HSBC status: access issues and outage reports

Problems in the last 24 hours in Portsmouth, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Portsmouth, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Portsmouth, England

Latest outage, problems and issue reports in Portsmouth and nearby locations:

• 
  Steve Conway (@shanghaisaint) reported 36 minutes ago from Locks Heath, England

  Dear @HSBC_UK is there anyway to send a secure message via your website for a general enquiry as it’s no longer obvious and I’m not interested in your chatbot?

• 
  Cat Palmer (@PompeyTuxCat) reported 57 minutes ago from Portsmouth, England

  Trying to make an appointment with my bank. Website said to phone. Automatic phone service said to use the website. Thanks, @HSBC_UK, that's really helpful. 🙄 (Eventually managed to speak to someone and she was very nice, BTW.)

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matthew Roberts (@AlmaBear) reported 5 minutes ago

  @HSBC_UK Please help me. I’m locked out of my business bank account and can’t access the required Security Details Reset Form online. Stuck in an endless loop online & call centre/branch both unable to help!

• 
  JaneYesItsMeAgainDoe (@JaneNotDoeAgain) reported 14 minutes ago

  @HSBC_UK why are your customer services absolute crap?

• 
  iain (@iainlaw) reported 14 minutes ago

  Dear @HSBC_UK WTF is going on with your "advance" call centre? Been on hold awaiting to speak to someone for near 30 minutes now.....

• 
  linda mcdonald (@lindamcdonald2) reported 15 minutes ago

  @hameda456 @HSBC_UK @GeogAndy I have waited around 3 weeks,but i have just heard back from them.Apparently they are working well behind schedule .probably all working from home

• 
  Joel Levitt (@joel_levitt) reported 19 minutes ago

  @HSBC_UK I have a new phone but can’t get into my old one (water damage) when I log in it just asks to scan a qr code (no other option)

• 
  S. S. George (@gigeaky) reported 20 minutes ago

  @HSBC_UK on a good note HSBC mobile banking app is finally working on iOS 16 public beta after today's update! #iOS16 #hsbconios16

• 
  Rachel Walker (@rachelana21) reported 21 minutes ago

  @HSBC_UK tried to reset my online password, answered security questions, then was hung up on. Called back to be told online account locked and that I need to go into branch and no record of first call. Meant to be going abroad tomorrow - can you help me?

• 
  Tricia Fitzpatrick (@tmpfe05) reported 24 minutes ago

  @HSBC_UK @TROYmagician Your telephone line constantly repeating use the app, talk to us on chat. 9/10 they can't help and tell you to phone. I've followed your procedures, yet the problems stil exists. Problems last month too that were bodged.

• 
  Dan (@DanJenner76) reported 27 minutes ago

  @HSBC_UK called yesterday talked to one of your agents I was told the department I wanted to talk to was a 40 minute wait so they booked me in for a call at 09:30 this morning. Almost 11:30 and still no call back. Very poor customer service

• 
  SP (@sjp_33) reported 28 minutes ago

  @HSBC_UK we have a major account security issue and are unable to get hold of anyone. Then get hung up on when we finally get through. No one answering chat either…have no idea what to do. Blatant fraud is no taken seriously