HSBC

Is HSBC down in Newbury, West Berkshire, England?

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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Newbury, England

The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Newbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

HSBC Outage Chart in Newbury, West Berkshire, England 02/20/2026 13:20

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Most Reported Problems

The following are the most recent problems reported by HSBC users through our website.

  1. Mobile App (60%)

    Mobile App (60%)

  2. Website (17%)

    Website (17%)

  3. Login (17%)

    Login (17%)

  4. Transactions (4%)

    Transactions (4%)

  5. Transfer (2%)

    Transfer (2%)

Community Discussion

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HSBC Issues Reports Near Newbury, England

Latest outage, problems and issue reports in Newbury and nearby locations:

  • lpande93 Lokesh Pande (@lpande93) reported from Basingstoke, England

    @HSBC @HSBC_UK your customer support is so pathetic! Wanted to discuss regarding opening a new account and noone picks the phone!! Was on hold for 25+ minutes and noone answered. #hsbc

  • anbumot Anbu B (@anbumot) reported from Newbury, England

    @HSBC_UK Thank you for ur reply. Ur response is faster than customer service. I don’t understand why the customer was put on waiting for 20 mins while they transfer call between d teams. Thank u.

HSBC Issues Reports

Latest outage, problems and issue reports in social media:

  • monkeybob111 JOHN PRITCHARD (@monkeybob111) reported

    @Lonefox98 @HSBC_UK Yeh I can't open mine. It just keeps crashing like a lot of other people who commented on Google play store. Needs a new update to fix it.

  • s_c_hunt Stephen Hunt (@s_c_hunt) reported

    @HSBC_UK fair play, this one *does* look a lot nicer and maybe even runs a bit quicker, but c'mon, neither of those things matter if these issues can't be ironed out

  • VegaSS76 Vega S (@VegaSS76) reported

    @HSBC_UK the new app is absolutely awful! Can't see any improvements or changes at all tbh other than its slower, uglier and not user friendly 👎

  • Percy796322501 Percy (@Percy796322501) reported

    @HSBC_UK Do you think it's acceptable @HSBC_UK that I have to wait 182 days (and counting) for a reply to a complaint?It appears that your leadership are more focussed on their their desire to plant trees than they are to resolve customer complaints (which are registered in your system).

  • JKPlanner Jonathan Planner (@JKPlanner) reported

    @HSBC_UK Oh and btw nobody has bothered to reply to my complaint via the email address you sent.... such amazing customer service

  • LaeMonier Lae Monier (@LaeMonier) reported

    @HSBC_UK I'm an existing HSBC customer. How can I switch from a basic to a regular bank account?

  • DanielCTroop Daniel Clive Troop (@DanielCTroop) reported

    @HSBC_UK Tried that, the issue has been since the update.

  • mark_ashy Mark Ashford (@mark_ashy) reported

    @HSBC_UK Was beginning to lose the will to live with getting my new account activated for the app following several phone calls where no one seemed able to help but have just finished on the phone with Gail (Yorkshire accent), she has got this resolved. Pass on my thanks to her

  • Nicola8200 Nicola Armstrong (@Nicola8200) reported

    @HSBC_UK As a bank, you are an absolute joke. I spent 5 hours on the phone yesterday as card payments I was trying to make were repeatedly being declined. EVERYBODY was saying something different. Waiting for 1hr 15mins for somebody to answer the phone is NOT a service. Disgrace

  • Nicola8200 Nicola Armstrong (@Nicola8200) reported

    @HSBC_UK Nope, due to the complete inconsistency and lack of support I have now decided to move our accounts away from HSBC. If nobody seems to know what they're talking about how can I trust you with my money!