HSBC status: access issues and outage reports

Problems in the last 24 hours in Carlton on Trent, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Carlton on Trent, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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HSBC Issues Reports Near Carlton on Trent, England

Latest outage, problems and issue reports in Carlton on Trent and nearby locations:

• 
  Ade Mawdsley (@AMCS2010) reported 8 minutes ago from Nottinghamshire, England

  @DarrenPRedick @HSBC_UK It seems most companies' customer service charter these days is "let's make it impossible to get any service"

• 
  Nicola Monaghan (@nicolanovelist) reported 37 minutes ago from Nottinghamshire, England

  @SarahPinborough @HSBC_UK HFX was down around the same time

• 
  Mike Ashley (@mikeashleydj) reported 42 minutes ago from Carlton on Trent, England

  @HSBC_UK your banking app is down error code api_103 @TheSun

• 
  Gavin (@phatgav) reported 46 minutes ago from Nottinghamshire, England

  @HSBC_UK hi. Just logged on to my account and noticed my credit card account has disappeared. Is this a known issue?

• 
  Bex Knight (@b_exgk) reported 57 minutes ago from Carlton on Trent, England

  @JustinSweetman3 @HSBC_UK I’m not sure - he’s with first direct and has problems with the app so he doesn’t use it lolz

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Vishal Dattani (@VishalDattani8) reported 6 minutes ago

  @HSBC_UK I need to use the mobile site to login to check my investdirect account but it takes me about six ******* times to finally log in. Before I used to get to the approval stage and it would automatically open up my dashboard but on no you had to ruin it.

• 
  Mark (@MorganMF9867) reported 7 minutes ago

  @HSBC_UK almost a 3 week wait for a telephone security code and nothing has arrived. Incredibly poor customer service.

• 
  Andrew Hill (@AndrewRHill7) reported 9 minutes ago

  @HSBC_UK is there anyway of actually talking to someone to get access to my online/mobile banking outside of the 8pm cut off? Pretty poor that 24 hour help isn’t available.

• 
  Suzanne McGowan (@Suzanne36861284) reported 13 minutes ago

  @HSBC_UK are there problems with your mobile app? I haven't been able to connect for days now and not sure if problem is my end or yours?

• 
  Alasdair MacMillan (@alymacmillan) reported 18 minutes ago

  @HSBC_UK hi, how do I log in to hsbc when I’ve lost my phone and have no access to the number or app?

• 
  ((( Andrew Sharp))) #RejoinEU* #FBPA🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@MrBlanding) reported 19 minutes ago

  Why do @HSBC_UK make it impossible to correspond by letter ?? @TheFCA @financialombuds

• 
  White Apathy (@fundcruncher) reported 21 minutes ago

  @HSBC_UK Your telephone help is also crap.

• 
  Sarah (@sarahyhirons) reported 25 minutes ago

  New customer and trying to check something, your chatbots and 'real' people are useless. I feel I've made a huge mistake already HSBC! @HSBC_UK

• 
  Jack Vaughn (@BigHairyJack) reported 26 minutes ago

  @HSBC_UK Having ordered a new secure key (the old one got deactivated for no good reason and couldn't be reactivated) I'm now told that it can take up to 7 working days to get to me. Leaving me 11 days without being able to access my account. I think it's time to switch bank.

• 
  Arpan Jain (@jainarpan13) reported 26 minutes ago

  @LloydsBank That is the whole point, you are not getting that I am unable to login and to complain as well I have to login. I called thrice to your support and everytime I have been told different things. You people are really living in stoneage. Same thing @HSBC_UK updates in 20 sec