HSBC status: access issues and outage reports

Problems in the last 24 hours in Exeter District, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Exeter District, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Exeter District, England

Latest outage, problems and issue reports in Exeter District and nearby locations:

• 
  Stefan Drew (@StefanDrewe) reported 21 minutes ago from Sidmouth, England

  @HSBC_UK @britishinventor We’ve phoned 3 x to sort a problem and each time promised call back that didn’t happen. The Twitter team say they can’t arrange call backs for security reasons. It appears customer service isn’t a concept hsbc recognises.

• 
  Craig from Devon (@CB_cycles) reported 23 minutes ago from Ottery St. Mary, England

  Can I just say @HSBC_UK your banking app is brilliant, for viewing statements, bills and payments it's spot on. But your online banking is utter shite! I know security needs to be tight but honestly getting launch codes from NATO would be easier than your login process! 😳

• 
  Stefan Drew (@StefanDrewe) reported 30 minutes ago from Sidmouth, England

  @HSBC_UK have both a complaints team & escalated complaints team. But after a week neither have contacted my wife after she phoned 3x & #hsbc social media team say they can’t arrange calls for security reasons. What an abdication of responsibility for customer care.

• 
  Stefan Drew (@StefanDrewe) reported 34 minutes ago from Sidmouth, England

  @rhodmartin @HSBC_UK We’ve phoned 3 x to sort a problem and each time promised call back that didn’t happen. The Twitter team say they can’t arrange call backs for security reasons. It appears customer service isn’t a concept hsbc recognises.

• 
  Aagam (@aagam_jhaveri) reported 47 minutes ago from Exeter District, England

  Banks like @HSBC_UK are complete ****! They hold on to your money even after it has been canceled from the end recipient and won’t give that money back to you for days and just keep them in pending compared to banks like @monzo or @RevolutApp who would return the money very quick

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alex De La Garza (@alex_goteam) reported 2 minutes ago

  @HSBC @HSBC_UK please do the right thing and help Penny with her account!

• 
  John Kefas (@kefasjohn) reported 2 minutes ago

  @HSBC_UK And I can't login to my Internet banking cos my device (like calculator) is not working anymore. I contacted you guys via mobile number and complained but I was asked to send some documents for confirmation before they could unfreeze my account which I did... 2

• 
  Nick Saunders (@uknsaunders) reported 4 minutes ago

  @HSBC_UK can I raise a complaint about your gdpr team? They have sent emails asking for confidential information without providing proof of who they are. The email also has grammar errors and despite providing details to match me to my account 100% they say they can't.

• 
  Nathan (@nathanwilde83) reported 6 minutes ago

  And the rest. Opened a @HSBC_UK Fixed Rate Cash ISA 1 Apr for funds to transfer in at maturity on 1 May. 2 mths in & 1mth lost interest: zilch. Call centre ill informed help. Yet their Wealth ppl want me to move a £1m pension fund to them?? Not if they can’t get the basics right!

• 
  trauma doc (@docborderless) reported 6 minutes ago

  @HSBC_UK Problem is still on, no ingo grom Managers no one seems to care. Ive eent you a dm

• 
  Teds (@Tedtalks13) reported 6 minutes ago

  @HSBC_UK @WalsallCouncil Whenever your board is ready and want to actually get answer with out gaps you have my number and if I hadn’t of wiped bottoms on the energy legals via foi you would of been in **** of tax payers money

• 
  Charlie Goldsmith (@CharlieGLusaka) reported 7 minutes ago

  @HSBC_UK I sent money from my account with you to my son’s @Revolut bank account yesterday and today (details matched fully); but he has not, it turns out received either, creating problems and stress. Please could you explain where you have put my money, and why I wasn’t told?

• 
  Dawnin 27/9@LFC❤⚽️ 🇺🇦🌻 (@dawniedavidson) reported 10 minutes ago

  @HSBC_UK at some point banks need to accept that some clients need actual help to set up accounts rather than do a bit, send them away, when client receives emails and no clue what they are supposed to do esp when they are using old mobile devices, no clue how to upload info

• 
  Manda 🇵🇸 🍀 (@mandacfc) reported 18 minutes ago

  @HSBC_UK are an absolute disgrace. Almost a month we haven’t had access to our online banking. I have spent hours every day on the phone trying to get support. Speak to different people every time. I will be removing all my clients from your service. DO NOT USE HSBC FOR BUSINESS!

• 
  Superficialsupermum (@superficialmum) reported 20 minutes ago

  @HSBC_UK Everyone who switched from Kinetic can now no longer access their account!