HSBC status: access issues and outage reports

Problems in the last 24 hours in Swindon, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Swindon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Swindon, England

Latest outage, problems and issue reports in Swindon and nearby locations:

• 
  Adam Sloman (@Adam_Sloman) reported 46 minutes ago from Cirencester, England

  @HSBC_UK Hi, I need some help with a commercial card account I've repeatedly closed but you keep sending me a statement saying I owe £32 for the card (I got rid of the card having never used it in 2015)

• 
  SParker (@HebbyGold) reported 57 minutes ago from Swindon, England

  @HSBC_UK @damawa42 Same problem for me too. Have sent a dm.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dan (@dmk_dann) reported 9 minutes ago

  @financialombuds @HSBC_UK have held my funds two months now claiming my account is under review i cannot access my salary yet i provided all details required kindly assist

• 
  waitingforasnowday (@pepsimpmax) reported 16 minutes ago

  @HSBC_UK how ******** am i meant to deposit dollars if the only branch in Scotland with counter service is in Edinburgh? Travel 2hrs on a workday? What about employed people? Why isn’t it working on Saturday?

• 
  Carly (@limebean) reported 18 minutes ago

  @HSBC_UK hi is the online banking down? As when I log in the screen is frozen

• 
  cardiffbhoy (@stephenrcardiff) reported 20 minutes ago

  @HSBC_UK daughter is locked out of her online banking and nobody can help

• 
  Lauren 🦋 (@LaurenRose94_) reported 21 minutes ago

  @HSBC_UK I’ve just tried to update my change of name on the app but it’s saying I can only do this in person. All my local branches have closed down and I’m unable to get to one. What do I do please?

• 
  Kulpreet Khanna (@kulpreetkhanna) reported 22 minutes ago

  @HSBC_UK Hi, I want to share some feedback. I am really disappointed with the place of response on the Premier chat. It takes more than 45 mins to explain the problem to your team and the final response is usually call our number. Very poor experience over the last two times.

• 
  Space0day (@space0day) reported 24 minutes ago

  The mobile app support team isn't helping saying they don't have further access. @HSBC_UK

• 
  Ruth Anders (@987Anders) reported 24 minutes ago

  @HSBC_UK please contact me re : poor customer service. Advisors having to " follow the script ", unable to speak on behalf of my 91 year old parent, no knowledge about how the only remaining local branch operates. A frustrating 40 minute call.

• 
  Mad_hatter (@Madhatt41585343) reported 25 minutes ago

  Is it actually possible to get £220 switch bonus? Terms say must 'open a bank account in our mobile banking app' App sends me back to the website. Help bot says "need to apply... on your web browser... application isn’t available on the mobile app" @HSBC_UK

• 
  Helen Todd (@HelenTodd3) reported 25 minutes ago

  @jckchn88 @HSBC_UK Hi, spent 50 mins on hold to be told every UK customer received this in error and there is no issue with your cards. The woman told me I was ok to unfreeze my card. Hope that helps #HSBC #ApplePay