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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Newbury, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Newbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (59%)
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Login (18%)
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Website (16%)
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Transactions (5%)
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Transfer (2%)
Community Discussion
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HSBC Issues Reports Near Newbury, England
Latest outage, problems and issue reports in Newbury and nearby locations:
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Lokesh Pande
(@lpande93) reported
from
Basingstoke, England
@HSBC @HSBC_UK your customer support is so pathetic! Wanted to discuss regarding opening a new account and noone picks the phone!! Was on hold for 25+ minutes and noone answered. #hsbc
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Lokesh Pande
(@lpande93) reported
from
Basingstoke, England
@HSBC_UK I know that and used online application form only. But there was some issue with the application and now there is a delay. I want to know the status of application.
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Anbu B
(@anbumot) reported
from
Newbury, England
@HSBC_UK Thank you for ur reply. Ur response is faster than customer service. I don’t understand why the customer was put on waiting for 20 mins while they transfer call between d teams. Thank u.
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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Tim Ward
(@TimboTimW) reported
Spent 1 hour on chat with @HSBC_UK tonight to close an account before getting anywhere meaningful. Please don’t ask me why the account is being closed, with service levels like that, isn’t it obvious. #Hopeless
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Harun Osmanovic
(@HakunaMa_DATA) reported
Got an account with @HSBC_UK , had to contact their mobile support, got an answer in a few min. Got an account with @coinbase contacted support 2 times & DMed @CoinbaseSupport - Nothing ! Still can’t use account. Get your stuff together aye?
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Casey Curtis
(@casey___c) reported
@HSBC_UK So instead of making a complaint, I want to mention Carlos Apolaya - someone you are very lucky to have, really I cannot stress this enough. And he didn't mention this but I know today this man sat with me during his lunch break to help me. I am so grateful for his kindness.
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Neil Hayward
(@NeilHayward18) reported
@makurdi5 @HSBC_UK @HSBCUKBusiness After trying for 1hr.34 on the customer service line .. again no luck ... I recieved a email from customer services advising me to access my account to contact them or call customer services both useless .. after 2 weeks I finally sorted this morning after 40 minutes wating .
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Animesh Ghose
(@ghose_animesh) reported
from
Birmingham, England
@HSBC_UK hi one of my friend is having issues with credit card direct debit dispute. He has been trying to resolve it with your customer care team for many weeks but not getting anywhere. Will appreciate if someone can get in touch with him. Plz DM for his details. Thanks
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Edwin C Opoku Jr
(@Goethe4747) reported
@HSBC_UK are you able to tell me why I can’t get a contactless debit card for an expat account while living in UK? I’m told card manufacturer refuses to provide same! Why do you still have that manufacturer? Who’s driving strategy and branding? Terrible image…
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Miguel Marques
(@MiguelLondoner) reported
@ILoveYouChunk @HSBC_UK I am having the same problem on iPhone 6S, started today
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Lord David Harrison
(@David37127723) reported
@HSBC_UK Complete customer service on all levels. Claim to telephone you, but don't then state your complaint is solved. If you wish to escalate, escalate, you not even done anything. Bankers really are.... .
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Phil Haji-Michael
(@PhilHaji) reported
@WelliXL @HSBC_UK Same happened to me. Awful awful phone help. Clueless frankly. Said they were sending me a digital secure key. Still waiting over a week later. No access to the account. App blocked. Even went to the local branch who couldn’t help either. This is a frighteningly incompetent bank.
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Jill
(@Jilliee77) reported
@HSBC_UK How do I speak to a person? My 3 year old doesn't have phone pin so I cannot provide one. And now you've locked me out of MY account. Ridiculous "customer service", it would be easier to break into MI5