HSBC status: access issues and outage reports

Problems in the last 24 hours in Saint Neots, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Saint Neots, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Saint Neots, England

Latest outage, problems and issue reports in Saint Neots and nearby locations:

• 
  Angry Hedgehog litter picking (@NyuOtaku) reported 3 minutes ago from Marston Moretaine, England

  @HSBC_UK That's not the problem. You sell a insurance cover and u don't give the essential information. You just receive the payment every month but the insurance cover service is hard as hell to contact them. You force people to use your website and the password system is horrendous

• 
  Angry Hedgehog litter picking (@NyuOtaku) reported 27 minutes ago from Marston Moretaine, England

  @HSBC_UK why it's so hard to contact u by phone? Your website it's a nightmare and you mobile bank app it's ridiculously basic. I can't belive @lacaixa has a better system than an international bank.

• 
  Dee (@DeeHunnie) reported 43 minutes ago from Bedford, England

  Poor poor service from @HSBC_UK in bedford today. 45 min wait just to change name on a/c - so much for Premier

• 
  Dee (@DeeHunnie) reported 54 minutes ago from Bedford, England

  @HSBC_UK it’s bereft of any staff in Bedford today. Dismal service #bedford #CustomerExperience #poorcustomerservice

• 
  Joey (@joey_geoloog) reported 55 minutes ago from Roxton, England

  @HSBC_UK Hi Avril Thanks but the voice prompts on the phone say otherwise, it advises to log in online. Can you check the screenshots in my original tweet and pass this onto someone who can fix it? Thanks

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alex Roebuck (@AlexRoebuck) reported 54 seconds ago

  @HSBC_UK Woken up to an email from you confirming registration of my card on Apple Pay. I’m lead to believe this was a glitch - will you be issuing a follow up to confirm?

• 
  Arpan Jain (@jainarpan13) reported 2 minutes ago

  @HSBC_UK I had an account with you when in UK. I moved to India for two years and now want to use the account. Since the number registered with you is not working, I am not able to login. Could you please help me in logging into my account by verifying the details using email.

• 
  Novel Idea (@ideas_novel) reported 12 minutes ago

  @HSBC_UK No warning at all — tried to sign in & my acnt was suddenly suspended & with Account Review Team. Phone banking says I'm now "unverified" so can't discuss it. Forced to travel 25 to branch. 0 communication. Avoid banking with #AvoidHSBC

• 
  Priya Samuel (@PriyaSamuel1) reported 12 minutes ago

  @HSBC_UK your service is rubbish. Can only apply for an ISA by mobile phone app or going into a branch. This service should be accessible through online banking and phone banking. Useless bearing in mind number of branches closed

• 
  Grenville Mills (@GrenvilleMills) reported 12 minutes ago

  @HSBC_UK Is there anyone reading this from HSBC prepared to take ownership of an issue concerning serious failures in your business account opening process?

• 
  Stuart Fox (@stuartfoxmusic) reported 13 minutes ago

  @HSBC_UK So you’ll engage when it’s fun, but block me after you’ve been abusive and insulting and I just want an apology and assurance it won’t happen again.

• 
  Vishal Dutta (@Vishaldutta) reported 15 minutes ago

  @HSBC_UK I got an email about unread documents but I have lost my log in details including my account number and sort code, what can I do?

• 
  Thomas Thorburn (@ThomasThorburn) reported 16 minutes ago

  @HSBC_UK I am a Premier account holder, have had my phone and wallet stolen in Portugal, service offered by Aviva is woeful, unable to get through, told that coverage is actually much lower than advertised, with a month wait. Stranded here for a week more no phone bank cards etc

• 
  Omar McAdam (@OmarMcAdam) reported 24 minutes ago

  Open a bank account @HSBC_UK is known and reputable has multi-currency accounts - 🫡 Transfer money in 👍 Transfer money out 👀 Wait, how do i get a transfer confirmation I can only see the nickname I gave the contact and amount Call premier support No way at all in web or app to get a NORMAL transfer confirmation PDF or even see on screen transfer details (to which ACC/SrtCde) WTAF 🤯

• 
  AI Enthusiast (@aici_interiors) reported 25 minutes ago

  @HSBC_UK But I need help and I got none over 4 phone calls, that's how good your Indian call centres are!