Is HSBC down in Newbury, West Berkshire, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Newbury, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Newbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (18%)
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Login (18%)
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Transactions (3%)
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Transfer (3%)
Community Discussion
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HSBC Issues Reports Near Newbury, England
Latest outage, problems and issue reports in Newbury and nearby locations:
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Anbu B
(@anbumot) reported
from
Newbury, England
@HSBC_UK Thank you for ur reply. Ur response is faster than customer service. I don’t understand why the customer was put on waiting for 20 mins while they transfer call between d teams. Thank u.
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Lokesh Pande
(@lpande93) reported
from
Basingstoke, England
@HSBC @HSBC_UK your customer support is so pathetic! Wanted to discuss regarding opening a new account and noone picks the phone!! Was on hold for 25+ minutes and noone answered. #hsbc
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Spin
(@Monkey__hanger) reported
@HSBC_UK Please can you provide me with an email address for the mortgage service centre so I can send documents that can’t be sent by fax.
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Daniel Bennett
(@DanielB80704790) reported
@HSBC_UK How about putting this information out into the public domain as soon as you know, that way you might not have as many annoyed customers! I would of been happier seeing there’s an issue rather than having to ask!
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TheCopperPotCampsite
(@CopperPotCamp) reported
@HSBC_UK I've been holding for 4.5 hours in total now, I've taken a whole day off work to try and get your help, this is not how to treat your customers
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Melanie
(@xBelle81x) reported
Think it may be time to look for a new bank. Since the @HSBC_UK mobile app 'update' many customers are unable to use it and all the support 'fixes' are basically the customer trying various methods and spending time trying to resolve what wasn't their fault #HSBC
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Victoria
(@v4tweets) reported
@HSBC_UK Hi Avril, how do I activate it? I see the code on computer but app never asks me for it. Have tried reinstalling app and cancelling and restarting secure key from website. Every time the app asks for my username, answer to question, password and then says 'incomplete activation'
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Steve rom
(@amalhotra5513) reported
@HSBC_UK The recent update is horrendous. You need to get an update our to fix some of the usability issues. As I said previously, it has more bugs than a bushtucker trial.
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Andrew Gatehouse
(@andrewg1961) reported
@HSBC_UK Can someone advice me how to pay a cheque in on your app as have tried several time but getting error saying cannot read details … tried on a dark background, flash on but still not working..can’t get to a branch as closes at 3 and still at work. Is there a app update
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richard mc
(@k777rmcn) reported
@HSBC_UK Yeah tried later and it worked. Incidentally I had the same issue on PC. Thanks for checking back. 👍🏻
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Bill
(@AndoutInn) reported
@HSBC_UK The App is the least of your problems. Your customer service is in terminal decline. Telephone banking 20 min on hold so I gave up. In branch today to deposit cash, machine not working, no counter service, advised to pay through post office, went to Barclays instead #ByebyeHSBC
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Shane Bjorkman
(@DigitalBjorkman) reported
@HSBC_UK Urgently need HSBC support! Can't use Secure Key so essentially locked out of all Digital Banking. Can't use Live Chat as you need to be logged in! In another country and call wait times are costing a fortune and I've still not been able to talk to an agent! Someone help