HSBC status: access issues and outage reports

Problems in the last 24 hours in Worthing, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Worthing, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Worthing, England

Latest outage, problems and issue reports in Worthing and nearby locations:

• 
  Talking Point (@TalkingPointUK) reported 10 seconds ago from Brighton and Hove, England

  @HSBC_UK the business banking app isn’t opening on phone. How can we access? Have tried removing and reinstalling…..thank you.

• 
  Caroline (@ruledbydog) reported 32 minutes ago from Worthing, England

  @ScoutLouise3 @HSBC_UK Same here. After fruitlessly clicking on links which don't work on their ridiculous app, desktop site says I have to WRITE TO THEM to get the info I need. I do online banking FFS so I don't have to write to anyone! Well played, @HSBC_UK for losing a 20 year-long customer.

• 
  Steve Joice (@stevesays66) reported 52 minutes ago from Worthing, England

  @HSBC_UK are there any known service problems with credit cards. My card has been declined twice over the weekend and was fine last week...

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Steven H (@Sinbad2000) reported 5 minutes ago

  @HSBC_UK why does the chat option give me error 1007 on my app? And why don't I have the option to view statements on my mortgage account?

• 
  Space0day (@space0day) reported 8 minutes ago

  The mobile app support team isn't helping saying they don't have further access. @HSBC_UK

• 
  Swim Sistas (@swimsistas) reported 9 minutes ago

  @HSBC_UK The banking app is not working and that means that also the online banking is also inaccessible. How can we access an account?

• 
  My Question Is? (@MyQuestionIs2) reported 13 minutes ago

  @HSBC_UK I’ve been trying to pay a cheque in using the App. It is giving me an error message saying try again later. How long do you expect this problem to last.

• 
  Tommo 🍻🎸⚽🏏 (@Tom_Read92) reported 13 minutes ago

  @HSBC_UK what options do I have as I'm struggling financially in the next couple of months and I have an ongoing loan, I spoke to someone online and they didn't understand the situation and why I feel so low and the way I do. Can you help me?

• 
  Pratik Bhongade (@mpratik02) reported 13 minutes ago

  Hey @HSBC_UK , can you imagine if someone needs to get a 6 months up to date bank statement for his account he needs to chat or call customer service, they raise a request and ask you to wait for 2 days, it’s been 5 days I asked for the statement and still waiting. It should a simple date filter in the app to get the statement, don’t you think so? I recon, I am bit frustrated now with this amazing service.

• 
  David Monckton (@bugweed28) reported 16 minutes ago

  @HSBC_UK I’ve now taken my case to the financial ombudsman because of the lack of customer service I’ve received plus the ridiculous amount of time it’s taken @HSBC_UK to do anything, absolutely awful customer service!!

• 
  Suzanne McGowan (@Suzanne36861284) reported 17 minutes ago

  @HSBC_UK are there problems with your mobile app? I haven't been able to connect for days now and not sure if problem is my end or yours?

• 
  Michael Morris (@Wontbeforlongx) reported 17 minutes ago

  @HSBC_UK I don’t have my cards they where thrown away by mistake a few months ago. I wanted to do a credit transfer but I need my card details to login or to speak to anyone. I don’t have them, how can you help me?

• 
  H-D (@HDGauvin) reported 19 minutes ago

  @ricci_kitchen @HSBC_UK @HSBC_UK 1hr 8 mins now, at this time of the morning, I guess it can only be a technical glitch driving this kind of call volume.