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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Newbury, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Newbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (56%)
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Login (25%)
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Website (10%)
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Transactions (6%)
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Transfer (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near Newbury, England
Latest outage, problems and issue reports in Newbury and nearby locations:
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Anbu B
(@anbumot) reported
from
Newbury, England
@HSBC_UK Thank you for ur reply. Ur response is faster than customer service. I don’t understand why the customer was put on waiting for 20 mins while they transfer call between d teams. Thank u.
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Lokesh Pande
(@lpande93) reported
from
Basingstoke, England
@HSBC_UK I know that and used online application form only. But there was some issue with the application and now there is a delay. I want to know the status of application.
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Lokesh Pande
(@lpande93) reported
from
Basingstoke, England
@HSBC @HSBC_UK your customer support is so pathetic! Wanted to discuss regarding opening a new account and noone picks the phone!! Was on hold for 25+ minutes and noone answered. #hsbc
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Ev
(@marshmallowbela) reported
@PoveyChris @HSBC_UK It has more to do with poor communication and less with technology issues. Glitches do happen now and then but I as a customer prefer to deal with a bank that values customer service and communicates any issues timely and honestly
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Spangle
(@spanglethoughts) reported
@Djmc75Mcmillan @HSBC_UK Not working on android either this morning
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Scott Peacock
(@scott_peac) reported
@HSBC_UK You want everyone to Go cash free and you shut banks in rural areas of the country where people need access to their banks, how do you know this won't happen again, this is really embarrassing when you walk into a Supermarket and can't pay your goods. Bring Back our Banks!!
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Dwight Kendrick
(@Digman79) reported
@HSBC_UK So why the app still not working
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Ben Massey
(@BenMassey1) reported
@mrsgaius @enndemic @HSBC_UK I was on hold for 1.5 hours yesterday before giving up. This was during the day before this debacle. No one replied on the app support twice then when they did gave no useful information. I’d formally complained earlier……ironically about poor customer service
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Ben Massey
(@BenMassey1) reported
@mrsgaius @enndemic @HSBC_UK Oh don’t bother today. The app support says it will take 10 hours 30 for someone to respond ha ha. I’m guessing the 2 people responding here is their entire customer service team in the U.K. perhaps globally judging by their shocking customer service
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rachel o'reilly
(@rorpr) reported
@HSBC_UK Still no access to banking app so doesn’t seem to be resolved
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Ben Massey
(@BenMassey1) reported
@HSBC_UK @BBCCiN Great cause but are you really saying nothing more about last night? How you didn’t tell anyone anything for 2.5 hours? How you didn’t apologise? How you left people stranded? How your 24/7 support simply isn’t true? Should we just leave Hsbc?
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In pursuit of justice ⚖️
(@Row_rows) reported
@HSBC_UK The mental trauma for those already suffering with MH issues could be really impactive thinking that somehow all their money had gone. Not everyone has access to social media. Why couldn’t you have sent a text out to all your customers to let them know of the issue?
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Azim Choudhury
(@AzimChoudhury) reported
@HSBC_UK Any plan for compensation? Very embarrassing. At the least a status update on the website that the services were down would have been helpful.