HSBC status: access issues and outage reports

Problems in the last 24 hours in Willingdon, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Willingdon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Willingdon, England

Latest outage, problems and issue reports in Willingdon and nearby locations:

• 
  Patrick Tuohy (@engageurself) reported 37 minutes ago from Hailsham, England

  @HSBC_UK is there a problem with your app ?

• 
  Semi-pro Dog Wrangler (@ben8020) reported 40 minutes ago from Willingdon, England

  @HSBC_UK shockingly poor customer service. When fraud attempts happen it’s you who should be helping us, protecting your customers. We’ve banked with you for 30yrs, but it’s a no brainier, we change banks.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jason Roberts (@AdvocateRed7) reported 4 minutes ago

  @HSBC_UK your mobile banking app is not working properly, it lets me scan my thumb to log in and then freezes? I’ve since deleted the app and reinstalled it but it’s still doing it! Also what will you do with pictures of myself and ID I had to provide to set the app back up???

• 
  Awenaio (@awenaio) reported 6 minutes ago

  @HSBC_UK HSBC has locked my account. Their customer services will not put me through to an agent. Their chat is incapable of helping with the problem. It means I have no access to my account, either online or by app. This can only be fraud. You cannot report fraud because the customer services number will not put you through to an agent. This is disgraceful.

• 
  Nomad (@_londontrader_) reported 8 minutes ago

  @HSBC_UK crap service

• 
  Mrs Whits (@lizflenley) reported 8 minutes ago

  @HSBC_UK This is what I’ve tried but when I call it just directs me to the website to book and then the call ends so I can’t actually get through to book an appointment!

• 
  Alex (@AlexRM) reported 9 minutes ago from Victoria, England

  @HSBC_UK I want to open an Advance account using the account switching service but at no point during the application process do you request my old bank details. Not sure therefore how you’re going to manage to switch it! Please can you explain how to do this?

• 
  Mark (@MorganMF9867) reported 11 minutes ago

  @HSBC_UK dreadful combative approach by complaints handler Monica. You get my tax status incorrect, as I'm only the POA on my brother's account, then blame me for your error. It's taken since Oct 2025 to get here. Help @financialombuds

• 
  nistaghm (@nistaghm) reported 13 minutes ago

  @HSBC_UK Hello. I am currently in the UK. I cannot log into my mobile app because SMS codes are not arriving at my Kazakhstan phone number. Can you help me reset my access or change the number?

• 
  Jag Hir (@jaghir) reported 13 minutes ago

  Numerous @HSBC_UK Premier and Business bank accounts with substantial sums held. Your staff cannot confirm our relationship manager contact info and decline a new bank account to sit alongside our others! Ridiculous poor service with zero consideration.

• 
  Dungeons And Joypads (@DungeonsJoypads) reported 16 minutes ago

  @HSBC_UK Im sorry. But unless you are a checkmark account, I have no reason to believe you are not another scam account trying to access my information. Fix up HSBC. You must be able to afford it! Ask the mexican cartels that you were laundering money for to help you out.

• 
  Vishal Dutta (@Vishaldutta) reported 17 minutes ago

  @HSBC_UK I got an email about unread documents but I have lost my log in details including my account number and sort code, what can I do?