HSBC status: access issues and outage reports

Problems in the last 24 hours in Portsmouth, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Portsmouth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Portsmouth, England

Latest outage, problems and issue reports in Portsmouth and nearby locations:

• 
  Cat Palmer (@PompeyTuxCat) reported 36 minutes ago from Portsmouth, England

  Trying to make an appointment with my bank. Website said to phone. Automatic phone service said to use the website. Thanks, @HSBC_UK, that's really helpful. 🙄 (Eventually managed to speak to someone and she was very nice, BTW.)

• 
  Steve Conway (@shanghaisaint) reported 36 minutes ago from Locks Heath, England

  Dear @HSBC_UK is there anyway to send a secure message via your website for a general enquiry as it’s no longer obvious and I’m not interested in your chatbot?

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Kefas (@kefasjohn) reported 5 minutes ago

  @HSBC_UK I stopped calling after you guys kept saying you're working on it yet nothing changed.

• 
  NeuralNerdz (@NeuralNerdz) reported 5 minutes ago

  @HSBC_UK I'm a new customer moving from Canada to London. My app is approved but I'm getting 'Service Unavailable' on the final mobile banking setup step. I have screenshots—where can I send them?

• 
  Ben (@Ben38695291) reported 6 minutes ago

  @HSBC_UK plz help . I have lost my card and am trying to log into online banking to get a new one issued but can’t remember my details - to reset it asks for details I don’t have (sort code etc - which are on my card!) plz help me get some way of accessing my account

• 
  KDL (@lawry_kevin) reported 7 minutes ago

  @HSBC_UK Been a customer over 50 years got scammed byca rouge trader police I evolved Trading standards gitca crime number Phoned my bank up to stop one of the payments They said no and told me why didn't research the trader Not happy very poor service

• 
  judith (@ju499) reported 11 minutes ago

  @HSBC_UK block my card for possible fraud. Fair enough, ask me to ring the fraud team. Fair enough. Can’t put me through to the fraud team due to technical issues your end but my card will still be blocked ! Very poor service.

• 
  🆁 (@CapitalR) reported 14 minutes ago

  @HSBC_UK I’ve already ordered a new card but it’s unbelievable that two staff members failed to advise me to cancel and order a replacement, rather just “see what happens” attitude. The customer service and care is truly appalling.

• 
  DG (@rordowg) reported 14 minutes ago

  @HSBC_UK Having issues sending international payment. Error is GBB-INP-1266 - please can you advise?

• 
  Sarah Jones (@jonesy_sa) reported 15 minutes ago

  An open message to @HSBC @HSBC_UK What is wrong with your international company? Why do you persist in refusing to help charities? I am a treasurer of a charity. We are small. Very small. Out account is with you, although not for much longer.

• 
  Distrbution Alpha (@Dist_Alpha) reported 16 minutes ago

  @HSBC_UK 2 hrs in hell loop of business customer service trying to get my business debit card unblocked. They send me to card services who say they can’t deal with business cards and send me back to them. How can I get out this cycle and someone to please unblock my card!

• 
  Nick Cox (@njc235) reported 20 minutes ago

  @andyward1964 @HSBC_UK I hope you’re not expecting an answer. The days of good customer service in the UK are long gone my friend.