HSBC status: access issues and outage reports

Problems in the last 24 hours in Cirencester, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Cirencester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Cirencester, England

Latest outage, problems and issue reports in Cirencester and nearby locations:

• 
  Adam Sloman (@Adam_Sloman) reported 11 minutes ago from Cirencester, England

  @HSBC_UK Hi, I need some help with a commercial card account I've repeatedly closed but you keep sending me a statement saying I owe £32 for the card (I got rid of the card having never used it in 2015)

• 
  SParker (@HebbyGold) reported 16 minutes ago from Swindon, England

  @HSBC_UK @damawa42 Same problem for me too. Have sent a dm.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Escapeartiste (@MelliardAmanda) reported 1 minute ago

  I’m pretty sure none they have dealt with has ever set up a business themselves or put their neck on the line. The service and communication is appalling, everyone hiding behind online communication, @HSBC_UK it is very poor

• 
  حسين سجاد حسين (@HusseinSajjad89) reported 4 minutes ago

  @aptherazor @HSBC_UK I had the same issue with Lloyd's many many years ago. Had to take someone I knew personally to sort it out.

• 
  Kamal Chawla (@kamalchawla) reported 6 minutes ago

  @HSBC_UK @zaracottrill If we delete and install again, how are we going to log in back, isnt the login code via app only?

• 
  Ruth Anders (@987Anders) reported 6 minutes ago

  @HSBC_UK please contact me re : poor customer service. Advisors having to " follow the script ", unable to speak on behalf of my 91 year old parent, no knowledge about how the only remaining local branch operates. A frustrating 40 minute call.

• 
  Di- Rect..🎗️🇮🇱🇬🇧(To The Point) (@ReformedMr) reported 8 minutes ago

  @HSBC_UK Why oh why when I call your service, first of all your employee can’t even say my surname correctly and they can’t even deal with what I asked for. An absolute total waste of time dealing with offshore employees. Why can’t I speak to somebody from the United Kingdom?

• 
  Nivesh Verma (@neekeshverma) reported 9 minutes ago

  @HSBC_UK @financialombuds Please help here. Stuck in this situation with no update and financial hardships

• 
  Andrew Blumson (@Andrew_Blumson) reported 11 minutes ago

  @HSBC_UK I'm a new Premier Account and World Elite customer - not a very good experience so far. Messed around on the phone, transferred to the wrong department, rude person on the phone who basically hung up on me. Not a great start!!!

• 
  Helen Todd (@HelenTodd3) reported 12 minutes ago

  @jckchn88 @HSBC_UK Hi, spent 50 mins on hold to be told every UK customer received this in error and there is no issue with your cards. The woman told me I was ok to unfreeze my card. Hope that helps #HSBC #ApplePay

• 
  Felix MD. (@felixonyegbule) reported 13 minutes ago

  @HSBC_UK it’s quite sad that I will have to close my main account with you after six solid years. It’s been good using your bank, unfortunately , lately it’s increasing difficult solving basic customer care problems. The HSBC app as well is horrible to navigate. Quite appalling

• 
  Gerald Hamilton (@_GeraldHamilton) reported 21 minutes ago

  @HSBC_UK My Global Money account is not working, I get error message in the App "You are trying to convert less than £0.01, please change the amount" I've tried different amounts to many different currencys, same error message in a yellow banner. Can you raise with tech team?