BT (British Telecom) outages and service status in Collingbourne Kingston, England

Problems in the last 24 hours in Collingbourne Kingston, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Collingbourne Kingston, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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BT (British Telecom) Issues Reports Near Collingbourne Kingston, England

Latest outage, problems and issue reports in Collingbourne Kingston and nearby locations:

• 
  Ian Pearson (@ToonManic) reported 2 minutes ago from Amesbury, England

  @bt_uk should bring back @BTCare. They used to reply and would deal with any issues.

• 
  Dmitri Old (@DmitriusOld) reported 3 minutes ago from Over Wallop, England

  That was the first England test match I could not watch due to not having a TV subscription. Down to @BTCare I'm afraid.

• 
  Simon Ashe (@darkson71) reported 6 minutes ago from Andover, England

  @bt_uk I can sign in via a browser. Still no joy on the app, either on the phone or tablet. Tablet asks for pin then just sits with a small spinning circle. Phone logs in an either hangs on white screen or closes itself. Both fresh re-installs. :(

• 
  Dmitri Old (@DmitriusOld) reported 8 minutes ago from Over Wallop, England

  @Matt_Burleigh @BTCare BT doing it on the cheap? Like their IT system and customer service?

• 
  Simon Ashe (@darkson71) reported 10 minutes ago from Andover, England

  @bt_uk is the app and website down? Unable to log in, even when I change my password.

• 
  Simon Ashe (@darkson71) reported 12 minutes ago from Andover, England

  @bt_uk Nope, same issue. :(

• 
  Giles Shaxted (@gilesshaxted) reported 16 minutes ago from Avebury, England

  Appointment has been booked for 3 months and looks like you decided to just not show up at all. Which makes @bt_uk look bad especially when you came and installed the same product to my neighbours in either side in the last week.

• 
  Sir Guy of Guisborne - Carry On Number One (@SirGuyGuisborne) reported 34 minutes ago from Collingbourne Kingston, England

  @matoxley @bt_uk Mat, a suggestion. If youcan “live chat” with BT do so. And in writing explain that you have an official complaint. They must log this and report total number of these internally & to OFCOM. They’ve a dedicated dept dealing with reducing complaints. That dept will fix things 4 u

• 
  Simon Ashe (@darkson71) reported 58 minutes ago from Andover, England

  @bt_uk Nope, same issue. Phone only, tablet not mobile connected. (Should have said, both Android.)

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JARVIS (@grantjarvis666) reported 4 minutes ago

  @bt_uk you have the worst internet I have ever had. Constant issues and poor speed. Definitely leaving this year!

• 
  🐕📚 (@jaye_lass) reported 5 minutes ago

  @bt_uk Is there an email address as it is an ongoing issue? I dont want to gave to start at the beginning with online chat each time. I need support for calls and last time I was told to just try using less devices. Your engineer confirmed the issue is external.

• 
  Nix's (@nickinoonoos) reported 8 minutes ago

  @bt_uk shocking service not had internet or Tv for 3 weeks, engineer arrives last night said in the service box repaired issued less than 15 hours normal service resumed and in tv or internet, and now no one will pick up the phone, quick to charge you the bill ... @EE @numan64

• 
  e-solutions (@esolutionsltd) reported 9 minutes ago

  @btbusinesscare We have come into the office and surprise the phone system is NOT WORKING and NO CONTACT FROM BT. I guess its another day on the mobile phone (thankfully Vodafone) chasing the elusive BT Cloud Voice team, for another update. why do BT think this is acceptable?

• 
  carol bell (@carolbe33933864) reported 12 minutes ago

  @btbusinesscare hi just to let you know I've been hanging on trying to get help with new handsets that were meant to be activated 23/12. We are a small tailoring business and our customers are telling us verbally our number isn't working. I've been waiting for more than 35 mins.

• 
  moz💤 (@tinnie31) reported 12 minutes ago

  @bt_uk my broadband has been awful for months now, you guarantee 23mb & last night I had 1.8, how is this right when you’re still charging me the same?

• 
  Teds (@Tedtalks13) reported 16 minutes ago

  @bt_uk "all" doesnt cover ee. And doesnt cover your service level agreements

• 
  arthurbikemad (@arthurbikemad) reported 16 minutes ago

  @btbusinesscare This issue is still bot resolved. I find it hard to understand why BT fail to see my issue, I was sold WiFi handsets, there are no WiFi handsets, we now have limited range, BT are now suggesting that I am the issue. Payment is canceled and I still have no resolve. HELP.

• 
  Andy Mich (@MrAndyMich) reported 17 minutes ago

  @bt_uk I don’t need to call any number I need BT and the people making these stupid decisions to realise they’re putting their customers at risk. The issue is you weren’t able to spot whether it was a scam number or not. So the question is why are BT as a company putting their customers through this? Please listen to what I’m saying and pass my deep concerns to the people making these stupid decisions.

• 
  Rory MacLeod (@OnThe4and) reported 23 minutes ago

  @btbusinesscare My phones are down again!