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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Problems in the last 24 hours in Newbury, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Newbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at HSBC. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (55%)
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Login (27%)
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Website (10%)
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Transactions (6%)
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Transfer (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near Newbury, England
Latest outage, problems and issue reports in Newbury and nearby locations:
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Anbu B
(@anbumot) reported
from
Newbury, England
@HSBC_UK Thank you for ur reply. Ur response is faster than customer service. I don’t understand why the customer was put on waiting for 20 mins while they transfer call between d teams. Thank u.
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Lokesh Pande
(@lpande93) reported
from
Basingstoke, England
@HSBC @HSBC_UK your customer support is so pathetic! Wanted to discuss regarding opening a new account and noone picks the phone!! Was on hold for 25+ minutes and noone answered. #hsbc
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Sue Gumbs
(@ses259) reported
Thanks @HSBC_UK for leaving me on hold 45 minutes to not come back to me and not resolve my problem which could have been looked at it about 5 minutes 😪
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robertjennings
(@rothbert) reported
@HSBC_UK Can you transfer the money transferred to my bank card I have had to dispose of to my bank account.. what is the problem!!! Dissatisfied again with HSBC
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Josephine Sillars
(@JosephineHere) reported
I am both physically at HSBC and on the phone with them. Been trying for an hour to set up a direct debit. Why is this so hard. No one in the branch can help and the phone keeps transferring me. Wtf @HSBC_UK @HSBC
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DT
(@LeamWasp) reported
@HSBC_UK Message sent almost 2 hours ago and still no response. Amazing service..
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martin lawton
(@redoakes) reported
@HSBC_UK getting in touch without keep getting told to contact another number after trying to do what you say is the quickest who say they have not got enough staff to answer a question is not good service when you are also closing more branches.
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Bertsmum🌱
(@Bertsmum2) reported
@HSBC_UK are you having issues with your app? I normally log on via fingerprint, but this morning it is asking me for my username and to generate a pin. I can’t generate a pin because when I open the app it asks me if I’m registered for online banking…can you help please?
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Tony H 🇬🇧
(@aphblogspot) reported
@HSBC_UK Is that your proposed level of service now? A call center in Asia? Your stock response is that you are receiving a high volume of calls/ It has been the standard response for years. What does that tell you? You don't provide enough support and are failing in your role
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sam
(@5ammason) reported
@HSBC_UK absolutely shocked that 3 people in the Indian call centre refused to raise a complaint, also had no idea what a subject access request was so i can find out myself what's happening on my account. Surely they have to follow rules? This is a legal right yet !
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Jordan 🏳️⚧️
(@StillJustJordan) reported
@HSBC_UK I recently opened a current account and have received my pin and overdraft info, but haven't gotten my card yet. My money is set to transfer tomorrow and I won't have access to it. Can you tell me what's happened to my debit card?
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Helen Lowey
(@helenlowey) reported
Oh my goodness me. What do we have to do to speak to someone @AerLingus Been told 24 hrs for supervisor to call me back Complaint gets longer & longer Shockingly poor customer service. Haven't bothered to re-check some passengers in @ombudsman @HSBC_UK we need your help 🙏