HSBC status: access issues and outage reports

Problems in the last 24 hours in Hythe, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Hythe, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Hythe, England

Latest outage, problems and issue reports in Hythe and nearby locations:

• 
  Mark W. Clark (@Coastguard) reported 18 minutes ago from Hythe, England

  Why is customer service now so rubbish @HSBC_UK ? 45 minutes hanging on the phone before it clicks off. You're closing dozens of local branches. There is no one to talk to. Why would anyone keep their account with you any more? I've had mine 50 years wonder why.

• 
  Steve Conway (@shanghaisaint) reported 30 minutes ago from Locks Heath, England

  Dear @HSBC_UK is there anyway to send a secure message via your website for a general enquiry as it’s no longer obvious and I’m not interested in your chatbot?

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Arpan Jain (@jainarpan13) reported 7 minutes ago

  @HSBC_UK I had an account with you when in UK. I moved to India for two years and now want to use the account. Since the number registered with you is not working, I am not able to login. Could you please help me in logging into my account by verifying the details using email.

• 
  Superficialsupermum (@superficialmum) reported 8 minutes ago

  @HSBC_UK Everyone who switched from Kinetic can now no longer access their account!

• 
  Den 🇬🇾 🇯🇲 (@LePhantomDennis) reported 10 minutes ago

  .@HSBC_UK has to be the worst UK back for customer experience. You can't apply for a fixed rate ISA using a web browser like you can with every other bank, they want you to install their mobile banking app to open the ISA. Ridiculous.

• 
  Tim Huckle (@timhuckle) reported 13 minutes ago

  @kyle213187 @HSBC_UK Also. Seems to be a glitch.

• 
  Shirley (@SJacks61) reported 13 minutes ago

  My husband died. The administration is difficult at the best of times (and these are my worst of time) but @santanderuk has been superb and @HSBC_UK absolutely awful - they could learn so much from Santander.

• 
  さぶろう (@Sub_Low19) reported 13 minutes ago

  Hi, @HSBC_UK I'm hoping you can help. I tried calling to reactivate my frozen account, but the automated system asks for my telephone banking security number, which I don't have it with me. Could you please provide a phone number where I can speak to someone directly? Thanks.

• 
  prem sai charan (@premsaicharan) reported 16 minutes ago

  @HSBC_UK Do NOT use @HSBC. Their customer care is completely incompetent. Dealt with an agent who didn't understand a word I was saying and just blocked my account out of nowhere. Worst customer service ever. #BadService #HSBC

• 
  nistaghm (@nistaghm) reported 18 minutes ago

  @HSBC_UK Hello. I am currently in the UK. I cannot log into my mobile app because SMS codes are not arriving at my Kazakhstan phone number. Can you help me reset my access or change the number?

• 
  Jack Vaughn (@BigHairyJack) reported 18 minutes ago

  @HSBC_UK Having ordered a new secure key (the old one got deactivated for no good reason and couldn't be reactivated) I'm now told that it can take up to 7 working days to get to me. Leaving me 11 days without being able to access my account. I think it's time to switch bank.

• 
  Frenchgranny (@frenchgranny) reported 20 minutes ago

  @HSBC_UK Very very impressed. My card was hacked on Saturday, you spotted it immediately and contacted me. No payment was made to the fraudsters. A new card was necessary and you sd 4-5 working days. It arrived today. Excellent service, thank you.