HSBC status: access issues and outage reports

Problems in the last 24 hours in Bedford, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Bedford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Bedford, England

Latest outage, problems and issue reports in Bedford and nearby locations:

• 
  Joey (@joey_geoloog) reported 24 minutes ago from Roxton, England

  @HSBC_UK Hi Avril Thanks but the voice prompts on the phone say otherwise, it advises to log in online. Can you check the screenshots in my original tweet and pass this onto someone who can fix it? Thanks

• 
  Angry Hedgehog litter picking (@NyuOtaku) reported 36 minutes ago from Marston Moretaine, England

  @HSBC_UK That's not the problem. You sell a insurance cover and u don't give the essential information. You just receive the payment every month but the insurance cover service is hard as hell to contact them. You force people to use your website and the password system is horrendous

• 
  Dee (@DeeHunnie) reported 39 minutes ago from Bedford, England

  @HSBC_UK it’s bereft of any staff in Bedford today. Dismal service #bedford #CustomerExperience #poorcustomerservice

• 
  Dee (@DeeHunnie) reported 41 minutes ago from Bedford, England

  Poor poor service from @HSBC_UK in bedford today. 45 min wait just to change name on a/c - so much for Premier

• 
  Paul Needle (@PaulNeedle1) reported 41 minutes ago from Rushden, England

  @DriverPotter @HSBC_UK Hoping Julie gets a "dressing down" from HSBC too. No excuse for bad and insensitive management

• 
  Angry Hedgehog litter picking (@NyuOtaku) reported 51 minutes ago from Marston Moretaine, England

  @HSBC_UK why it's so hard to contact u by phone? Your website it's a nightmare and you mobile bank app it's ridiculously basic. I can't belive @lacaixa has a better system than an international bank.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Warren 🇺🇦 (@Sionilo) reported 4 minutes ago

  @HSBC_UK sort out your dreadful phone system, or just try it yourself, it’s ****!!!! Probably in Delhi, accent issues, background noise and a total lack of UK knowledge - unhelpful to the extreme. Closing branches without an online telephone system that works for clients! 😡😡😡

• 
  Rajat Sonika (@rajat_sonika) reported 5 minutes ago

  @HSBC_IN @HSBC @HSBC_UK Absolutely ridiculous service from HSBC. Despite informing well in advance, I’m told: “Due to unavailability, we will not be able to service.” What’s the point of paying for a premium travel card if promised benefits fail ? Pathetic customer experience.

• 
  joanne bridge (@joannebridge10) reported 12 minutes ago

  @HSBC_UK NEED HELP URGENTLY NO CONTACT NO. WORKS ON HOLD HOURS FRIENDS DADS BANK ACC EMPTIED HES DEAF AND LOSING WILL TO LIVE WHO CAN HE EMAIL FOR VITAL HELP HE IS VUNERABLE

• 
  Toan Hoang (@thoang1000) reported 12 minutes ago

  Looking at the @Cashplus Twitter feed, it appears that I am not the only one struggling with this problem. For context, @HSBC_UK were able to unblocked my personal account immediately using my voice verfication. What stone aged process is at Cashplus is anyone's guess.

• 
  Emily Bird (@EmilyClareBird) reported 15 minutes ago

  Just experienced the insanity of @HSBC_UK customer service, whereby the only way for me to register for *mobile or online banking* appears to be to visit a branch. There are none near my home.

• 
  dlhno1 (@dlhno1) reported 15 minutes ago

  @HSBC_UK your counter services in central London are total ****! Queues are always too long and the distance from to another is too far!

• 
  ana gic ....Actor & Filmmaker (@anagicphoto) reported 16 minutes ago

  @HSBC_UK so Could not make a claim and realise and realised I'd been paying Insurance that I could not . So can I please have the money back I have paying monthly, For the insurance as this service is not accessible to me

• 
  Simon Laskey (@SimonLaskey) reported 16 minutes ago

  @andyward1964 @HSBC_UK Same issue.

• 
  Jim Bartholomew (@JimBartholomew1) reported 17 minutes ago

  @HSBC_UK I've just spent the most frustrating and degrading 90 minutes trying to help reset my 91 year old father's telephone banking security number. You should be ashamed to treat a customer who has banked with Midland / HSBC for 50 years in such a manner.

• 
  Simon Stockley (@si78475) reported 18 minutes ago

  @HSBC_UK Thanks for responding. Im unable to send a DM messages not working on my account. Could you advise an alternative way to contact you without calling?