HSBC status: access issues and outage reports

Problems in the last 24 hours in Nottinghamshire, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Nottinghamshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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HSBC Issues Reports Near Nottinghamshire, England

Latest outage, problems and issue reports in Nottinghamshire and nearby locations:

• 
  Gavin (@phatgav) reported 7 minutes ago from Nottinghamshire, England

  @HSBC_UK hi. Just logged on to my account and noticed my credit card account has disappeared. Is this a known issue?

• 
  Nicola Monaghan (@nicolanovelist) reported 18 minutes ago from Nottinghamshire, England

  @SarahPinborough @HSBC_UK HFX was down around the same time

• 
  Mike Ashley (@mikeashleydj) reported 22 minutes ago from Carlton on Trent, England

  @HSBC_UK your banking app is down error code api_103 @TheSun

• 
  Ade Mawdsley (@AMCS2010) reported 41 minutes ago from Nottinghamshire, England

  @DarrenPRedick @HSBC_UK It seems most companies' customer service charter these days is "let's make it impossible to get any service"

• 
  Bex Knight (@b_exgk) reported 58 minutes ago from Carlton on Trent, England

  @JustinSweetman3 @HSBC_UK I’m not sure - he’s with first direct and has problems with the app so he doesn’t use it lolz

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Simon 'Robertsey' Roberts (@simonro11487527) reported 7 minutes ago

  @HSBC_UK thanks for cancelling parts of my ‘Orchard’ account …..after we agreed (via the call centre) you wouldn’t …..I now await the outcome of my complaint (that’ll take over a week to answer…unreal!!) Very disappointed 30Y plus customer!! 🤬

• 
  Awenaio (@awenaio) reported 8 minutes ago

  @HSBC_UK HSBC has locked my account. Their customer services will not put me through to an agent. Their chat is incapable of helping with the problem. It means I have no access to my account, either online or by app. This can only be fraud. You cannot report fraud because the customer services number will not put you through to an agent. This is disgraceful.

• 
  Helen Stubbs (@hpstubbs) reported 9 minutes ago

  Blimey @HSBC_UK you don't make it easy ! As a @firstdirecthelp customer I wanted basic info from you that can't be found online. Rang both non-HSBC & existing HSBC numbers..pls enter sort code (how do you have a sort code if you're not a customer?). I'm about to go elsewhere..

• 
  Agata Markiewicz (@AgataMarkiewic1) reported 10 minutes ago

  @HSBC_UK what a useless customer service. Online payment declined again when funds account!! Last time I was promised this will never happen again. I spoke to robot where chat was ended without solving issue, chat with human still not resolved, phone call still not resolved!!!

• 
  Ruth Anders (@987Anders) reported 12 minutes ago

  @HSBC_UK please contact me re : poor customer service. Advisors having to " follow the script ", unable to speak on behalf of my 91 year old parent, no knowledge about how the only remaining local branch operates. A frustrating 40 minute call.

• 
  Nick (@iamN_I_C_K) reported 15 minutes ago

  @HSBC_UK I closed my account with you a while ago but you keep sending me letters saying I have an important message on my account that I must log in to read. However, I can’t log on as no longer have an account or any account details. What am I supposed to do please?

• 
  Christine Mcgeorge (@ChristineM5051) reported 16 minutes ago

  @HSBC_UK I've spent three days trying to resolve a problem with HSBC. Perhaps you can help. Online bonus savings account. My understanding is that if I withdraw anything I lose the bonus part of the interest for that month. Is that right

• 
  joon6553 (@joon6553) reported 18 minutes ago

  @HSBC_UK Hi, I'm trying to log in to my account, but the verification code is being sent to my old UK phone number which I no longer use. I am currently in South Korea and need to update it to my Korean phone number. Could you please advise how I can resolve this? Thanks!

• 
  Dungeons And Joypads (@DungeonsJoypads) reported 18 minutes ago

  @HSBC_UK HSBC asking me to click links sent to me by email is exactly why we are in this mess. I dont click links sent to me by email. If this is the official twitter account, why cant you afford to pay for a check mark? Because virtuous rainbow flags and middle fingers to Elon Musk are more important than protecting your own online identity? How very noble. Absolutely dog **** bank.

• 
  SuperStar (@kevensantos118) reported 19 minutes ago

  @HSBC_UK please improve your contact services and problem solving effectiveness.