HSBC

Is HSBC down in Newbury, West Berkshire, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Newbury, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Newbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Newbury, West Berkshire, England 02/02/2026 20:55

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (58%)

    Mobile App (58%)

  2. Login (19%)

    Login (19%)

  3. Website (16%)

    Website (16%)

  4. Transactions (5%)

    Transactions (5%)

  5. Transfer (2%)

    Transfer (2%)

Community Discussion

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HSBC Issues Reports Near Newbury, England

Latest outage, problems and issue reports in Newbury and nearby locations:

  • anbumot Anbu B (@anbumot) reported from Newbury, England

    @HSBC_UK Thank you for ur reply. Ur response is faster than customer service. I don’t understand why the customer was put on waiting for 20 mins while they transfer call between d teams. Thank u.

  • lpande93 Lokesh Pande (@lpande93) reported from Basingstoke, England

    @HSBC @HSBC_UK your customer support is so pathetic! Wanted to discuss regarding opening a new account and noone picks the phone!! Was on hold for 25+ minutes and noone answered. #hsbc

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • Samanth75858460 Samantha Morton (@Samanth75858460) reported

    @HSBC_UK As you have been unable to help me, you leave me no choice but to move my accounts. I'll contact one of my other account providers and start the process. After being a loyal HSBC Customer for over 30 years, it's very sad that you couldn't amend your incorrect records!!

  • LunaBlue000 Jen McGarry (@LunaBlue000) reported

    @HSBC_UK I'm another HSBC customer (30+ years) who has been, wrongly, prohibited from opening an Online Savers Account due to "not being a resident tax payer". I am British and have been a tax paying teacher for over 27 years. Another who has never worked abroad.

  • grumppot GrumpPot (@grumppot) reported

    @NickPat20265806 @HSBC_UK Totally agree. @HSBC_UK customer service is appalling.

  • Wend_Atkin Wendy Atkin (@Wend_Atkin) reported

    @HSBC_UK Came into branch on 25.10.22 to open savings account for my daughter. Was told details would follow in post but still haven’t had anything. Can anyone help.

  • ScottHaddenMCIM Scott Hadden 🌍🌎🌏 (@ScottHaddenMCIM) reported

    @HSBC_UK any idea when your mobile banking app will be working again?? Been down a good while now...

  • Laneycakes Elaine Muir (@Laneycakes) reported

    @HSBC_UK do you have anyone answering your calls? Tweets? I sent a DM no response…now trying to call and on hold for 20+ minutes…not very good customer service!

  • Matthew_Leyshon Matthew 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Matthew_Leyshon) reported

    @HSBC_UK Your telephone service is woefully inadequate. Kept on hold for hours and the speak to agents who cant do anything but keep me on hold. And say a team is working on it. 6 months later I'd fire the team as they cant do anything it seems

  • grumppot GrumpPot (@grumppot) reported

    A new candidate for #WORSTCUSTOMERSERVICE. How incredibly unprofessional & unhelpful @HSBC_UK has been, refusing to help by phone, refusing to answer DMs, closing a fraud case without notifying the customer and refusing to say why, keeping £000s of a senior citizen's money.

  • pompeyhedge ed francis (@pompeyhedge) reported

    @HSBC_UK I have money 'in limbo' and the payee doesn't know what's going on. I don't think you fully appreciate the impact this is having. No acknowledgement of the issues people faced using their cards or online payments, and now there's money in the 'ether' which is where?

  • PaulaH_1975 Paula (@PaulaH_1975) reported

    Good grief, terrible customer service from @HSBC_UK telephone banking this afternoon. Only got someone useful on the 4th try….