HSBC status: access issues and outage reports

Problems in the last 24 hours in Saint Neots, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Saint Neots, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Saint Neots, England

Latest outage, problems and issue reports in Saint Neots and nearby locations:

• 
  Dee (@DeeHunnie) reported 2 minutes ago from Bedford, England

  Poor poor service from @HSBC_UK in bedford today. 45 min wait just to change name on a/c - so much for Premier

• 
  Angry Hedgehog litter picking (@NyuOtaku) reported 5 minutes ago from Marston Moretaine, England

  @HSBC_UK That's not the problem. You sell a insurance cover and u don't give the essential information. You just receive the payment every month but the insurance cover service is hard as hell to contact them. You force people to use your website and the password system is horrendous

• 
  Angry Hedgehog litter picking (@NyuOtaku) reported 48 minutes ago from Marston Moretaine, England

  @HSBC_UK why it's so hard to contact u by phone? Your website it's a nightmare and you mobile bank app it's ridiculously basic. I can't belive @lacaixa has a better system than an international bank.

• 
  Joey (@joey_geoloog) reported 49 minutes ago from Roxton, England

  @HSBC_UK Hi Avril Thanks but the voice prompts on the phone say otherwise, it advises to log in online. Can you check the screenshots in my original tweet and pass this onto someone who can fix it? Thanks

• 
  Dee (@DeeHunnie) reported 55 minutes ago from Bedford, England

  @HSBC_UK it’s bereft of any staff in Bedford today. Dismal service #bedford #CustomerExperience #poorcustomerservice

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  T Bolts (@Marathon_Tardis) reported 2 minutes ago

  @HSBC_UK been with you 2 days. Most infuriating customer service contact systems ever.

• 
  Sally F 💙 (@SallyF100) reported 6 minutes ago

  @HSBC_UK I have been trying for an hour and a half this morning to make a payment on behalf of my mother, for whom I have power-of-attorney, and your operator has now hung up on me. This is terrible service, it can’t be this hard to make a pyt.

• 
  Jack (@Jack_McClure) reported 9 minutes ago

  @HSBC_UK Your support team are absolutely appalling. They are literally refusing to help me with issues which fall directly under the UK's Direct Debit Guarantee

• 
  AI Enthusiast (@aici_interiors) reported 11 minutes ago

  @HSBC_UK But I need help and I got none over 4 phone calls, that's how good your Indian call centres are!

• 
  Pratik Bhongade (@mpratik02) reported 11 minutes ago

  Hey @HSBC_UK , can you imagine if someone needs to get a 6 months up to date bank statement for his account he needs to chat or call customer service, they raise a request and ask you to wait for 2 days, it’s been 5 days I asked for the statement and still waiting. It should a simple date filter in the app to get the statement, don’t you think so? I recon, I am bit frustrated now with this amazing service.

• 
  Dungeons And Joypads (@DungeonsJoypads) reported 11 minutes ago

  @HSBC_UK HSBC asking me to click links sent to me by email is exactly why we are in this mess. I dont click links sent to me by email. If this is the official twitter account, why cant you afford to pay for a check mark? Because virtuous rainbow flags and middle fingers to Elon Musk are more important than protecting your own online identity? How very noble. Absolutely dog **** bank.

• 
  Windsurf.KE ☀️ (@XRPinKE) reported 14 minutes ago

  @HSBC_UK @CleansedTweets lol @HSBC_UK you treated me like **** as well. I hope you get punished by the ombudsman and stop treating us expats like ****. Given the banks origins you should be the first choice bank for UK expats. Now you are a liability and will lose a lot of deposits

• 
  Jamie Williams (@AstroJamie_) reported 19 minutes ago

  @HSBC @HSBC_UK please can I speak to your customer service about a switch offer?

• 
  simon le vans Shadow Home Secretary (@simonlevans) reported 19 minutes ago

  @HSBC_UK I’m now talking to an actual person in the app. You should have this as an immediate choice on chat. In fact it should be an immediate default when your chat bot can’t help.

• 
  Elizabeth Hume (@ElizabethHume) reported 23 minutes ago

  @NaomiLWood @HSBC_UK That is so annoying. Had a similar problem recently.The frustration is so real and practically physical as one gets more and more stressed. Good luck.