HSBC status: access issues and outage reports

Problems in the last 24 hours in Locks Heath, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Locks Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Locks Heath, England

Latest outage, problems and issue reports in Locks Heath and nearby locations:

• 
  Steve Conway (@shanghaisaint) reported 5 minutes ago from Locks Heath, England

  Dear @HSBC_UK is there anyway to send a secure message via your website for a general enquiry as it’s no longer obvious and I’m not interested in your chatbot?

• 
  Cat Palmer (@PompeyTuxCat) reported 8 minutes ago from Portsmouth, England

  Trying to make an appointment with my bank. Website said to phone. Automatic phone service said to use the website. Thanks, @HSBC_UK, that's really helpful. 🙄 (Eventually managed to speak to someone and she was very nice, BTW.)

• 
  Mark W. Clark (@Coastguard) reported 54 minutes ago from Hythe, England

  Why is customer service now so rubbish @HSBC_UK ? 45 minutes hanging on the phone before it clicks off. You're closing dozens of local branches. There is no one to talk to. Why would anyone keep their account with you any more? I've had mine 50 years wonder why.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Yvonne Dickson (@YDDelia) reported 4 minutes ago

  @HSBC_UK what is going on re your ISAs. It’s been 3 months since I did an internal ISA transfer and nothing has been done. A formal complaint has got me nowhere and can’t even get a timescale. Absolutely shocking customer service.

• 
  White Apathy (@fundcruncher) reported 6 minutes ago

  @HSBC_UK I'm not having issues accessing the app. Why don't you read what I've typed.

• 
  Carly (@limebean) reported 6 minutes ago

  @HSBC_UK hi is the online banking down? As when I log in the screen is frozen

• 
  Steve Pratley (@stephenpratley) reported 7 minutes ago

  Every payment I get goes “kerching” except for @HSBC_UK This is a much bigger problem than it sounds

• 
  𝚟𝚎𝚕𝚙𝚢𝚛𝚎 (@velpyre) reported 7 minutes ago

  @HSBC_UK funny though, the app works perfectly fine on my nintendo switch i modded to run android. the latest update has just completely broken the security check feature. it's all over the place

• 
  Adam (@c0ntr0lzed) reported 8 minutes ago

  @HSBC_UK Is it possible to set up an Executor account without already being an existing customer of HSBC?

• 
  AI Enthusiast (@aici_interiors) reported 8 minutes ago

  @HSBC_UK But I need help and I got none over 4 phone calls, that's how good your Indian call centres are!

• 
  Luke Holbrook (@Holbrookshots) reported 10 minutes ago

  @HSBC_UK hi guys. Is it possible to get a custom bank statement generated? A support agent told me yesterday that it was possible, but now another one is saying it isn’t. It’s 2026 & other banks do this - especially since it’s for a business loan application.

• 
  Grenville Mills (@GrenvilleMills) reported 16 minutes ago

  @HSBC_UK Is there anyone reading this from HSBC prepared to take ownership of an issue concerning serious failures in your business account opening process?

• 
  Shirley (@SJacks61) reported 17 minutes ago

  My husband died. The administration is difficult at the best of times (and these are my worst of time) but @santanderuk has been superb and @HSBC_UK absolutely awful - they could learn so much from Santander.