HSBC status: access issues and outage reports

Problems in the last 24 hours in Saffron Walden, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Saffron Walden, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Saffron Walden, England

Latest outage, problems and issue reports in Saffron Walden and nearby locations:

• 
  Aha.yes 💙 (@AmandaHayes6) reported 14 minutes ago from Pampisford, England

  @HSBC_UK @Shelter Good luck with that - we just left HSBC bc their I'D verification process for our treasurers account was completely impossible

• 
  Neal Francis (@neal_with_an_A) reported 28 minutes ago from Stansted Mountfitchet, England

  @HSBC_UK is it really necessary to be kept on hold for nearly 90 minutes to support an elderly and disabled gentleman to make a simple payment? Completely unhelpful.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paul Richardson (@PaulGRichardson) reported 14 minutes ago

  @HSBC_UK hi guys… my Kinetic app has been down for a few days.. any idea when it’s coming back up?

• 
  Ritesh Mishra🇮🇳 (@niks_nke) reported 14 minutes ago

  Worst experience with HSBC Bank. @HSBC_IN @HSBC @HSBC_UK Extremely unprofessional handling of customer concerns. Instead of resolving the issue, the team seems to be relying on delaying tactics and providing no meaningful response. Very disappointing. #HSBC #CustomerService

• 
  Suzanne McGowan (@Suzanne36861284) reported 18 minutes ago

  @HSBC_UK There doesn't appear to be a counter service anywhere near and I'm going round in circles trying to find a post office

• 
  Andrew Hill (@AndrewRHill7) reported 18 minutes ago

  @HSBC_UK is there anyway of actually talking to someone to get access to my online/mobile banking outside of the 8pm cut off? Pretty poor that 24 hour help isn’t available.

• 
  Awenaio (@awenaio) reported 20 minutes ago

  @HSBC_UK Your customer services number has been hacked. It is asking for details no bank would. I want you to sort this out now.

• 
  Rajat Sonika (@rajat_sonika) reported 25 minutes ago

  @HSBC_IN @HSBC @HSBC_UK Absolutely ridiculous service from HSBC. Despite informing well in advance, I’m told: “Due to unavailability, we will not be able to service.” What’s the point of paying for a premium travel card if promised benefits fail ? Pathetic customer experience.

• 
  Christine Mcgeorge (@ChristineM5051) reported 26 minutes ago

  @HSBC_UK Help. Please clarify the terms of an on line bonus savings account

• 
  Bernardine Kennedy (Maxwell) (@BerniKennedy) reported 26 minutes ago

  @HSBC_UK helping an elderly disabled neighbour report debit card hacking to your fraud line yesterday am was impossible. Guy on phone was useless. Then I took neighbour into his branch and guy there was fantastic. But if I hadn’t been around to take him? Shameful.

• 
  John Kefas (@kefasjohn) reported 29 minutes ago

  @HSBC_UK And I can't login to my Internet banking cos my device (like calculator) is not working anymore. I contacted you guys via mobile number and complained but I was asked to send some documents for confirmation before they could unfreeze my account which I did... 2

• 
  Ball Bag (@martcook3) reported 29 minutes ago

  @bp_UK why do you have to hold £150 AS WELL as the amount used ffs. @HSBC_UK just for a bit of fuel. Its been days and no access to my money this has to stop