HSBC

Is HSBC down in Southampton, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Southampton, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Southampton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Southampton, England 03/20/2025 14:05

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (47%)

    Mobile App (47%)

  2. Transactions (17%)

    Transactions (17%)

  3. Login (16%)

    Login (16%)

  4. Website (14%)

    Website (14%)

  5. Transfer (6%)

    Transfer (6%)

Live Outage Map Near Southampton, England

The most recent HSBC outage reports came from the following cities: Gosport, Southampton and Wickham.

Loading map, please wait...
City Problem Type Report Time
United KingdomGosport Website
United KingdomSouthampton Login
United KingdomSouthampton Login
United KingdomWickham Transactions
United KingdomSouthampton Login
United KingdomSouthampton Mobile App

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Southampton, England

Latest outage, problems and issue reports in Southampton and nearby locations:

  • Coastguard Mark W. Clark (@Coastguard) reported from Hythe, England

    Why is customer service now so rubbish @HSBC_UK ? 45 minutes hanging on the phone before it clicks off. You're closing dozens of local branches. There is no one to talk to. Why would anyone keep their account with you any more? I've had mine 50 years wonder why.

  • shanghaisaint Steve Conway (@shanghaisaint) reported from Locks Heath, England

    Dear @HSBC_UK is there anyway to send a secure message via your website for a general enquiry as it’s no longer obvious and I’m not interested in your chatbot?

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • davenorcott Dave Norcott (@davenorcott) reported

    @Kyles_83 @HSBC_UK Found this whilst googling the same problem - they're still horseshit. Same issue with firstdirect sorted in 2 minutes

  • paul31531645 paul (@paul31531645) reported

    @HSBC_UK I came here to rant… didn’t expect any help. Never got it from your customer services, so certainly didn’t expect it here. I won’t change my mind. After 30 years of banking with you, I feel free of the headaches already! #hsbcuk sucks!

  • MillyMoons1 Hel’s Bells Ⓥ (@MillyMoons1) reported

    @CMAgovUK You can give them some advice about what decent customer service is while you’re at it 👍🏻 their service has gone right down the pan over the years. So I left 🤷🏻 @HSBC_UK

  • millar_sheila Sheila M 🇬🇧🇪🇺🇺🇦 (@millar_sheila) reported

    @HSBC_UK Is there a problem accessing InvestDirect from online banking? Tried online chat but no response.

  • RucknPuck Dibzy (@RucknPuck) reported

    @HSBC_UK I cannot download any statements on the app and on the website. Called the helpline but they were unable to help me then our call got mysteriously disconnected. Is this problem being looked into?

  • nknsant Nandan Sant (@nknsant) reported

    @HSBC_UK Pathetic service. Customer service is helpless 1. Can't change address online 2. Cannot send replacement cards After being on a call for 1 hr, all we hear is we cannot do anything, you need to go to a branch. Time to move on, after being with HSBC for 19 yrs!!

  • Lina_oxo paulina (@Lina_oxo) reported

    @darkeyesofldn @HSBC_UK Im having the same issue, need to download my statements today, @HSBC_UK can you help?

  • elizhist Elizabeth Histed (@elizhist) reported

    @HSBC_UK Thanks for your reply! I have tried calling, but I am not able to progress with out entering my customer number, which I do not have since there has been no correspondence. Do you have another way I can contact the right team?

  • James_Tewes James Tewes (@James_Tewes) reported

    @HSBC_UK Can HSBC explain why as a premier customer all my calls are being directed offshore with people that fail to clearly understand English and cannot answer a simple question because it is not on their crib sheet?? To add insult having to wait 45min for this nonsense..

  • darkeyesofldn darkeyesoflondon (@darkeyesofldn) reported

    @HSBC_UK I know how to do it. The app and website won’t let me access them. Is this a reported problem or have others experienced this?