EE outages and service status in Hawick, Scotland

Problems in the last 24 hours in Hawick, Scotland

The chart below shows the number of EE reports we have received in the last 24 hours from users in Hawick, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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EE Issues Reports Near Hawick, Scotland

Latest outage, problems and issue reports in Hawick and nearby locations:

• 
  Dave Cawthorn (@Snowcavedave) reported 3 minutes ago from Roberton, Scotland

  @EE why do you promise to phone back and then hang up when you ask who we are?

• 
  ᗪᒍ ᔕOᒪEᗰᗩᑎ (@DJ_Soleman) reported 4 minutes ago from Hawick, Scotland

  @EE is it acceptable to be on hold 35 mins it’s then get hung up on and problem Not Grt solved.......

• 
  Sian Downes (@Siananigans) reported 20 minutes ago from Hawick, Scotland

  Hi @EE. Are there signal issues in TD9 as I have had basically zero phone service all day! Thanks

• 
  Dave Cawthorn (@Snowcavedave) reported 46 minutes ago from Roberton, Scotland

  @EE Service is starting to remind me of BT. Four attempts today with several summarily cut off.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Raymond Dillon (@rayd_250592) reported 6 minutes ago

  @EE It's a downed pole down the road from me. Quite hazardous. Reported last night and still on the same state today.

• 
  Mr Gray (@Monetization26) reported 8 minutes ago

  @EE Hi I’m fed up of being misadvised and lied to!!. Friday all our internet and mobile services went down. I was told an engineer would turn up on Saturday morning, they never showed up. I was then advised you would send a 4g mifi out which still hasn’t happened!!!

• 
  They call me Shrugs (@Cooksley) reported 9 minutes ago

  @EE paid for a backup incase we lost broadband, now both are down been waiting 45 minutes to speak to someone and your automated service is telling me 2 days to fix. You bunch of clowns

• 
  Mathew.C.Mara (@tatsuo367) reported 12 minutes ago

  @alwaysMadManC87 @EE Tbf its so irritating that most voicemails dont give the option to cancel etc. When I worked on calls sometimes it goes to vm either without you realising or as you're hanging up or leaving notes yourself

• 
  James Taylor (@Jimtails83) reported 12 minutes ago

  @StaffsComms @EE @TradeStandards business internet through EE. Hasn’t worked for over 3 weeks. No communication and no help to fix and I’m breaching contact if I want to leave. The irony!!!

• 
  Mark H (@Lordylord) reported 13 minutes ago

  @EE your tnt sports activation process is virtually non existent online. Wasted 45mins of my life before resorting to having to wait in queue for telephone support (god knows how much more waiting is needed there)

• 
  Martin Elliker (@MartinElliker) reported 13 minutes ago

  @EE Thought you might like an update- the engineer attended and ran his tests - I was told the test indicated I was getting 350 mb download speed - I said that’s not what I’m signed up to I’m signed up to minimum1.3GB - so not even close - The engineer said I have to contact EE they can sort it from their end - I just felt like laughing at him - so I contacted EE and tests were run I even managed to run a speed test myself - and guess what we got an increased speed of 930 mb/s still way short of what I’m supposed to get - and it was agreed that the fault still existed - fast forward to 17:40 this evening and so get a text saying everything should now be ok - great I thought so I turned off the router and restarted it as I was told to do in the text - and wait for it - what a pile of 💩 it’s not fixed in fact I’m now only getting 850 mb/s - so the fault hast been corrected and I’m once again having to pay for a premium service which is worse than the BT service so was advised to change away from - Once again lie after lie after lie - I want this sorting - I want someone more senior to contact me and explain this whole thing through - and tell me the truth - why am I paying for something I’m not getting !!!!

• 
  blueShrew (@totfinsol) reported 14 minutes ago

  @EE Gonna cost me £££££ maybe £20 to get a service you should provide for your customers who maybe just in this type of situation.

• 
  Naomi Langford-Wood (@NaomiLWood) reported 15 minutes ago

  @EE I’ve been on the phone for 1 hour 11 minutes so far to your ghastly customer service

• 
  Stuart1959 (@StuartT34021273) reported 16 minutes ago

  @Samishlol @EE I'm paying my contract off as it works out cheaper than paying the amount for a service I mistakingly taken up on my recent upgrade for next 24 months & when my TV & Broadband contract finishes that will be cancelled as well