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Full Outage Map
  • HSBC generated 0 outage signals in the last 24 hours around Ottery St. Mary, including 0 direct reports.

HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Ottery St. Mary, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Ottery St. Mary, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Community Discussion

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HSBC Issues Reports Near Ottery St. Mary, England

Latest outage, problems and issue reports in Ottery St. Mary and nearby locations:

  • StefanDrewe
    Stefan Drew (@StefanDrewe) reported from Sidmouth, England

    @HSBC_UK @britishinventor We’ve phoned 3 x to sort a problem and each time promised call back that didn’t happen. The Twitter team say they can’t arrange call backs for security reasons. It appears customer service isn’t a concept hsbc recognises.

  • StefanDrewe
    Stefan Drew (@StefanDrewe) reported from Sidmouth, England

    @HSBC_UK have both a complaints team & escalated complaints team. But after a week neither have contacted my wife after she phoned 3x & #hsbc social media team say they can’t arrange calls for security reasons. What an abdication of responsibility for customer care.

  • StefanDrewe
    Stefan Drew (@StefanDrewe) reported from Sidmouth, England

    @rhodmartin @HSBC_UK We’ve phoned 3 x to sort a problem and each time promised call back that didn’t happen. The Twitter team say they can’t arrange call backs for security reasons. It appears customer service isn’t a concept hsbc recognises.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Raja030576
    Raja (@Raja030576) reported

    @HSBC_UK Complaint still under investigation. That is insane, Your company messed up, yet it is investigating how much it made a mistake on? Your customer service cut me off when I tried to upgrade my account. What's the point of being a high value client if you treat like crap?

  • SLTjustin
    Justin Lawson (@SLTjustin) reported

    @HSBC_UK Boring standard reply, at least you reply quicker top a tweet than a phone call. HSBC offers very very poor service.

  • MisSharKiss
    MisSharKiss 🇪🇺🇬🇧🇪🇺 (@MisSharKiss) reported

    @HSBC_UK I need someone to call me today. I have now spent 3 days in various phone queues only to be hung up on. If you can’t provide decent phone connections to your teams, they should not be working in the cLl centre. 45 min wait to be hung up on is unacceptable!

  • jennyeye
    jenny mccann (@jennyeye) reported

    @HSBC_UK after 4 hrs finally you call me back, only to be told you can’t help me & that I should “put something in the post” , after I said no, I needed to email wire info to you from the remitters bank proving you had received my funds, you then hung up on me! Bravo 👏👏👏👏

  • Kaveh32887314
    Kaveh (@Kaveh32887314) reported

    @HSBC_UK I need to make an urgent business payment but I keep getting an error message on your business app. I have called & been kept waiting for 2 hours this morning & 1 this afternoon & no reply. Please advise.

  • GreatStrides65
    David Turner QC (@GreatStrides65) reported

    Why can't @HSBC_UK provide a reasonable service? The business telephone banking "service" is a joke and the online banking platform does not work. And most of its branches have been shut ... In the meantime, @TheFCA does nothing for the customers who are let down

  • highmetallicity
    highmetallicity (@highmetallicity) reported

    @HSBC_UK I tried to switch my DSK to a new device and my new device died (no battery) before I finished... now I have no DSK on either device. I tried to log in to OB without it but I must have been using the wrong password and now I am logged out of all OB! Please help!

  • matt_timblin
    Matt Timblin (@matt_timblin) reported

    thought that my (still going) 43mins on hold for @HSBC_UK wasa little epic. Went on their page and people are waiting 1.5-2hrs with no response. WTF!?

  • davidmorganefc
    David Morgan (@davidmorganefc) reported

    @HSBC_UK what a pathetic customer service 40 mins on an unhelpful chat were the agent was unable to do anything, then waiting over 2 hours for one of your agents to bother answering my call, oh yes I am still waiting. Saying my call is important to us is clearly incorrect

  • highmetallicity
    highmetallicity (@highmetallicity) reported

    @HSBC_UK Thanks, I recharged the battery, but it's not allowing me to reset anything. It asks me to again generate a code on my DSK, but when I try to log in to the DSK on my old device it says I've started the transfer process for my DSK on a new device & must now use the new device!