HSBC status: access issues and outage reports

Problems in the last 24 hours in Saint Neots, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Saint Neots, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Saint Neots, England

Latest outage, problems and issue reports in Saint Neots and nearby locations:

• 
  Angry Hedgehog litter picking (@NyuOtaku) reported 3 minutes ago from Marston Moretaine, England

  @HSBC_UK That's not the problem. You sell a insurance cover and u don't give the essential information. You just receive the payment every month but the insurance cover service is hard as hell to contact them. You force people to use your website and the password system is horrendous

• 
  Dee (@DeeHunnie) reported 13 minutes ago from Bedford, England

  Poor poor service from @HSBC_UK in bedford today. 45 min wait just to change name on a/c - so much for Premier

• 
  Joey (@joey_geoloog) reported 18 minutes ago from Roxton, England

  @HSBC_UK Hi Avril Thanks but the voice prompts on the phone say otherwise, it advises to log in online. Can you check the screenshots in my original tweet and pass this onto someone who can fix it? Thanks

• 
  Angry Hedgehog litter picking (@NyuOtaku) reported 37 minutes ago from Marston Moretaine, England

  @HSBC_UK why it's so hard to contact u by phone? Your website it's a nightmare and you mobile bank app it's ridiculously basic. I can't belive @lacaixa has a better system than an international bank.

• 
  Dee (@DeeHunnie) reported 48 minutes ago from Bedford, England

  @HSBC_UK it’s bereft of any staff in Bedford today. Dismal service #bedford #CustomerExperience #poorcustomerservice

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Caryn Cox DStJ DL 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇳🇱 (@caryncoxphealth) reported 1 minute ago

  @HSBC_UK failed responses to emails to named account as requested by staff member @ Malvern branch. Rang number on business card. Unable to help. Am trying to open an account and make deposit. Any customer care? Any assistance?

• 
  mohamed budiste (@xamsa) reported 1 minute ago

  @HSBC_UK the mobile app keeps crashing every time I try to open since early morning until now. Is it down?

• 
  ana gic ....Actor & Filmmaker (@anagicphoto) reported 7 minutes ago

  @HSBC_UK Hi you gave me the the wrong information they could not help

• 
  Helen Stubbs (@hpstubbs) reported 8 minutes ago

  Blimey @HSBC_UK you don't make it easy ! As a @firstdirecthelp customer I wanted basic info from you that can't be found online. Rang both non-HSBC & existing HSBC numbers..pls enter sort code (how do you have a sort code if you're not a customer?). I'm about to go elsewhere..

• 
  Tommo 🍻🎸⚽🏏 (@Tom_Read92) reported 14 minutes ago

  @HSBC_UK what options do I have as I'm struggling financially in the next couple of months and I have an ongoing loan, I spoke to someone online and they didn't understand the situation and why I feel so low and the way I do. Can you help me?

• 
  Ruth Irvine (@Big_ruthie) reported 15 minutes ago

  @HSBC_UK Appalled at HSBC's lack of concern to customers experiencing the fraudulent use of their home address for credit card abuse. Issue raised on 04/04 but still unallocated, told today they have up to 30/05 to respond. This is the escalation process. HSBC approved this CCard

• 
  John Kefas (@kefasjohn) reported 21 minutes ago

  @HSBC_UK And I can't login to my Internet banking cos my device (like calculator) is not working anymore. I contacted you guys via mobile number and complained but I was asked to send some documents for confirmation before they could unfreeze my account which I did... 2

• 
  Simon 'Robertsey' Roberts (@simonro11487527) reported 23 minutes ago

  @HSBC_UK thanks for cancelling parts of my ‘Orchard’ account …..after we agreed (via the call centre) you wouldn’t …..I now await the outcome of my complaint (that’ll take over a week to answer…unreal!!) Very disappointed 30Y plus customer!! 🤬

• 
  Jag Hir (@jaghir) reported 25 minutes ago

  Numerous @HSBC_UK Premier and Business bank accounts with substantial sums held. Your staff cannot confirm our relationship manager contact info and decline a new bank account to sit alongside our others! Ridiculous poor service with zero consideration.

• 
  𝗞𝗮𝗿𝗶𝘀𝘀 🌸 (@Karisspluck) reported 27 minutes ago

  @HSBC_UK Hi, I’ve cancelled my credit card and the app has now signed me out. I still have a document I need to read but can’t access it. Will this be sent to me in the post instead? I’m assuming it just says to cut up the card, but I’m not sure.