and report total number of these internally & to OFCOM. They’ve a dedicated dept dealing with reducing complaints. That dept will fix things 4 u

• 
  Dmitri Old (@DmitriusOld) reported 51 minutes ago from Over Wallop, England

  @Matt_Burleigh @BTCare BT doing it on the cheap? Like their IT system and customer service?

• 
  Simon Ashe (@darkson71) reported 51 minutes ago from Andover, England

  @bt_uk I can sign in via a browser. Still no joy on the app, either on the phone or tablet. Tablet asks for pin then just sits with a small spinning circle. Phone logs in an either hangs on white screen or closes itself. Both fresh re-installs. :(

• 
  Ian Pearson (@ToonManic) reported 54 minutes ago from Amesbury, England

  @bt_uk should bring back @BTCare. They used to reply and would deal with any issues.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Martyn_Budgie (@Budgie0624) reported 5 minutes ago

  @TomTugendhat . @bt_uk is the problem

• 
  noone@nowhere (@nooneatnowhere) reported 11 minutes ago

  @bt_uk If it's not installed at the 3rd attempt we are going to the ombudsman. BT and Openreach cannot communicate with each other and neither can tell the customer what is happening...or worse, what is NOT happening!

• 
  Dwain Driver (@TrainDriver1982) reported 12 minutes ago

  If @bt_uk tries to insist your router is broken (when actually the network is down) DO NOT accept their new router unless you enjoy your tv stream constantly buffering….

• 
  Ramnish Kalsi (@ramnishkalsi) reported 13 minutes ago

  @bt_uk you have one of the worst set top boxes ever. Keeps glitching and restarts on its own. I was told it was WiFi issue but connecting via Ethernet plugs that you provided hasn’t fixed it. I am in a contract - what ar my options ? I don’t want to go to the ombudsman (yet).

• 
  Andy250 (@Ministryofmess) reported 14 minutes ago

  @bt_uk As well as the complaint, I've phoned twice this morning and got told the queue is over 15 minutes. Useless.

• 
  Steve Taylor (@stevetaylor10) reported 14 minutes ago

  I have to say if I gave my customers the same service that I'm receiving from @bt_uk I really would not have a business left.

• 
  tha Movement Noize Production (@JumaMhlanga) reported 16 minutes ago

  28+ days waiting for broadband from BT. Broken promises, poor communication, and still no connection. Completely unacceptable. @BT_UK #BroadbandFail #CustomerService

• 
  steven 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇨🇱🇮🇪 (@weblivz) reported 16 minutes ago

  @bt_uk It says there is an issue in my local area. This should be a proactive service to my mobile to indicate there is an issue. Also, the diagnostic page just timing out is also an issue that needs fixed. Thanks for the number though, very helpful I knowing what is happening.

• 
  Sir Rob the skiving. #LBFB (@scruffiness) reported 16 minutes ago

  @BTBusiness @btbusinesscare , Our broadband is out, I can’t raise a fault through your website, and I can’t find a phone number to ring. Why do you think this service is worth over a £100pcm?!

• 
  JARVIS (@grantjarvis666) reported 18 minutes ago

  @bt_uk I have had possibly the worst internet from you over the past 4 years! I pay for 950mb and barely get 130mbps on a good day. Fobbed off every time I speak to customer service. Never again