Is HSBC down in Basingstoke, Hampshire, England?
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HSBC Holdings plc is a British multinational investment bank and financial services holding company. HSBC offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Basingstoke, England
The chart below shows the number of HSBC reports we have received in the last 24 hours from users in Basingstoke and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by HSBC users through our website.
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Mobile App (58%)
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Website (21%)
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Login (15%)
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Withdrawals (3%)
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Transfer (3%)
Community Discussion
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HSBC Issues Reports Near Basingstoke, England
Latest outage, problems and issue reports in Basingstoke and nearby locations:
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Anbu B
(@anbumot) reported
from
Newbury, England
@HSBC_UK Thank you for ur reply. Ur response is faster than customer service. I don’t understand why the customer was put on waiting for 20 mins while they transfer call between d teams. Thank u.
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Lokesh Pande
(@lpande93) reported
from
Basingstoke, England
@HSBC_UK I know that and used online application form only. But there was some issue with the application and now there is a delay. I want to know the status of application.
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Andrea Hay #FBPE, #BLM, 🇪🇺🇬🇧🇫🇷🇻🇦
(@AndreaHay10) reported
from
Headley, England
@wmarybeard @HSBC_UK My husband opened his account at @RBS in 1966. I think they only have bots working for them now. Used to be great but now under the mattress would at least be contactable.
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Lokesh Pande
(@lpande93) reported
from
Basingstoke, England
@HSBC @HSBC_UK your customer support is so pathetic! Wanted to discuss regarding opening a new account and noone picks the phone!! Was on hold for 25+ minutes and noone answered. #hsbc
HSBC Issues Reports
Latest outage, problems and issue reports in social media:
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ErythRhodos
(@ErythRhodos) reported
@HSBC_UK Non-existant service to resolve your ongoing technical fault. Still locked out of my online-banking after weeks with due to an unexplained glitch after reporting my father's death (both of us customers). Told to wait 3 weeks (!) for a call back that hasn't happened 1/2
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Shankar Kalinge
(@ShankarKalinge) reported
@HSBC_UK unable to login using mobile app as well as through browser
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Annie Ng
(@AnnieNg16756960) reported
@ShankarKalinge @HSBC_UK I have the same problem since early this morning!
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Die Booth
(@diebooth) reported
Absolute worst customer service @HSBC_UK Chester branch this morning. Do not appreciate getting smirked at whilst being told I need to phone anyway, after explaining I can't get through on the phone line. Can't even change my phone banking code in branch? Useless.
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pmhbyrne
(@pmhbyrne) reported
My @HSBC_UK premier account tells me there is a 50k limit on sending money. When I go to do it I find the limit is actually 25k. Why am I not surprised, yet again, that dealing with @HSBC is always a major problem. don;t bother replying. I know you don't give a flying F***
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SpiderMum
(@AggieB85671576) reported
@HSBC_UK I was old my new card would be sent ages ago. My old one has been blocked for months. I've had to transfer my income elsewhere to access it. This is not acceptable. Your customer service agents online don't understand anything that is said awful service. Wouldn't recommend!!!!
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Carl
(@Carl__Poulton) reported
@HSBC_UK Hi. I'm going to keep replying @HSBC_UK @HSBC until somebody actually speaks to me. Been in branch again and even your own staff can't speak to the right people "no way of getting in touch with them". 7 weeks no money. Please Help!
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benceo
(@benceo1) reported
@HSBC_UK an update to your App means we can't access our money! what's the latest?
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megan🖤
(@Megan_Pye) reported
@HSBC_UK I’ve been trying to find a email or chat line to contact you regarding my application but having no avail. I’m unable to call during your open hours due to work could you please help me?
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Jon Winkle
(@jon_winkle) reported
Starting to lose my patience with @HSBC_UK Business. 2 years on and still using COVID as excuse for poor service. Half an hour in the phone queue, get forwarded to the wrong team and then put to the back of the queue again. This is for something I applied for 5 months ago!