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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Newbury, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Newbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (57%)
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Login (19%)
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Website (17%)
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Transactions (5%)
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Transfer (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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HSBC Issues Reports Near Newbury, England
Latest outage, problems and issue reports in Newbury and nearby locations:
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Anbu B
(@anbumot) reported
from
Newbury, England
@HSBC_UK Thank you for ur reply. Ur response is faster than customer service. I don’t understand why the customer was put on waiting for 20 mins while they transfer call between d teams. Thank u.
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Lokesh Pande
(@lpande93) reported
from
Basingstoke, England
@HSBC_UK I know that and used online application form only. But there was some issue with the application and now there is a delay. I want to know the status of application.
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Lokesh Pande
(@lpande93) reported
from
Basingstoke, England
@HSBC @HSBC_UK your customer support is so pathetic! Wanted to discuss regarding opening a new account and noone picks the phone!! Was on hold for 25+ minutes and noone answered. #hsbc
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Travis Newton
(@ntrav99) reported
@HSBC_UK you need to sort out your mobile app NOW! Can't access any banking. Not prepared to call some call center and wait in a queue to do basic stuff! It's 2022 and you're a bank, this is unacceptable!! 🤬
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Tyler
(@tjh_ty) reported
@HSBC_UK No it's not fixed I'm now locked out of the app and the website because your app refused to recognise my correct log-in details. But it generates a code for the same log on. Absurd. I still can't access anything.
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Sa.Ne.M. Al.P.Er
(@sanemalper) reported
@charliebayliss_ @HSBC_UK I have the same problem. They are so not helpful.
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Jonathan Crossland
(@jcrossland) reported
@HSBC_UK your app and website is broken. suddenly I can make payments because I can't select from an empty account list. Your support chat is useless. Really struggling to see why I bank with you.
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Tanya Manuel-Warner 💙
(@TanyaMW71) reported
@HSBC_UK Well 4 calls each over 25 minutes. Cut off 3 times no answer. Cannot reset like website says. Update was a waste of time as obviously not tested fully. Am very close to taking my accounts elsewhere. No customer care. Why should I stay with hsbc to be treated abysmally.
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Stephen Eaton
(@StephenEaton9) reported
@HSBC_UK Your customer service is abysmal if you can actually speak to humans they all tell you something different. They don't do what they promise and you have so many customer complaints that it takes 5 working days for it to be answered.
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James Brownlow
(@BrownlowJames) reported
@HSBC_UK What’s the point in doing fraud checks when the customer service are basically telling me they won’t let me pay our solicitor ?! Absolutely outrageous
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Undercoverman
(@undercoverman) reported
I’ve been trying to talk to an underwriter at @HSBC_UK all week. Nobody calls back. People hang up on you. Dreadful service.
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tom wavre
(@twavre) reported
@HSBC_UK @TatFordy82 Sounds like you're saying it is easier to switch to a different bank than to log back into our existing account. Please create a fix to the existing app so we can just log in as we have been doing previously
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Thomas Liddle
(@ThomasLiddle7) reported
@HSBC_UK @WhichUK Have tried to use your online and mobile apps. Feedback - they are terrible. Your mobile app will not send me an activation code and yes I have called to update my number.