BT (British Telecom)

BT (British Telecom) Outage Report in Collingbourne Kingston, Wiltshire, England

Problems detected

Users are reporting problems related to: internet, wi-fi and phone.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Collingbourne Kingston, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Collingbourne Kingston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Collingbourne Kingston, Wiltshire, England 11/22/2024 07:55

November 22: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Phone (8%)

    Phone (8%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (6%)

    E-mail (6%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Collingbourne Kingston, Wiltshire, England

The most recent BT (British Telecom) outage reports came from the following cities: Andover and Marlborough.

Loading map, please wait...
City Problem Type Report Time
United KingdomAndover Phone
United KingdomAndover Internet
United KingdomMarlborough Internet
United KingdomMarlborough Internet
United KingdomAndover Internet
United KingdomAndover Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Collingbourne Kingston, England

Latest outage, problems and issue reports in Collingbourne Kingston and nearby locations:

  • darkson71 Simon Ashe (@darkson71) reported from Andover, England

    @bt_uk is the app and website down? Unable to log in, even when I change my password.

  • darkson71 Simon Ashe (@darkson71) reported from Andover, England

    @bt_uk Nope, same issue. Phone only, tablet not mobile connected. (Should have said, both Android.)

  • ToonManic Ian Pearson (@ToonManic) reported from Amesbury, England

    @bt_uk should bring back @BTCare. They used to reply and would deal with any issues.

  • darkson71 Simon Ashe (@darkson71) reported from Andover, England

    @bt_uk Nope, same issue. :(

  • darkson71 Simon Ashe (@darkson71) reported from Andover, England

    @bt_uk I can sign in via a browser. Still no joy on the app, either on the phone or tablet. Tablet asks for pin then just sits with a small spinning circle. Phone logs in an either hangs on white screen or closes itself. Both fresh re-installs. :(

  • SirGuyGuisborne Sir Guy of Guisborne - Carry On Number One (@SirGuyGuisborne) reported from Collingbourne Kingston, England

    @matoxley @bt_uk Mat, a suggestion. If youcan “live chat” with BT do so. And in writing explain that you have an official complaint. They must log this and report total number of these internally & to OFCOM. They’ve a dedicated dept dealing with reducing complaints. That dept will fix things 4 u

  • gilesshaxted Giles Shaxted (@gilesshaxted) reported from Avebury, England

    Appointment has been booked for 3 months and looks like you decided to just not show up at all. Which makes @bt_uk look bad especially when you came and installed the same product to my neighbours in either side in the last week.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • EgremontUK Egremont (@EgremontUK) reported

    Cheshire familes unable to do any home schooling after @bt_uk keeps residents in dark TWO WEEKS after exchange pole comes down @vickyford

  • EgremontUK Egremont (@EgremontUK) reported

    @bt_uk refuses to tell families when phone lines will be restored TWO WEEKS after exchange comes down. Families have had no means to do home-schooling or remote learning or to work from home during the whole of this lockdown

  • Thomas37824342 Thomas (@Thomas37824342) reported

    @bt_uk customer service sucks I cancelled my broadband only but you called everything I had now I have to re order bt sport at double the cost because your sales team won’t help in anyway what kind of business is this every other company manages to help new customers or existing!

  • 00laurensmith Lauren Smith (@00laurensmith) reported

    @bt_uk No error messages on 3 different devices but the page just loads and loads and loads and you can’t click on anything at all in the MyBT section. I want to cancel something that the contract has ended!

  • ppbrannon Paul Brannon (@ppbrannon) reported

    @bt_uk Credit where credit's due to @bt_uk - quick customer care line answer, engineer booked for next day, great comms on text and email following up. Couldn't ask for more. Thankfully issue resolved itself and I cancelled the engineer visit, but super responsive customer service.

  • alunvaughan alunvaughan (@alunvaughan) reported

    @bt_uk Hi is there any way to check progress of a fault here please? The fault tracker is showing 2 different resolution dates and... 1/2

  • CatherineHSmith Catherine Smith (@CatherineHSmith) reported

    @mark_outta_cryo @bt_uk @BTCare The irony is that I used to work for BT in their faults department, so I know exactly how they should be able to do their jobs! Nothing ever seems to fix it though. They’re just hopeless but I live with it ok in normal circumstances, but this just isn’t fair.

  • Balatty Balatty (@Balatty) reported

    @bt_uk Are there problems in the BT22 area? My internet is becoming more intermittent. I've seen Openreach lads up lampposts. Your service at the moment is pretty awful. It's not what the girl who sold it to me said it would be!

  • Mrpolea Andrew Pole (@Mrpolea) reported

    @bt_uk good afternoon, still having issues with the BT sport app on PS5. It just goes to a black screen after about an hour. Have to close app and go back in for it to work? Tried deleting and reinstalling and still the same??

  • JMPhillips92 James Phillips (@JMPhillips92) reported

    Day 75 of no broadband. Finally got @bt_uk on the phone. New date for installation is 8 February, so it seems we will get over the 100-day mark. To be fair to the support team, they are going to try to bring the date forward if a slot opens up but it's still pretty dismal.