HSBC status: access issues and outage reports

Problems in the last 24 hours in Saint Neots, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Saint Neots, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Saint Neots, England

Latest outage, problems and issue reports in Saint Neots and nearby locations:

• 
  Angry Hedgehog litter picking (@NyuOtaku) reported 4 seconds ago from Marston Moretaine, England

  @HSBC_UK why it's so hard to contact u by phone? Your website it's a nightmare and you mobile bank app it's ridiculously basic. I can't belive @lacaixa has a better system than an international bank.

• 
  Joey (@joey_geoloog) reported 26 minutes ago from Roxton, England

  @HSBC_UK Hi Avril Thanks but the voice prompts on the phone say otherwise, it advises to log in online. Can you check the screenshots in my original tweet and pass this onto someone who can fix it? Thanks

• 
  Dee (@DeeHunnie) reported 35 minutes ago from Bedford, England

  @HSBC_UK it’s bereft of any staff in Bedford today. Dismal service #bedford #CustomerExperience #poorcustomerservice

• 
  Angry Hedgehog litter picking (@NyuOtaku) reported 45 minutes ago from Marston Moretaine, England

  @HSBC_UK That's not the problem. You sell a insurance cover and u don't give the essential information. You just receive the payment every month but the insurance cover service is hard as hell to contact them. You force people to use your website and the password system is horrendous

• 
  Dee (@DeeHunnie) reported 47 minutes ago from Bedford, England

  Poor poor service from @HSBC_UK in bedford today. 45 min wait just to change name on a/c - so much for Premier

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Simon Stockley (@si78475) reported 6 minutes ago

  @HSBC_UK I'm unable to call internationally and would incur high cost for a delivery issue not my fault.Please provide a secure online way to resolve this.

• 
  Simon Stockley (@si78475) reported 6 minutes ago

  @HSBC_UK Thanks for responding. Im unable to send a DM messages not working on my account. Could you advise an alternative way to contact you without calling?

• 
  just Lyn (@Lyn_1969) reported 8 minutes ago

  @HSBC_UK unexpected payment showing in balance forecast, is this a glitch in your system??

• 
  hezron941 (@hezron941) reported 8 minutes ago

  @HSBC_UK @uk_task_ I have learned yesterday HSBC or the CEO don't care about customers. I lost my mother whish I am still feeling the pain. I have problems putting my mother to rest. No compassion to help me. When asked the service representative if he's laughing at he continued the cold play book

• 
  Pratik Bhongade (@mpratik02) reported 14 minutes ago

  Hey @HSBC_UK , can you imagine if someone needs to get a 6 months up to date bank statement for his account he needs to chat or call customer service, they raise a request and ask you to wait for 2 days, it’s been 5 days I asked for the statement and still waiting. It should a simple date filter in the app to get the statement, don’t you think so? I recon, I am bit frustrated now with this amazing service.

• 
  Emily Bird (@EmilyClareBird) reported 14 minutes ago

  Just experienced the insanity of @HSBC_UK customer service, whereby the only way for me to register for *mobile or online banking* appears to be to visit a branch. There are none near my home.

• 
  T Bolts (@Marathon_Tardis) reported 14 minutes ago

  @HSBC_UK been with you 2 days. Most infuriating customer service contact systems ever.

• 
  Christian Lam (@ChristianL94056) reported 16 minutes ago

  @HSBC_UK @CleansedTweets NO DMs this is to be resolved on X, and customer waives confidentiality

• 
  prem sai charan (@premsaicharan) reported 17 minutes ago

  @HSBC_UK please traine ur employess on the customer service putting people who cant understand english language and he just blocking bank account it doesnt make sense they dont even know reson of calling they just block my bank account ? Is it way of sense u shame on banking.

• 
  Space0day (@space0day) reported 23 minutes ago

  The mobile app support team isn't helping saying they don't have further access. @HSBC_UK