EE outages and service status in Derry, Northern Ireland

Problems in the last 24 hours in Derry, Northern Ireland

The chart below shows the number of EE reports we have received in the last 24 hours from users in Derry, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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EE Issues Reports Near Derry, Northern Ireland

Latest outage, problems and issue reports in Derry and nearby locations:

• 
  chris hockley (@chockley112) reported 11 minutes ago from Derry, Northern Ireland

  @d0lb9 @stevelow7475 @EE You must live in the London area where signal is guaranteed Scotland and northern Ireland is terrible, and costumer service when problems happen is non existent, very difficult to speak to a actual human

• 
  ***** (@SamboDerry) reported 14 minutes ago from Foyle Hill, Northern Ireland

  @EE Hiya, I'm trying to finish an order on your website, but it doesn't seem to work, are you aware of any problems?

• 
  ***** (@SamboDerry) reported 30 minutes ago from Foyle Hill, Northern Ireland

  @7LukeHallard @EE I have up on that website today! it's like they don't want to sell new phones. same problem as yours.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sean (@Mint_Aero) reported 2 minutes ago

  @EE Possibly the worst customer service I have ever encountered, been led on for 2 weeks, had complaints closed without contacting me - different agents saying different things, including mis-information. Please advise your contact details for complaints, telephone, not 'email'

• 
  ollie thorne (@ollie_thorne) reported 4 minutes ago

  @EE Having spoken to an EE guide on the phone they tell me the service will not be fixed/resumed until tomorrow morning. My internet is still down and has been since lunch time. At what point do we seek compensation?

• 
  MD. European. 🇬🇧🇪🇺 (@surfdoctor) reported 4 minutes ago

  @robbopalmer @EE They miss sold me their latest package and then tried to add on extra charges for the parts of the package that they had already promised were included. I cancelled within 14 days but they then charged me for early termination and equipment I never had. Absolute racketeering.

• 
  JamesGlobalNews (@JamesGlobalN) reported 7 minutes ago

  @England @EE This just says it all doesn’t it, the kids needs the spot in the squad he is what will help this team get further

• 
  Kyle Gray (@kylegmate) reported 7 minutes ago

  @EE why do your staff talk to me like I am some sort of an idiot? 12 months with signal issue and no one can help. I will not be renewing.

• 
  lewis genney (@lewisgenney) reported 9 minutes ago

  @EE I can’t download my invoice and it’s been down for a few days! What do I do?

• 
  Amanda Hodkin ⚔️⚽️🏎️ (@Amandahodkin) reported 12 minutes ago

  @EE had no WiFi for three days. Wanting to talk to someone and all I keep getting is a text saying Our diagnostic testing has found that your broadband service is being affected by a network problem in your area. Network issues are usually resolved in 4 hour. It’s been three days

• 
  Jamie F-Welsh (@punkikin) reported 12 minutes ago

  @EE Complaint already escalated… however no real word… on to EE this morning to cancel… looking online so many people angry with lack of service, poor repair and addressing of issues… I’ll be adding to their voice. 2 weeks no broadband: comms between EE and Openreach not working

• 
  GEORGE (@gogs42) reported 14 minutes ago

  @EE Okay so why is the app still not working then?

• 
  Kaci (@anon809) reported 16 minutes ago

  @EE is your service down right now because my mum hasn’t had any all day