EE outages and service status in Derry, Northern Ireland

Problems in the last 24 hours in Derry, Northern Ireland

The chart below shows the number of EE reports we have received in the last 24 hours from users in Derry, Northern Ireland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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EE Issues Reports Near Derry, Northern Ireland

Latest outage, problems and issue reports in Derry and nearby locations:

• 
  ***** (@SamboDerry) reported 11 minutes ago from Foyle Hill, Northern Ireland

  @7LukeHallard @EE I have up on that website today! it's like they don't want to sell new phones. same problem as yours.

• 
  chris hockley (@chockley112) reported 21 minutes ago from Derry, Northern Ireland

  @d0lb9 @stevelow7475 @EE You must live in the London area where signal is guaranteed Scotland and northern Ireland is terrible, and costumer service when problems happen is non existent, very difficult to speak to a actual human

• 
  ***** (@SamboDerry) reported 37 minutes ago from Foyle Hill, Northern Ireland

  @EE Hiya, I'm trying to finish an order on your website, but it doesn't seem to work, are you aware of any problems?

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  mikeyjcs - trading 🇬🇧 (@mikeyjcs) reported 5 minutes ago

  @hevvuhh @EE they’re terrible, customer service worst I have ever dealt with. moved to Virgin, got gigabit and only pay £28 odd quid a month!

• 
  Cuddly Uncle Steve (@kccpiggy) reported 10 minutes ago

  @EE Nope!! Doesn’t work ! Gets me through to a bot, to report a FAULT , and then it tells me that an engineer has been booked for Wednesday . No one to fix my unbreakable wifi .. Utterly disappointing - unable to work or enjoy my paid subscriptions for 5 days .. Dreadful..

• 
  KP (@96Swinger) reported 11 minutes ago

  @EE Hello, I purchased some earbuds from yourself but they have now broken (purchased in March) Are these still under warranty and is there anything I need to do?

• 
  Diane Jeggo (@DiJeggo) reported 14 minutes ago

  @EE shame your online customer service isn't as good as the team in Telford Town Centre branch. Tried to order a bundle of bits for my new phone online, you took my money and promptly informed me it's all out of stock and it wont be refunded to me for up to 14 days. Not great!

• 
  Jo Oliver 💜🇬🇧 (@BagFleaBag) reported 15 minutes ago

  @LeilaniDowding @EE Oh and the mast had gone down too so the mobile phone wouldn’t work either! I had to drive over to check on my parents.

• 
  MindTheGap (@mindthegap2018) reported 16 minutes ago

  @EE Well that's terrible customer service. I'm reporting a problem, and yet you can't access my account! Is this a bot account dealing with customers?

• 
  leilani dowding 🌸🚜 ☮️ (@LeilaniDowding) reported 18 minutes ago

  @EE An hour? How does that work if power lines rarely done if there’s a storm or any other kind of emergency..

• 
  Phil Coyne (@PhilCoyne) reported 21 minutes ago

  @EE Don't worry though, I've already contacted my MP and will send everything over to Watchdog soon. Great way to treat a disabled customer, I'm sure the public will be shocked at the behaviour of a multi million pound company 👍

• 
  Chris Rosser (@chris_rosser) reported 22 minutes ago

  @LeilaniDowding @EE All Internet in UK is moving away from copper to the premises - and all the replacements require power to function - if you get a UPS you can plug your router and other devices (such as a phone interface) into it to keep them running during a power outage.

• 
  ByNiels (@by_niels21222) reported 24 minutes ago

  @LeilaniDowding @EE That network will not be maintained. It is dead. Starlink may be a solution worth while looking at.