HSBC status: access issues and outage reports

Problems in the last 24 hours in Saint Neots, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Saint Neots, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Saint Neots, England

Latest outage, problems and issue reports in Saint Neots and nearby locations:

• 
  Joey (@joey_geoloog) reported 4 minutes ago from Roxton, England

  @HSBC_UK Hi Avril Thanks but the voice prompts on the phone say otherwise, it advises to log in online. Can you check the screenshots in my original tweet and pass this onto someone who can fix it? Thanks

• 
  Angry Hedgehog litter picking (@NyuOtaku) reported 7 minutes ago from Marston Moretaine, England

  @HSBC_UK why it's so hard to contact u by phone? Your website it's a nightmare and you mobile bank app it's ridiculously basic. I can't belive @lacaixa has a better system than an international bank.

• 
  Angry Hedgehog litter picking (@NyuOtaku) reported 15 minutes ago from Marston Moretaine, England

  @HSBC_UK That's not the problem. You sell a insurance cover and u don't give the essential information. You just receive the payment every month but the insurance cover service is hard as hell to contact them. You force people to use your website and the password system is horrendous

• 
  Dee (@DeeHunnie) reported 22 minutes ago from Bedford, England

  Poor poor service from @HSBC_UK in bedford today. 45 min wait just to change name on a/c - so much for Premier

• 
  Dee (@DeeHunnie) reported 56 minutes ago from Bedford, England

  @HSBC_UK it’s bereft of any staff in Bedford today. Dismal service #bedford #CustomerExperience #poorcustomerservice

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Louise (@LouiseZaaijman) reported 2 minutes ago

  @HSBC_UK Why is the log in page frozen?

• 
  Simon Laskey (@SimonLaskey) reported 3 minutes ago

  @andyward1964 @HSBC_UK Same issue.

• 
  Nick Cox (@njc235) reported 3 minutes ago

  @andyward1964 @HSBC_UK I hope you’re not expecting an answer. The days of good customer service in the UK are long gone my friend.

• 
  Alex De La Garza (@alex_goteam) reported 3 minutes ago

  @HSBC @HSBC_UK please do the right thing and help Penny with her account!

• 
  Manda 🇵🇸 🍀 (@mandacfc) reported 5 minutes ago

  @HSBC_UK Did you seriously ask me to message me privately so you could tell me in private you can’t help? Are you serious?

• 
  burgesst 🗿🪣 (@burgesst) reported 5 minutes ago

  @HSBC_UK Well my mum went into a branch to ask for help, and I have to say they went above and beyond to sort her out. Thanks very much to all involved.

• 
  Tigger dictator know it all 😉 (@lionel42399) reported 6 minutes ago

  @CleansedTweets @pchindle @HSBC_UK Both myself and my mother have uk bank accounts and they have our address in Spain,never an issue,it should be same situation for yourself, if you have a home address in uk again they shouldnt be closing your account,it’s not illegal to travel and be out of the country for years

• 
  H-D (@HDGauvin) reported 7 minutes ago

  @ricci_kitchen @HSBC_UK @HSBC_UK 1hr 8 mins now, at this time of the morning, I guess it can only be a technical glitch driving this kind of call volume.

• 
  Salah ElBaba (@SalahElBaba) reported 12 minutes ago

  @HSBC_UK I ordered a new credit card that still hasn’t arrived. When I call your helpline, they ask for the card number which I obviously don’t have yet. Can you please help.

• 
  Simon Laskey (@SimonLaskey) reported 12 minutes ago

  @andyward1964 @HSBC_UK Can't login to either the old Kinetic or BIB.