HSBC status: access issues and outage reports

Problems in the last 24 hours in Witney, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Witney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Witney, England

Latest outage, problems and issue reports in Witney and nearby locations:

• 
  Ady Suter (@AdySuter) reported 35 minutes ago from Witney, England

  @HSBC_UK Thanks, however the mobile chat and phone line support were both frustratingly slow to respond and neither were able to help. Your customers need responsive methods of getting the help they need, including being able to talk to an actual human and in a reasonable timescale.

• 
  Nicki Watson, Cotswold Colleague Virtual Assistant (@N1ckiWatson) reported 55 minutes ago from Bledington, England

  @HSBC_UK still waiting 20 hours later for agent on you mobile chat to respond, calls not answered after 20 minutes of waiting, Terrible customer support service

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Manda 🇵🇸 🍀 (@mandacfc) reported 2 minutes ago

  @HSBC_UK Did you seriously ask me to message me privately so you could tell me in private you can’t help? Are you serious?

• 
  Joanna Pearce (@JoJoPearce) reported 2 minutes ago

  @HSBC_UK I’m Trying to use app to transfer money and seems many functions in the app are not working. Please advise. This is following a iOS update on phone.

• 
  Steve Pratley (@stephenpratley) reported 3 minutes ago

  @johnsw @HSBC_UK On any other platform I can automate chasing payments, onboarding, contract cancellations and a bunch of other stuff based on when payments arrive. Instead I start every day doing things I could have automated for about 20 years. They're like the Shoe Bomber. They never killed anyone but they've taken multiple lifetimes with the minutes they waste for every customer every day. I ought to be able to get it out of Xero but their API won't let me at data I can look at and export from the GUI either.

• 
  Kamal Chawla (@kamalchawla) reported 4 minutes ago

  @HSBC_UK @zaracottrill If we delete and install again, how are we going to log in back, isnt the login code via app only?

• 
  Iainblue (he/him)🌈 (@IainMacDonald17) reported 10 minutes ago

  @HSBC_UK dear hsbc I’ve banked with you for 40+ years why is it my brand new card contactless is not working I’ve had it 2 days it worked at @Se_Railway this morning and now isn’t?

• 
  Or Sassur (@Orsassur2) reported 17 minutes ago

  @HSBC @HSBC_UK please help me

• 
  Yvonne Dickson (@YDDelia) reported 17 minutes ago

  @HSBC_UK So I sent a PM and guess what no response. Pretty much what I expected from #HSBC. Shocking customer service

• 
  Andrew Blumson (@Andrew_Blumson) reported 20 minutes ago

  @HSBC_UK I'm a new Premier Account and World Elite customer - not a very good experience so far. Messed around on the phone, transferred to the wrong department, rude person on the phone who basically hung up on me. Not a great start!!!

• 
  Mark (@MorganMF9867) reported 21 minutes ago

  @HSBC_UK dreadful combative approach by complaints handler Monica. You get my tax status incorrect, as I'm only the POA on my brother's account, then blame me for your error. It's taken since Oct 2025 to get here. Help @financialombuds

• 
  Gallagher (@MJPGallagher) reported 22 minutes ago

  So @HSBC_UK won't let me log in to my account on my phone, because I have a Medical ID app. Amazing