HSBC status: access issues and outage reports

Problems in the last 24 hours in Penarth, Wales

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Penarth, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

HSBC Issues Reports Near Penarth, Wales

Latest outage, problems and issue reports in Penarth and nearby locations:

• 
  Ade (@Bubwal) reported 6 minutes ago from Cardiff, Wales

  @firstdirecthelp moving to debit m/Card is a bad idea until you can offer the full service to pay cash in. You ever tried paying in cash at @HSBC_UK counter? You literally have to argue with staff who try and force you to pay in via the deposit machine as it is.

• 
  Bethan Bonsall (@_BethanB) reported 19 minutes ago from Cardiff, Wales

  Hi @HSBC_UK Been on the phone for almost 1.5 hours trying to get through to customer services and been cut off every single time whilst being transferred. This is so frustrating when counter services are being closed and online/telephone banking remain the only options

• 
  Caroline Davies 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@CarolineDavies) reported 22 minutes ago from Cardiff, Wales

  @ermitjustis @HSBC_UK @firstdirect You’re kidding! All my cards (including HSBC ones) have now changed to this new style. Does that mean I can’t pay in ANY cash? Counter service seems to be a thing of the past.

• 
  Ffion Angharad 🌻 (@iamffion) reported 27 minutes ago from Cardiff, Wales

  @HSBC_UK Hi, I need a new card reader pin number and haven’t been able to get through on the number for the past week! Any chance you could help please?

• 
  Gill Howells (@gilliehowells) reported 31 minutes ago from Trethomas, Wales

  Tried to open @HSBC_UK childs a/c. As I'm not a customer I need to take her to the branch to apply. No problem if Caerphilly branch was open other than 9.30 - 3.30 Mon to Fri (schooltime) and my other local branches weren't digital & unable to process her application. 🤔

• 
  Forensic Resources Ltd (FRL) (@ForensicFRL) reported 51 minutes ago from Cardiff, Wales

  @HSBC_UK @HSBC Can you say when the Business Banking Website will be back up and running please? No ability to log in. #blackscreen

• 
  Gudrun Waters 🏴󠁧󠁢󠁷󠁬󠁳󠁿🚲 (@GoodyDwr) reported 55 minutes ago from Cardiff, Wales

  @HSBC_UK is your mobile banking down? Error message, can’t log in this morning.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tigger dictator know it all 😉 (@lionel42399) reported 6 minutes ago

  @CleansedTweets @pchindle @HSBC_UK Both myself and my mother have uk bank accounts and they have our address in Spain,never an issue,it should be same situation for yourself, if you have a home address in uk again they shouldnt be closing your account,it’s not illegal to travel and be out of the country for years

• 
  ana gic ....Actor & Filmmaker (@anagicphoto) reported 10 minutes ago

  @HSBC_UK Hi , I did that and couldn't or would not help

• 
  Distrbution Alpha (@Dist_Alpha) reported 10 minutes ago

  @HSBC_UK 2hrs of phones calls, 1 of which waiting to speak to someone. 20 mins of online chat. And still, no one is able to explain why my business debit card is blocked or has unblocked it. Why should anyone have a business account with you with such shoddy service?

• 
  Juliet Mulholland 💎 ☘️ (@JewlzMulholland) reported 15 minutes ago

  I’ve just sent a DM @HSBC_UK as been on hold for 20 mins trying to get through to your fraud team and I’m not even a customer. Please can you respond asap

• 
  Dennis (@WHUDennis) reported 15 minutes ago

  @HSBC_UK evening. Paid cash into first direct account via a HSBC branch around 11am today but still not showing in the account? What's the procedure to chase this us. @firstdirecthelp are no help and said contact you. can't get past your help bot as I don't have a HSBC account.

• 
  Suzanne McGowan (@Suzanne36861284) reported 15 minutes ago

  @HSBC_UK There doesn't appear to be a counter service anywhere near and I'm going round in circles trying to find a post office

• 
  Mark (@MorganMF9867) reported 16 minutes ago

  @HSBC_UK @thandiwntsgmail Interestingly,you blocked my telephone banking access on 30th March. You didn't notify me, I found out on the 17th April. Asked on the call to reset it,told it wasn't possible over the phone. That was a barefaced lie. Been told by your complaints team that it is possible. Lies!!

• 
  Mark (@MorganMF9867) reported 17 minutes ago

  @simonhall1974 @HSBC_UK I had the same issue. A tweet remains unanswered and the promised call back within 5 working days is now 7 days and counting.

• 
  Zlatan1985 (@Zlatans1985) reported 18 minutes ago

  @DungeonsJoypads @HSBC_UK an overseas call center will basically be a triage these days, the staff will have basic info on your account and can do nothing but log the issue. they will be locked down due to fear of data leaks by rouge staff etc....

• 
  Simon Laskey (@SimonLaskey) reported 18 minutes ago

  @andyward1964 @HSBC_UK Same issue.